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RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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This is the third cover purchased from realtruck shopping there is painless and customer service is great. I always check out realtruck site when needing accessories, pricing and shipping and customer service is spot on!
The ordering was easy except the fact that a "special deal" was only available by using the chat window. The chat window had me enter the same information I used to find the same product I had already found. It wasn't painful though.
Hi, thank you for sharing your feedback!
Easy and fast original comp where out of stock same product ordered it Monday saying it will arrive this Thursday not bad
I needed covers for my new truck, wanted to make sure i purchased the correct ones, the selling agent was very helpful and getting it finished quick. Haven't received my product yet but time will tell on the final fitting.
Wonderful- very easy and helpful agent. The videos seem very straight forward and I am going to try to install myself.
Good people to talk to and they worked hard to get everything thing straightened out and done!
I was hoping to create an account and get a coupon code so I could shop at my leisure and get what I want. I don't care for the use of agents, I was not necessarily prepared to shop right then and there. I knew of 2 items I wanted and so I ordered those while messaging with the agent but if the 10% savings had been issued to me as a promo code/coupon, I may have purchased more items. To me, it felt like I was out of control of the process and I wasn't confident of the security - just a weird experience. The agent explained that the method they use minimizes errors - not so sure about that, it's not that hard to enter your year/make/model/trim, etc. I haven't received my order yet so I'm hoping it all works out. I may not be back to shop at this site, we'll see.
We have to thank you for your feedback! Your opinion matters to us in order to help improve our services for our customers.
Helpful representative took my information, sent a link to pay, and sent confirmation. Done
Easy to deal with and competitive prices. Just placed an order for step bars and found out they will be delivered tomorrow. Doesn't the any better than that.
Easy to navigate, Lots of options, and knowledgeable staff! While shopping for a tonneau cover, I couldn't tell the difference between the 2 I liked, did a live chat with Jeffery and he was able to tell me the difference. He helped me make the best choice and made it a pleasurable experience.
The first salesperson Alexander handled the call well and I was very satisfied. Then, when I hung up the phone, your website (on my cell phone) said "this cover will not work on my Sierra truck". I called back immediately and spoke to someone new (don't have his name). He told me that the order was incorrect (Silverado cover was ordered), but he wanted me to call back later so he could cancel my order. I hung up and emailed Alexander and told him my dilemma. He called me within minutes and explained all was well, the order was correct etc etc. Bottomline, Alexander was perfect!
Hello Steven, we apologize for any confusion you experienced. I am happy to hear that in the end, all was well for you. Your cover should be arriving by tomorrow. Thank you for your time and business!
While shopping on RealTruck.com web site, I was helped by a very helpful lady. When inquiring about a discount, she reduced the asking price by 40 dollars. Looking forward to my Superchips F5 FlashPaq Programmer for my 2017 5.3 Yukon. Thanks, RealTruck.com for the discount.
I was looking around for a tonneau cover for my new truck. I came across RealTruck and BAKFlip products. Using the site was easy and could select my truck to validate the fit. I chatted with a few representatives and they were helpful and knowledgeable. I placed the order through the site and received shipping confirmation the same day.
My order arrived on-time and the way deliveries go at times, very happy it did!
Assembly was clearly explained in booklet and took about an hour and
To finish installation and the Tonneau Cover made my truck look new!
Was very pleased with the representitive over the phone and would definitely
Recommend RealTruck in the future!
Hey, we are happy to hear your experience was a success!
The salesman was very well informed and found exactly what I was looking for at the right price also. The shipping was excellent ordered Friday arrived Saturday. Was a very satisfying experience would recommend to anyone.
Hey, we are happy to hear your shopping experience was a success!
After being overcharged by CarID, I chatted with a RealTruck rep. I got the same product for $15 cheaper AND $0 S&H, compared to CarID's $60 S&H charge. I'll be a committed customer with RealTruck!
Hi Stacy, we are happy to hear we were able to provide a lower cost for your order. We appreciate your business!
Have not had time to install. If it fits then upgrade to 5 star.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erv. Thank you for telling us about your ordering experience with your representative. I want to apologize if you felt pressured in making a purchase right then and there. Our first priority is to always ensure that you have all of your questions answered for your research. Typically the 2 days is what is expected but unforeseen delays can happen during movement. It does look like the shipper has delayed your shipment. It is expected to arrive on 5/4/22.