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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Recently tried to buy seat covers and holy smokes they are having a sale on my truck's covers. $138 + tax with free shipping! Hooray, add to cart! Wait. Need to add my configuration. Ok done and on to check out.
Hold up. Now the price has changed.$208.
So I pick up the phone to see if I needed a promo code or something. Turns out I don't. They just switch the price and hope you just go through with the transaction. After speaking with the sales rep I made similar comments as I'm making here. The rep was very nice and professional. It's the only reason I'm giving one star. Sleazy guys. Just sleazy.
I contacted a representative through the online chat and her name was Takara. She was wonderful! She helped me get another $200 off on the tonneau cover I wanted and guaranteed the fit for it as well! I can't wait to get it in and get it installed on my truck!
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Great so far. We will see when I receive the cover and install it.
They person I have spoken with are very pleasant to work with.
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Erin was very helpful in getting me what I was looking for and very responsive.
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Very friendly, professional and efficient. Very pleasant experience. 5 star service.
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Can't really give an opinion til I receive the product tomorrow but the lady on the phone was very helpful and friendly and knowledgeable
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I called to ask questions about a Tonneau for my truck and all my questions were answered. The rep was friendly and informative helped guide me to a product that fit my needs.
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I got wrong part. Requested a return label 5 days ago but went ahead and placed a new order so I could get correct one in time to give my husband for anniversary. Well I have chatted with customer service 3 days in a row and still haven't received a return label or a shipping confirmation of new one
We wanted to briefly touch base with you and let you know that we have not forgotten about your return. We are still working behind the scenes with the manufacturer to provide us with an RMA. We are waiting on a response from them at this time. We will keep you looped in as soon as we have a full update for you!
Please let us know if there is anything else that we can do to help you out in the meantime. Thank you for your continued patience while we work on resolving this for you!
Melissa Huffman
Social Media and Marketing Coordinator
The employee online was very helpful and knowledgeable!
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Chat live on the website before buying I got an additional 7% off by chatting with the representative.
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Awesome and BEST customer service ever. Daniel was a great guy. And would definitely do more business with him in the future.
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Outstanding! Give the man a promotion. He knew his produce and used his resources to find a very specialized product.
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The sales person was excellent. Offered other options for items that were not available. He was very cheerful and genuine in his interest to help with getting the right product. I would hope if I call again I would get Nick
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They have what i was needing. Other than that they were very friendly an helpful
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So glad i found your company online.
Fast Delivery, Great Transaction!
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Very good as the correct part came earlier then we thought it would be here. I would use you again when needed
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I had questions about a tonneau cover and weather mats and the representative was very helpful
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Michelle is the lady I believe took my order. She was very patient as I had to measure tailpipes for the chrome tips. It was so nice she allowed me time to run to get a ruler so I wouldn't have to return them if they were wrong.
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The brackets to attach to the bed rail on my 2022 Frontier were the wrong part number and don't work properly. It took a week to get this resolved and I'm waiting for the correct part. The customer service people that I spoke to were great and finally after a week the correct parts are on their way. Love the product.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, we are sorry that this happened to you. It seems like we have an error on our end with either the incorrect price listed or an error with the discount applying in your cart. Please provide more information about your experience so that we can resolve the error.