RealTruckReviews 8,751

I received my order in a timely manner, but that is where the good ends. My Retrax Pro bed cover was received with broken parts and was missing install clamps. I have reached out to customer service multiple times with no response back. I had to buy other install clamps so I didn't have a 2K cover sitting in my garage. I understand staffing shortages but this has been going on two weeks.

I ordered a dash mat for my truck, waited 3 months and never received it, so I got ahold of Customer service, they told me it would be shipped out shortly and that they would be in touch, when the quoted date of arrival had came I still did not have what I ordered, since then I have contacted customer service 3 times only to get no response from them, thankfully I only shopped for one vehicle and not my entire fleet,

Be careful buying from real truck! Ordered a truxedo rack to be used with a bak flip tonneau cover, one of two that will allow the cover to fold up. Was never told of the extreme wait. Nothing like getting part of your order then being told via email the shipping date is two months out. Once you've contacted customer service forget hearing from them again except to hock more of there products. I noticed now there is a disclaimer on the wait time on this product.

Don't even waste your time, you will never get anyone to call you back, I have not received my order that I've paid, fed ex tracking number is no help, when I call real truck they say some one has to call you back in 5 to 7 days, none calls you back, very pissed off, my order # *******, do not order from this company, they will scam you!

Previous reviews had me thinking it would be fairly easy, installing these covers myself. And I did get it done! But it took WAY more effort and time than I was prepared for. The instructions that came with my covers were not specific to my make and model, so they were of very little help. And the YouTube page is extremely limited, also not providing instructions for this particular vehicle and its seats. Needless to say, I had to figure most of it out all on my own. Thankfully, I'm a handy gal! But I literally broke down and cried out of frustration at one (or two) points. Finally getting all covers installed, I was definitely relieved, and the vinyl appears to be of great quality. But there's bagging and sagging in places I didn't expect, which is hard for someone as OCD as me. Then I remembered how much I paid for these (over $400), and it's kind of a let down to not feel totally great about them. That being said, it's still an improvement over what was covering my seats before, and I'm glad to have something that's much easier to clean and maintain going forward. Plus, even if I wanted to remove and return them, there's no way I'm going through the installation again any time soon. So I've learned to simply accept them as they are, and be thankful for the nice material.