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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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Bed rug
July 3, 2022

I was asked to review my help and no one ever helped me

Date of experience: June 3, 2022
Arkansas
1 review
0 helpful votes
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Love the running Boards but can't mount them No Bracelets where are they? Or when will I get them

Date of experience: June 3, 2022
Pennsylvania
1 review
0 helpful votes
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Gator Pro 1 bed cover
June 3, 2022

Very easy to deal with fast shipping Great Experience

Date of experience: June 3, 2022
North Carolina
1 review
0 helpful votes
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I recently used the live chat feature on the real truck site. The customer service rep Daniel D was a huge help. He helped me certify proper fitment for the items I was looking for, availability, and was even able to help me save money on the whole order. The whole chat lasted around 1.5 hours and Daniel took the time to go over all the available options and answer any product questions. A great experience all around.

Date of experience: June 3, 2022
Oklahoma
1 review
0 helpful votes
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Return
June 3, 2022

Butch was excellent and got my return/new order taken care of in timely manner

Date of experience: June 3, 2022
New Hampshire
1 review
0 helpful votes
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2019 Colorado WT Gear
June 3, 2022

Your rep was great and I purchased a soft roll up tonneau cover + a custome bed liner + an LED light stick + step up side rails. All good and arrived here in 2 to 4 days. Impressive!

Date of experience: June 3, 2022
Pennsylvania
1 review
0 helpful votes
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First time purchase
June 3, 2022

First purchase with real truck. Used the chat option and the persons was very knowledgeable of both products I ordered and made the process seem simple. Can't wait to install my ne S&P cold air intake and newBAK Revolver X4S roll up tonneau cover.

Date of experience: June 3, 2022
Washington
1 review
0 helpful votes
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Excellent
June 3, 2022

Nick was very helpful he went above and beyond. He gave me all the information, and he had to hunt for it, for me to make a solid decision and purchase.

Date of experience: June 3, 2022
North Dakota
1 review
0 helpful votes
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Poor shipping
July 3, 2022

Product was not completely shipped and the portion that did show up was damaged

Date of experience: June 3, 2022
Maryland
1 review
0 helpful votes
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Thank you for your help and expertise and prompt delivery.

Date of experience: June 3, 2022
North Carolina
1 review
0 helpful votes
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Easy to use website
June 3, 2022

Navigation was easy to use to narrow down the search to exactly what I was looking for my truck.

Date of experience: June 3, 2022
Tennessee
1 review
0 helpful votes
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My order was canceled the day before the parts were scheduled to arrive. No recommendation of a replacement or anything, just an email stating the order was canceled and they would be refunding the payment.

Date of experience: June 3, 2022
Alabama
1 review
0 helpful votes
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Worth the money
June 3, 2022

This is my second soft tonneau cover first lasted over 8 years until I sold the truck. Easy order processing and fast on time delivery.

Date of experience: June 3, 2022
Maryland
1 review
0 helpful votes
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Simple and straightforward
June 3, 2022

I called because I needed a replacement part. Victor was very helpful in assisting me find the necessary information to figure out which model of cover I had and which exact part I needed. They provided clear information on how long shipping would take and the cost of the replacement part. The entire process was very quick and Victor's responses were timely and instrumental in resolving this matter.

Date of experience: June 3, 2022
Missouri
1 review
0 helpful votes
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Impressed
June 3, 2022

Very easy to install. Very detailed product. Looks great

Date of experience: June 3, 2022
Georgia
1 review
0 helpful votes
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Great customer service
June 3, 2022

Nemesis was the customer service representative that was assisting me with my order. She did a fantastic job in being patient and answering all my questions. Just waiting on the product to get here!

Date of experience: June 3, 2022
Illinois
1 review
0 helpful votes
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Hood Protector
June 2, 2022

I spoke to a tech. And he made sure I ordered the right one. Service was great and shipping was fast. The part looks great!
Thanks

Date of experience: June 2, 2022
Ohio
1 review
0 helpful votes
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Cargo matt
June 2, 2022

Very friendly and helpful
Now w as citing on product to check it out

Date of experience: June 2, 2022
New York
1 review
0 helpful votes
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I had to call so I could put payment on 2 separate cards. It only took a few minutes to place order and the representative was very nice and professional. The tonneau cover shipped same day and arrived in 3 days. I very happy with service. I just hope the install goes easy.

Date of experience: June 2, 2022
Illinois
1 review
0 helpful votes
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Delivery
July 2, 2022

The package still has not shipped from their warehouse

Date of experience: June 2, 2022