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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Researching new tires for my 2014 Toyota Tundra on a Sunday afternoon. I have 1K miles from having to replace the Nitto Ridge Grapplers that I have had amazing success with. Unfortunately these are not available AT ALL but I can't wait. Exhausted from online research and opinions, I took a chance and picked up the phone. Within 10 seconds I was not only connected to a live person, but a person that knew their stuff... and he was passionate about it! VERY consultative and patient, I made a pivot to another brand and placed my order. Great first impression, thanks RealTruck!
Lee H helped me with a shipping question, and then offered to take my order when I decided to buy the product. He made the whole process fast and easy... just the way i like it.
Morgan C was able to express helpfulness and friendliness via CHAT. An impressive skill.
Enjoyed the experience.
Pleasant person who helped and answered all my questions in a short time, resulting with feeling confident on my selection
We ordered a UDC-AX******* - UnderCover ArmorFlex Tonneau Cover and received a UDC-AX******* - UnderCover ArmorFlex Tonneau Cover. Instead of shipping out the correct cover, we had to reorder, I am still waiting to hear from the Support Team. We didn't make the error, the salesman did. Why do I have to spend an additional $1000 and the Support Team can't contact me about the return?
Wow! Ordered on Sunday and received it on Wednesday. Chat process made sure I received the right bed cover at the best price. Highly recommend REAL TRUCK.
The unit looked real nice, well made, but it would not fit my Dodge Ram Laramie 4x4 HD Diesel truck with a 6.5 bed and air lifts. The rear tail gate has a cover plate that is above the other part of the tail gate. If it was attached it would not be flat and the screws on the left edge would have not been flush.
I tried every way possible, wanted it bad, had to return it.
I ordered a power stop four wheel brake kit for a 2020 f150 ford with electric e brake when I looked at the rear rotors they were the ones for the manual e brake I think ford went electric in 2016 on the f150 it has been about two weeks now Realtruck can't seem to solve the problem and send me the correct rotors or return a phone call I have called four or five times left messages no return call worst customer service I have seen in a long time don't deal with this company
The person we spoke with was very knowledgeable and gave us a suggestion that was better than what we originally looking for
Website was useful but had questions on specific products and pricing, the phone rep (Derek) was fast, friendly, professional, knowledgeable and helpful. All qualities that are hard to find now a days.
Real truck is impossible to get ahold of if you receive incorrect parts. They shopped wrong part. I contacted them after 1 hour on hold i was told a customer service rep would contact me. 6 days later. At least 8 hours on hold and six emails without response and i cant get ahold of them. DO NOT USE THIS COMPANY
Very happy with purchase. Wheels came in fast and in great condition. Thanks
Like the support you get across board and product is great quality
I was looking for tonneau cover for my new truck, most importantly a Bakflip. I found the one I wanted and started the buying process with the chat link. I also wanted one of the swing out under cover storage boxes. Anyway got what I wanted for the price I was willing to pay, real truck is willing to negotiate. The best part of this is - I ordered the items on Friday after 12 pm and I got them the following Monday. Now I don't know about anyone else but I have been ordering on line all year this by far was the fasted delivery I have ever experienced. Even beat Amazon!
The instructions are a little misleading but read twice and you will be ok. Installation was easy with help. Hopefully will last a long time.
Hello Dale, thank you for your feedback! If you still need assistance with installation or have questions regarding installation, please reach out to our tech support team at 855.946.1955.
Thanks to Chelsie and Jonathon for their help with my Anzo lights. They were super helpful and help me with all my questions.
Thanks again!
I had a Great experience with Victor Reina the customer sales rep. He was very professional from the beginning to the end of my purchase.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vicki, thank you for sharing your experience!