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RealTruck

4.4

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From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
1 helpful vote
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Fastest shipping in the buisness
February 24, 2022

Love Realtruck. Customer service is great and ultra fast shipping.

Date of experience: February 24, 2022
Lauren S. — RealTruck Rep
over a year old

We appreciate the feedback!

New York
1 review
1 helpful vote
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Just ordered yesterday, More to follow upon receiving my item

Date of experience: February 24, 2022
Lauren S. — RealTruck Rep
over a year old

We appreciate your support!

Washington
1 review
1 helpful vote
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My experience with real truck
February 23, 2022

The man that helped me was quite knowledgeable and never made me feel like I was asking too many questions or taking too long to decide.

Date of experience: February 23, 2022
Lauren S. — RealTruck Rep
over a year old

We appreciate the feedback!

Iowa
1 review
1 helpful vote
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Elevator technician
February 23, 2022

Excellent and professional the service was quick and easy

Date of experience: February 23, 2022
Lauren S. — RealTruck Rep
over a year old

We're happy to hear that your order was a complete success!

Arkansas
1 review
1 helpful vote
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Great company
February 23, 2022

I had alot of help from customer service putting in my order an working with me to get the right items for my truck from Donald at extention 1557 he was awesome

Date of experience: February 23, 2022
Lauren S. — RealTruck Rep
over a year old

We appreciate your support!

Texas
1 review
1 helpful vote
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Great job
February 23, 2022

The gentleman was very helpful. Did very measurements I was told to do. Got the job done.

Date of experience: February 23, 2022
Lauren S. — RealTruck Rep
over a year old

Glad we could offer our help!

New York
1 review
1 helpful vote
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Excellent customer service
February 23, 2022

Great customer service very attentive to my needs and concerns ordered every thing I needed in a 10 minute phone call and shipped same day order

Date of experience: February 23, 2022
Lauren S. — RealTruck Rep
over a year old

We're thrilled to hear your order was a complete success!

California
1 review
1 helpful vote
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Real truck shopping experience
February 23, 2022

Called number on advertisement listings. Was very impressed on staff knowledge on product. He checked to insure this product would fit my truck. Payment was done within minutes. He gave me a approximate time arrival and a email confirming my purchase. Price was below my expectation. Great customer service and friendly staff.

Date of experience: February 23, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Louisiana
1 review
1 helpful vote
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Retrax purchase
February 23, 2022

My sales person or representative was very knowledgeable and helpful. (Butch)

Date of experience: February 23, 2022
Lauren S. — RealTruck Rep
over a year old

Darren, we really appreciate your support and review!

Florida
1 review
1 helpful vote
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I placed an order online and it wasn't supposed to ship for two weeks. Order got kicked back in processing payment so I had to call it in. I ended up paying less and getting it in 3 days! Have not received yet but definitely a fan of calling in to this company now

Date of experience: February 23, 2022
Lauren S. — RealTruck Rep
over a year old

We appreciate your support!

Arkansas
1 review
1 helpful vote
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Super support
February 23, 2022

Very helpful and helpful, got just what I needed. I had an order previously, and they automatically authorized me a discount code for the 2nd order. Plus got military discount. Also, awesomely quick shipping! Very helpful CS

Date of experience: February 23, 2022
Lauren S. — RealTruck Rep
over a year old

We appreciate the feedback!

Florida
1 review
1 helpful vote
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Excellent and upbeat service
February 23, 2022

I had a great purchasing experience. My salesman had an awesome upbeat attitude, relatable and provided great product knowledge on my inquiry. First purchase but definitely will use Real Truck again as well as recommended to my friends and co-workers.

Date of experience: February 23, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for your support!

New Hampshire
1 review
1 helpful vote
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Excellent service
February 22, 2022

The person I spoke with his name was Greg he was great very helpful ask many questions if I needed any other parts I'm actually getting ready to order something else and I hope I get Greg again thank you for the excellent service

Date of experience: February 22, 2022
Lauren S. — RealTruck Rep
over a year old

Glad we could offer our help!

North Carolina
1 review
1 helpful vote
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Great service
February 22, 2022

Will furnish what you ask for and will ship item as soon as possible some days if item in stock will ship on same day of order great business to deal with

Date of experience: February 22, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Virginia
1 review
0 helpful votes
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Borla exhaust ram 1600
February 22, 2022

Sales associate Courtney is awesome.! I was looking for better pricing for my Borla touring exhaust. Her quote was what I needed to hear, that price save me $70. There may be better pricing but how long and frustrated do you want to be trying to find it. Borla is pricey but the performance & quality are worth it in the long haul. Thank you Real Truck.!

Date of experience: February 22, 2022
Lauren S. — RealTruck Rep
over a year old

Glad we could offer our help!

West Virginia
1 review
1 helpful vote
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Good service
February 22, 2022

Ordered on thursday night and got it on monday the bed mat was a good fit and well made. The wind aint gonna blow this one out.

Date of experience: February 22, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

Maryland
1 review
0 helpful votes
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TONNEAU COVER UPGRADE
February 22, 2022

Really outstanding. What else is there to said. I had to cancel the first and upgrade to the professional and the process was handled beautifully.

Date of experience: February 22, 2022
Lauren S. — RealTruck Rep
over a year old

We're happy to hear that your order was a complete success!

Indiana
1 review
0 helpful votes
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Delayed shipping
February 22, 2022

When the order was placed it was accidentally ordered twice by the specialist. In the process they sent me a return label. But instead of allowing me to return the 2nd order they canceled it at Fed Ex site. Which in turn is delaying the delivery of the product

Date of experience: February 22, 2022
Lauren S. — RealTruck Rep
over a year old

Scott, we apologize for the delay and appreciate your feedback.

New Jersey
1 review
0 helpful votes
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Robert
February 22, 2022

Very helpful salesman knew completely what he was talking about I hope the delivery goes as smooth as the ordering process thank you

Date of experience: February 22, 2022
Lauren S. — RealTruck Rep
over a year old

We're thrilled to hear your order was a complete success!

Georgia
1 review
0 helpful votes
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F150 Enthuses
February 22, 2022

Fast service great selection knowledgeable associates

Date of experience: February 22, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!