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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Greg was my customer service representative and he was informative, helpful and pleasant. He checked on several things for me and was extremely pleasant.
Kip answered my product inquiries quickly and thoroughly.
There so what I wanted to put on this truck, they'll be wonderful after there installation. Making it easier for driver and passengers to enter and exit the truck. Thank you for being the only site in having just want I desired to install on our truck.
Nerf bars orded for a quad cab they would not fit. After calling and talking to a tech I should have ordered them for a crew cab. I have nothing but but good things to say about real truck.
Greg was great! There are two Greg's I did not purchase from the other Greg but he was great helping me out. I would suggest ordering from here to everyone!
I was looking for rooftop storage boxes and found that this site had them in stock with free shipping. I chatted with them and got all the information I needed and went ahead and placed the order. Around 3 days later the box arrived with no issues. I would use this site again but I always make sure I research what I am buying so I know what I am getting.
Very nice to deal with Victor and his knowledge of the product I have. I didn't have the part #s so I sent pictures and he was able to match those with the parts I needed. Very helpful, courteous and quick to respond.
Was looking for a product I was really interested in and when online chat service usually pops up I just ask a couple questions but after only a few minutes I was shocked by the hospitality and knowledge I was getting on the product I was looking for, after a few minutes I was convinced it was a purchase I was going to complete! Absolutely great service!
Sent the wrong item, the first sales man input wrong info of my vehicle
Enjoyable,... nice talking with a live person in today's world. The human touch is needed back in sales.
Awesome customer service. Assisted me in finding exactly what I was looking for. Great item
Ordered on line arrived in a couple of days very easy to install took 45 minutes
After chatting with Jeffrey, I determined what tonneau cover would be right for me. He was very helpful and offered discounts on the different models. 5 STARS he probably deserves a raise...
Initially was gonna order off AT but checked here, chat bubble kept popping up to ask for a deal on items. So I did. I had given the exact part number and asked what kind of deal I could get, I was told to wait a moment which ended up being a few minutes. The process took a little longer due to chat wait and gathering an invoice. What I'm getting at is if your gonna advertise to call for rock bottom prices or click chat for rock bottom pricing, get the operators moving a bit faster. Nobody wants to sit in chat for a half hour waiting to find out what kind of deal they are gonna get. Otherwise this would have been a 5 star review.
I went on the site to look for a truck bed mat and a roll-up tonneau cover. I chatted online with a helpful agent, and got both items at a good price and also got a total of $30 off my purchase. PLUS free shipping!
Thanks RealTruck.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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