On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Order process went very well, Now anxious to receive it, & hope the install goes without a issue...
Overall a great experience. Easy to use website, in stock selection better than the competitors, and a simple price-match process. A+ and nice alternative to Amazon.
These people are great to deal with! Ordered twice and won't hesitate to again!
I had some questions about the parts I was ordering. The sales man was very helpful in helping me make the right decisions. Also a lot of knowledge about the truck is accessories he sells.
Salesman was very
Helpful, friendly & knowledgeable! I ask him what I was looking for & I provided all my information, Year, making & model of my truck & he provided everything I needed! In my book that's excellent customer service!
Good experience. Answered all my questions.
There's nothing more to add.
Representative very friendly and helpful with the piece that I ordered. I don't know why I have to write a book, Just to say that my experience was very pleasant. Thank you very much for the help, I will more than likely use you again
Both the advisor and the order taker were both very patient with me. We made sure the parts I wanted were in stock and available as well as making sire it was compatible with my vehicle. I cannot say enough about the customer service - happy to be a returning customer!
The products are exactly what I wanted and were shipped timely. Couldn't ask for much more than that.
The sales rep Sam was very helpful and made things easier to order
So the first cover I bought, Morgan Campbell asssited me. I was very displeased with her service. Once I made payment, I never heard from her again. I did not know my order number or shipping details. Fortunately, someone else was able to open a ticket after trying to get a hold of someone for about a week.
I was skeptical of buying another cover fearing the same level of customer service but Victor Reina ext 1362 was professional, timely and commutative. Thank you Victor. Morgan could have been devastating on word of mouth referrals from my family.
Hello Rebekah, I am sorry to hear your first interaction with us was not up to par. I am happy to know Victor was able to save your confidence in us. We will review your interaction with Morgan and provide necessary training opportunities in areas that we find need improvement. Thank you for your feedback!
Sales person was very friendly and helpful, now just waiting for the delivery of my floor mats.
Hi, we are happy to hear your ordering experience was smooth for you!
Great chat person. Daniel was a BIG help! I will definitely use this company again and will defin.
Hi, we are happy to hear your ordering experience was smooth for you!
I had some issues with incorrect parts (Lug Nuts) and they could not order them. I found them locally and they credited my account for the cost.
Very Satisfied. Will purchase from them again.
Hi, thank you for sharing your feedback!
What a $#*! show of a company?!
I placed an online order, realized I ordered the wrong part and canceled it all within an hour. They proceeded to place my order and ship it via FedEx even after canceling. I opened a dispute with my credit card company as well and cancelled the delivery from FedEx.
DO NOT PURCHASE ANYTHING FROM THEM! Crooks & Liars!
Tuesday, 4/19 3:13 pm, the customer sent in the cancellation request.
Tuesday, 4/19 3:39 pm we received a request for cancellation. "We have received your cancellation request! We will be contacting the warehouse to request that your order be canceled. Due to the speed of shipping items, please do not consider your order fully canceled until we get confirmation from the warehouse. If it is shipping directly from the vendor we will be reaching out to them to confirm cancellation. Please allow them 1-2 business days to reply. If the item has already shipped, we will advise you - in that case, if you still want to return the item, you may request a return at that time."
Tuesday 4/19 3:52 pm we were notified that the item was already in the shipping process and could not be canceled.
Wednesday 4/20 12:30 pm We notified the customer that the item could not be canceled as it had already shipped.
Returns process initiated for refund/exchange.
*Update, the customer refused the package and opened a dispute. Currently waiting for the customer's financial institution to investigate on their end.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, thank you for sharing your feedback!