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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Easy to shop for accessories with a decent amount of images and descriptions of the products.
Recently shopped the site for new truck side steps. Customer service beat the sale price on same item from another seller. They even set up the order for me and sent a link to complete the purchase.
Hi Carl, thank you for telling us about your encounter!
I called to confirm what size I needed for my truck. I also had a question about the w/rails, wo/rails, which one I needed to order. The salesperson answered all of my questions and I ordered it through him. Great service
Hello Joseph, thank you for telling us about your experience!
Ordered a Tourneau cover on May 6th. The rep on the phone was great, honored a competing price with no problem all good. The order also was for running boards, they were supposed to take a few weeks and actually came early. The top however its July 6th an it has not been delivered. Got an update from Realtruck last month stating expected delivery was June 8th, the latest is now July 15th. It might very well be the manufacturer that is delaying shipment, but 2 months is unreasonable. Lund rally should offer some consideration if they are making the problem if not then Realtruck.
I called to verify that the items I was ordering were in stock and I was assured that they were. After placing an order I received an email that the items were out of stock. After a month and a half, the items were still not in stock. I tried to cancel the order and was told that it would happen by the end of the day. A week later the order had still not been canceled and my money had still not been refunded. This is no way to handle business! DO NOT DO BUSINESS WITH THIS COMPANY!
Placed my order on a Thursday and received my Gator bed cover the next day!
The customer service was polite, honest and friendly. I couldn't be happier with this transaction!
Hi Eric, thank you for sharing your experience!
I had two pads break off of my running board. 12 phone calls and about 15 emailed photos later I was left to figure it out myself. I chatted with another company realtruck owns and they had replacements to me in 2 days.
Excellent customer service.
Pricing was better than most.
Fast shipping.
HI Paul, thank you for providing feedback!
I was surprised I had to drill the four holes required to hold the front of the cover down. Also, surprised they sent the wrong four bolts to hold the front of the cover down. Why send hex head bolts that anybody can take a end wrench to and remove to steal the cover?
And, no the instructions does not show I was responsible for drilling the holes! Finally, I'm positive this will get to no one, I've done many reviews, nothing happens.
Good technical support to find the correct item for my Iconic step bar
Hi Jay, thank you for sharing your experience!
The gentleman that answered the call was knowledgeable and was able to get me my products sooner than I ever would've thought!
Excelente experiencia, buen precio, rápida entrega.
El cover Mx4 calza y luce perfecto en mi truck.
Gracias
Very satisfied at how fast my order got to me and in the time of day I got it
Looking for tool box for corner of my Nissan truck bed. Checked in with RealTruck. Visited with a specialist who made sure I was getting the right one for my model. They gave me the best price I found anywhere so I ordered one for the drivers side too.
Easy ordering. Good price. And arrived quick.
I ordered a Bakflip MX4. Got a great price on a cover that was shipped within 24 hours and was delivered 3 days earlier than expected. Had an issue with missing hardware. Called and parts were overnighted to me. RealTruck and Truck Hero do business as it should be done. Thanks
Great experience. John was extremely helpful and a pleasure to talk with. Order came very quickly as he said it would. Already on truck Thank you.
Uncertainty about an exact fit for my truck, the chat service helped me make up my mind. The purchase process was simple and quick.
Didn't have what I wanted very helpful to sell me something else thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kevin, we appreciate the feedback!