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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Nothing but positive. Great price, wicked fast shipping. Perfect in every detail.
Got help via web chat. Sales person manually entered my order to make sure he could select a shipping center that would expedite my delivery as much as possible. Super friendly and helpful.
I purchased my item in less than 10 minutes with best price no hassle
Super fast and efficient experience. My bedcover was shipped same day and got it 2 days later.
Help in many ways finding parts and best prices thank you
Looking for replacement nerf bars that mount to the frame (using cab mounting bolts). Worked with Robert J online to find a set of nerf bars. Robert found a pair that were on sale that mounted to the frame.
Purchase was made, and I had the nerf bars the next day.
Excellent experience and my first purchase with Real Trucks. Brandon explained cover differences and ended up spending a little extra, but glad I did. RetraxPro MX cover is pricy retractable tonneau cover, but is excellent quality and simple to install. As the old saying goes "You get what you pay for"!
I ordered a G2 they sent the wrong yr for my truck. I called and told them I wanted to return that on and I ordered the 4Xs. The problem Is I still haven't gotten a call from the returns department so that I can get the other one returned and get my refund.
Your site is one of the few that carried accessories for my Nissan 2022 Frontier King Cab SV, I percussed all from your site. Your chat person verified that they would fit my vehicle. Other sites could not.
Needed running boards and got them, can recommend company to my friends an relatives
Dale was great to deal with. All my info was already in the system which made the process easier.
Should have the cover shortly for the new truck.
Extremely satisfied with the service and the product is fantastic. Old cover still looks like new, just doesn't fit the new truck.
I order some side extend mirrors and paid extra money for overnight delivery and 6 days later still no product. Called to cancel order and didn't receive a call back for 2 hours now having to wait 4 to 6 more days for my money back. Stay far and clear from this company it's the worst I've ever dealt with.
I ordered a set of running boards three years ago and got the correct ones the first time. When i ordered a new set this year it took three sets of running boards because the questions sked to get the right set for my truck did not fully clarify the correct set. It took numerous people until a Pre Covid employee corrected and got the right set Some body needs to look at the procedure and redo it
The salesperson was very knowledgeable over the telephone and was familiar with the product. The Floor Mats fit perfectly in my 2007 Chevy Suburban
When choosing my bed cover, I had chat windows open with a couple of different online vendors. The RealTruck rep answered my questions patiently and fully while the other abandoned me in less than one minute when I didn't respond right away! The bed cover I ordered arrived at my rural address in less than 48 hours and looks great! Installing it on my '22 Tacoma took more time than anticipated due to a very minor issue with the hardware, a small bit of debris inside a threaded part, that was easy to remedy once I figured out the problem. I would have liked to have a vehicle specific instruction sheet in the box and it took a YouTube search to find RealTruck's install video which you would think would be linked to on the product page, but I found the info I needed with only a little extra effort. The cover itself looks and functions great, fit is spot on and the materials and construction look to be top notch.
Searched the internet for just the right bed mattress for my ram truck full bed 8 foot. Real truck had exactly the item and beyond. Very excited about the find.
I got both pieces in, in like 2-3 days and they were super simple to install! Nice quality as well!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeff, we apologize for any miscommunication in regards to expedited shipping. The expedited shipping only applies to when the item ships and not the lead time on the product's fulfillment. I will review your case and ensure this is taken care of ASAP.