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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Great service and fair price. HD to return one because I had an issue with the truck and it went smoothly so I came back for my new truck
Customer service was great and helped me pick the perfect accessories I wanted for my truck
I ordered a bed cover for my 2006 F150. I asked about ordering details and double checked the sizing. Called back and was helped by a different person without missing a beat I was able to complete my order on it's way today. No problems is good customer service, glad to see.
The lady on the phone was very pleasant and knowledgeable and very kind it's hard to fine nowadays.
Shopping for a tonneau cover, the rep was very helpful in explaining differences/advantages of different models.
Most places didn't have the part I was looking for and real truck had what I was looking for. Easy to order and shipping to the place I need it to go to. Great job
Excellent Service and very helpful. People on chat need to read responses better
Kevin G was very helpful in answering all question to ensure I selected the right item.
Worst customer service ever ever, Jessie W likes to argue with customer. Selling products not compatible with your vehicle thumbs down
Hello Christopher, we apologize for the unsatisfactory customer service experience you had. I will review your case and the call placed so that we can take the necessary actions.
We are a commercial shop we filled out tax-exempt forms two times I see on order ******* tax is added
Please refund the tax amount 48.90
Phone *******450 *******@aol.com
Hello, If the tax exemption was submitted after the sale, then the tax needs to be refunded as your tax exemption needs to be approved by our accounting team before changing your profile to tax-exempt. On 5/30 we submitted the refund to your bank, please allow 1-10 business days for them to process your request. Any future purchases will need to be made with a representative as our online ordering service will not recognize the tax exemption. Thank you for your business!
Had just wat I needed, at a good price! Thay where supposed to get back with me on another product no response yet?
Hi Clarence, thank you for your support! I will reach out to the representative that placed your order and have them reach out to you.
I ordered online with the help of the web sites pop up customer service feature. I wanted my order to be delivered to my workplace. The order is for 4 steel wheels and I did not want them delivered to my home. FedEx is an awful delivery service, they will leave items at your home out in the rain and this is a big bulky order that will wind up at my work anyway. I work in a garage and will just be taking these rims to work in order to mount tires on them. I also was supposed to get a discount if I remember correctly because it was Memorial Day weekend. At the end of the session I SPECIFICALLY asked the representative to check over the paperwork and be sure it reflected what I had asked for.
My emailed receipt shows no discounted price and the delivery address is listed as my home address. I can only hope I get the wheels I have ordered.
Hello Glenn, we apologize for any miscommunication that may have happened. We show that the representative did create the order with the correct address and discount. However, no payment was collected on it. There was an online order placed on your end for the same product created and therefore the discount did not apply to the order placed online.
I had a very wonderful experience shopping on line and look forward to my next shopping excursion!
Great service and knowledgeable staff. Shipping was quick.
This was my first time using REALTRUCK and found it to be very very pleasurable. I'm sure I'll be a repeat customer.
I was looking for a bug deflector for my vehicle the dealership was the only place to buy one And the wanted $185 on sale or over $200 otherwise. 2022is the 1st year for my vehicle Real truck had several for under $80. I waited for non dealership parts to be available and a lot cheaper in price
Very friendly staff, fast shipping. Staff was knowledgeable about what I needed. I will buy other products from this company.
I called on a holiday just because (thinking you would be closed) and was greeted and well taken care of. After placing an order a couple hours later received a shipping notification for 2 days away. I was to say the least pleasantly surprised.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Russ, thank you for sharing your ordering experience with us! We noticed you left a 3-star review please let me know how we can improve our shopper's experience.