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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Good buying experience using the chat feature.
Looking forward to seeing the end results.
I ordered a bed mat for my truck and it was back ordered so I was notified immediately and they began the refund process.
While I was looking over my order for the mat and bed cover I noticed that I had ordered the wrong bed cover. I called and spoke with a rep and he gladly refunded my order. This bed cover was not to be delivered until mid July so cancelling it was not problem. I told the rep that I would like to order another cover and he advised me that if I would order directly with a sales rep, I would receive the cover much quicker than ordering online which again would be about a month so 5 days or month? Tough decision.
Couldn't ask for a smoother experience.
Hello Edward, I am happy to hear that everything worked out in your favor and our representative was able to find your cover available with another distributor. Thank you for sharing your experience with us!
Very quick, not much interaction with sales person. I hope the item is right. Didn't read back what was being ordered. Just email give me your address and cc number.
Hello, I want to apologize that the representative did not do a better job of confirming the order. I would be more than happy to assist you with this. Thank you for taking the time to share your experience!
I called and the sales rep was so helpful and assured me that I had the right cover for my truck the price was excellent and very satisfied with the experience will definitely buy here again
Hello Steve, thank you for sharing your experience!
Salesperson was extremely helpful in placing my order
Hi Barry, thank you for sharing!
After getting the same excuse with 4WP for parts delay and considering I've spent over 20k with them on my 2 previous Rigs in the past few years. And found Real Truck to have better customer service and matching prices. And obviously a better on hand inventory and got the same parts that 4WP told me wouldn't be for several more weeks sent out in less than 24hrs of placing my order.
Hello Aubrey, thank you for sharing your experience!
The support person I talked to on the phone helped me order the cover that I need... knew the product and the was very helpful.
I went to the website looking for tonneau cover screw downs. I was able to find what I needed and ordering them was pretty easy.
Tom
Hi Thomas, thank you for sharing your feedback!
My questions on my phone conversation were answered efficiently and professionally. My chat with Michael was again very efficient and saved me money.
Hello Duane, thank you for telling us about your experience!
Hi Alan, we appreciate the feedback!
Beat a competitors price and shipped same day. Overall great service and a smooth transaction.
Hi Evan, thank you for sharing your experience!
I had no delays or complications in my order would recommend this product to anyone
Hello Robert, thank you for sharing your feedback!
Ordered Firestone air bags, sales person said wouldn't be available for 6 weeks, so I still said ok and ordered them found them on Amazon $40.00 cheaper and I got them within a week
I ordered this cover on 6/14 with a two week delivery time. I just checked on it and I was told shipping on July 12th. Thats a phony and misleading representation. I'll decide in the next day or two if I'm going to cancel.
These folks just order the seat covers from the manufacturer. Takes a MONTH to get the seat covers. After waiting a month they had sent the wrong seat covers and it was a big pain in the a$$ to get the right ones!
So although they had my money for eight weeks, I had no seat covers.
DON'T ORDER FROM THESE GUYS!
Update: what the heck. I just received the second order of seat covers and now they sent me the seat covers for a savannah 1500 versus the Sierra 1500. Seriously these people just cannot get it right!
After going back and forth trying to decide on a tonneau cover, I called Real trucks and spoke with Brittany Bright. She was able to confidently answer all my questions and then made the purchasing process a breeze.
Hello Chris, thank you for sharing your encounter!
Bad I like your product I don't like the hassle of trying to order something I like to pick out what I'm ordering go to PayPal and be done
Hi Jeff, thank you for providing feedback on your experience!
Customer service helpful and even got us a lower price than internet
Hi Dustin, thank you for telling us about your experience!
Enjoyed my shopping experience. Little did I know that if you actually chat with a sales rep through the chat function that you will get a much better deal. So glad I did.
Hello John, thank you for telling us about your experience!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Dan, thank you for sharing your experience.