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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Utah
1 review
0 helpful votes
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A pleasant experience
August 26, 2021

I dealt with a customer service representative who was very helpful.

Date of experience: August 26, 2021
Ohio
1 review
0 helpful votes
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I used the online chat to work through a purchase and the customer service was great. The cover shipped fast and fit great on my truck. I have already recommended them to a friend.

Date of experience: August 26, 2021
Texas
1 review
0 helpful votes
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Quick and easy
August 26, 2021

Was able to answer my questions and place my order very quickly. Shipped out right away. Great experience. Thank You

Date of experience: August 25, 2021
Illinois
1 review
0 helpful votes
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Not good service or product
September 25, 2021

I order a Gator SRX Roll-up Tonneau Cover
Part #: GTR-******* and as soon as i installed it the clips on the corner top part keep falling off, i send pictures and they told me they will let me know once they talk to manufacturer, waited finally she says will let u know in a few days, today i received a packaged and it was the 2 clips on the end,, i call and say what is this. She says thats it, case closed. Clips still falling off, new one or old ones, worst service, amazon is 10 times better on service. Please people dont waste your money here,, they dont care, once u bought the products they take your money and pretty much tell u that ur screw,

Date of experience: August 25, 2021
Wisconsin
1 review
0 helpful votes
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Great product, nice fit
August 25, 2021

Just put on truck, nice fit, easy enough to put on. Looks great!

Date of experience: August 25, 2021
California
1 review
0 helpful votes
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I purchased a tonneau cover, along with other items, that promised shipment within a week. Three weeks later, after being charged over $1,800, I have received three boxes from TonneauCoversWorld, each of which contained parts of a previously opened GatorTrax tonneau cover for my truck, but still not a complete cover. Apart from purchasing a new cover (not open box), several necessary components of a functional cover system are still missing, making it impossible to install. After three tries, and several calls, emails, and chat messages, no resolution. They appear intent on keeping my $1,800 while never actually sending me the product that I purchased. Difficult to tell if this is an elaborate fraud, or if they are really this incompetent

Date of experience: August 24, 2021
Iowa
1 review
0 helpful votes
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Poor
September 24, 2021

No tracking number no invoice! No reply no response no delivery

RealTruck attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 24, 2021
Texas
1 review
0 helpful votes
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Easy Chat Order
August 24, 2021

Quick chat responses and information. Was able to verify correct size and fit for my Jeep. Asked about other options and was given some quickly. He was responsive and knowledgeable. Good experience.

Date of experience: August 24, 2021
North Carolina
1 review
0 helpful votes
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Fantastic
August 24, 2021

Was a, little bit skeptical, taught was a scam, was to real to be true but was the real thing

Date of experience: August 24, 2021
Florida
1 review
0 helpful votes
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Bakflip mx4
August 24, 2021

Great product and customer service fast shipping I would do business with Realtruck again

Date of experience: August 23, 2021
New York
1 review
0 helpful votes
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Professional and Great Value
August 24, 2021

Very helpful and quick to assist with questions and any purchase decisions. I am buying from Realtruck because they appreciate the business and treat customers right.

Date of experience: August 23, 2021
Georgia
1 review
0 helpful votes
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I was looking for a lower sitting running board for my 2021 Chevy Silverado 2500HD LTZ Z71 Crew Cab. As most of you know the floor of this is high and I am only 5'8'' tall. I had to pull-up my self to get in the truck. Which is not easy I am 71 years old and handicap with my left hip.
I choose this style because the salesperson Mr. Michael Todd recommended and he explained an this style the side steps are lower than the other flat of round running boards.
They were delivered on time with no damage from Fedex. Very well packed and was no missing hardware.
I followed the very simple instructions and Valah I installed both of them in 45 minutes with on help which includes popping out the plastic knobs. From the truck.
The steps are located correctly and they are sitting 5" lower from the bottom of the rocker panel and comes with three brackets already welded to the support pipe.
I highly recommend this running board with steps for short and older people.
John 08/23/2021

Date of experience: August 23, 2021
Oklahoma
1 review
0 helpful votes
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Love it
August 23, 2021

No big deal putting it together just read the instructions I love it

Date of experience: August 23, 2021
California
1 review
0 helpful votes
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Ionic nerf bar replacement pads
August 23, 2021

I tried to find the replacement pads on your web page but they are no where to be found. Had to go to chat room which is ok she helped me get my pads. Great job by your chat room person. It just would have been a little easier it they were available on your web page parts dept.

Date of experience: August 23, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Jim, thank you for your feedback. We do not feature replacement parts on your site because they differ between different sets as far as how they install and a lot look very similar to each other. We do this to ensure you get the correct parts sent to you. Replacement parts are non-returnable items so we like to save you the trouble from dealing with that as well.

Kansas
1 review
0 helpful votes
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Nerf bars
August 23, 2021

Great customer service when ordering. Raul T was very helpful and even got me an additional 10% discount off of the sale price

Date of experience: August 23, 2021
Colorado
1 review
0 helpful votes
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2021 Silverado Trail Boss bed cover
August 23, 2021

Everything went great. Agent was able to help me out and get my item ordered.

Date of experience: August 23, 2021
Georgia
1 review
0 helpful votes
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Dissatisfied
September 22, 2021

I made a purchase and it took me 12 days to arrive, and they had told me that it only took 4 to 5 days, pure lies

Date of experience: August 23, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Henny, I am terribly sorry if you felt like you were lied to. Your order shipped the same day and typically does take 4-5 days including the fulfillment time to arrive at your address. Unfortunately, there were unforeseen delays in the shipment process. Please let us know how we can resolve this for you.

Arkansas
1 review
0 helpful votes
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Greg walked me through what I thought I needed to cover the bed of my truck and then told me to look at the options on Real Truck's website to select the one I wanted. He steered me to items that were in stock knowing that I wanted to receive it as quickly as possible. He also estimated about how long it would take to get to me IF I ordered it before or after a certain time. It was here in four days! I will install it on my truck this afternoon after the 95 degree heat dissipates. This is my second purchase with Real Truck and I will definitely use them again

Date of experience: August 23, 2021
Illinois
1 review
0 helpful votes
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Need more product info
September 22, 2021

I recently ordered headlights for my sons truck. There was no info included for the rep or myself if the headlights came with bulbs. You would think that would be included so the customer would know.

Date of experience: August 23, 2021
Melissa H. — RealTruck Rep
over a year old

Hello Don,

Thank you for your feedback and for bringing this issue to our attention. We will seek out the correct team to update the product page.

New Jersey
1 review
0 helpful votes
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Great customer service
August 23, 2021

I had some questions about a step up board for my Jeep gladiator. Jose was available to help via text on the site. All my questions were answered and he set up a link for me to purchase. Great experience, very impressed!

Date of experience: August 23, 2021