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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Ordered it in the afternoon and it was there before noon the next day unbelievable
There was a notice that discounts were available through chat. I had my items in a cart but decide to chat and see. The associate Morgan was very helpful and was able to get me a $40 discount on the items I was ordering anyway. So I was able to upgrade one of the items.
Thanks.
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Great customer service. Responded quickly and answered my questions.
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Website was not working properly, I called customer service and the fellow was very helpful.
Hello, thank you for telling us about your shopping experience. We apologize for the issues you had on the website but are happy to hear one of our agents was able to everything squared away for you.
Every time I want to purchase something for my truck, my shopping ends with RealTruck. They offer great prices and their customer service is excellent!
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I called the toll free number and Reggie was the Agent that assisted in placing my order for Undercover Swing Case Toolbox Set. He was knowledgeable about the product. And, was able to answer every question I had. So far, so good. Now waiting for the product to arrive. I hope the quality is as good as advertised.
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I ordered a new rear bumper for my truck super excited for it to come, great site and great help online as well highly recommend
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They had want I was looking for at a good price with good delivery timing so I purchased my rock rails from them!
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RealTruck has active members on Tacoma World, that is how I found them. I got the customer service reps email off of Tacoma World, emailed them about a part for my truck. They got right back to me amd had a WAY better price than anyone else on the web. They definitely have all my business from now on!
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John was very helpful and explained a lot of good information to me to make sure i got the correct tonneau cover for my truck!
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The truxedo is about 1" short to adequately cover the bed. If the front is flush with the bulkhead you can get a pinkie finger in at the tailgate. If you move to back, you lose the seal in the front. This allows water to get in when it rains.
For how cheap it was, its better than nothing, but I wish I had bought something that fit, even if it cost more $.
Hi Alex, we are terribly sorry to hear that you are not satisfied with the product you received. Please use our contact us page to open a warranty regarding this issue Realtruck.com/contact-us or you may contact Truxedo directly at 877.878.9336
Fast shipping, great assistance, fantastic price
The website was down and the sales associate walked thru getting me the right part
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Had answer for all questions, transaction was very easy and simple would recommend
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We appreciate the feedback!
Best experience ever! I ordered a step bar for a crew cab Silverado, not realizing I needed the double cab size. I called customer service and they gave me instructions on how to return the wrong merchandise and then assisted me in ordering a replacement in the right size. Quick shipping and excellent customer service.
Glad we could offer our help!
Excellent customer service experience. Online representative was courteous, professional, and
A pleasure to work with.
We appreciate the feedback!
Great experience ordering and getting a great discount on the phone Sunday when other vendors have no humans/phone customer service. The salesman, Brandon responded quickly to my request for a 15% discount. I had been negotiating with another vendor on line and kept getting different discounts with expiration of 24 to 48 hours to get me to bite. When I was ready to buy, the higher discount became unavailable. When I called on Sunday, it was outside their customer service hours. That is when I restarted my search, came across Real Truck, decide to call them directly, told them what I was looking for product and discount, within five minutes I shared my payment information and should have the cover in my hands next Thursday, 4 days later with free shipping.
Lucas, we really appreciate your support and review!
I called twice for product information and price discounts Both calls were very helpful and I placed my order Thank You!
We appreciate your support!
It's was delivered in a timely manner. Once I installed the product on my truck, it looked amazing. Install was easy. Will definitely be ordering more parts from this company. Thank you!
We're thrilled to hear your order was a complete success!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, thank you for telling us about your experience!