On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
2 times I've ordered from this company and both times they came thru for me. I have a 2022 Chevy Silverado so as 2022's are not always listed for fitment I've had to get the fitment verified. They don't hesitate to contact the factory and verify fitment. I am more than satisfied with they're service therefore they are highly recommended by me.
Russell, we really appreciate your support and review!
Second Time calling. Another New Truck. Always Helpful Folks on the line. Great Prices and Super Fast Shipping.
Kimberly, we're thrilled to hear your order was a complete success!
The person Who helped me was knowledgeable, friendly and very helpful.
Thank you for sharing your shopping experience!
After calling a sales representative and ordering a truck cover, I immediately received a confirmation, and received the item in a couple days, just as told me.
Thank you for sharing your shopping experience, Leslie!
The customer services rep clarified a glitch w the online system and we proceeded with the purchase. Very helpful.
Glad we could help, Kevin!
Very nice and helpful employee and never, ever received a purchase this fast! We will return!
We really appreciate your support!
Great customer service and product knowledge from toll free rep
Glad we could help, Tim!
Still waiting on my product to be delivered, but I'm certain it's gonna make my truck look meaner.
Adrian, thanks for taking the time to leave us a review!
Very nice and knowledgeable! A pleasure to do business!
We appreciate your support, Mark!
Every time I call or go online to Real Truck is a good experience. Customer service is knowledgeable and courteous.
Thank you for sharing your shopping experience, Kelly!
Very professional service. Will order more products soon
Carless, thanks for your support!
Called into the call center and asked about shipping times. The lady walked me through the process and told me that my item would be shipping out of St Louis and I would have it mid-week. Today is Thursday and it is not here. Checked the tracking and it shipped out of Salt Lake City and is currently in Indiana behind the winter storm. I needed this no later than tonight. If I was told this was coming out of Salt Lake City, I would have explored different options. Not good...
Hello Todd, I am terribly sorry to hear that your order was delayed and that you are experiencing delays through FedEx. We appreciate your feedback and see that your first order arrived to you on 2/04/2022 and your second item is currently delayed but on its way to you.
The agent was extremely helpful, knowledgeable about the product and had a February birthday 1 day before my husband. It was awesome!
Renee, we're thrilled to know we were able to get your order to you in time for your husband's birthday!
It was easy to purchase the product I was looking for. The service rep was very helpful and teh deal was done quickly
Thank you for sharing your shopping experience!
Purchased online, Outstanding customer service, products in stock. I hope the installation goes as easy as the sale.
Thank you for sharing your shopping experience!
The representative that I began to correspond with via the Chat Now forum was beyond accommodating and provided efficient service. I was able to successfully make a satisfying purchase and feel confident that the product will be as substantial as the service received.
Thank you for sharing your shopping experience!
A price change took place while I was in the process of ordering. I first thought it was a bait and switch deal. I called the merchant and they honored the price before the change!
Thank you for sharing your shopping experience!
Thank you for sharing your shopping experience!
Used chat and asked what their best deal was. I had web shopped and really wanted to buy from a single business. He matched my best price and I got shipping conformation same day. Thanks!
Thank you for sharing your shopping experience!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your shopping experience, Alberto!