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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Butch Verrando in sales did great. Heard me out and tried to help out on another purchase I will probably make in the future.
I ordered a tonneau cover for my 2019 silverado with a 6.6 bed. When I opened the box and tried to install the new cover I discovered it was fora 5.8 inch bed but was in the box for a 6.6 inch bed.
Fit and install easy and customer service was knowledgeable. The liner and tonneau cover were exactly the right fit
The person I talked with was very helpful and professional. I would recommend Real Truck to any one in need of their products.
Everything went smoothly, no pressure to buy, very courteous.
Helped me in every way and made me feel like I was his top priority.
Purchased an UnderCover Flex Tonneau Cover and a Gator Bed Mat for my new Toyota Tacoma. Did and online chat and got a discount on the Tonneau. Received order in 3 days and installed that evening. Very pleased with my purchase
Many, many kudos to Kip P! Z A true professional that knows the products I was interested in. Again, Kip P., you were awesome!
Very quick shipping and solid packing. Will for sure do business again for sure!
Product was damaged Upon receiving it. The packing was not damage just the item meaning I was sent a damaged item. When I called to report it I was kept on hold for over an hour and then told I would have to take item to a fed ex store to send it back ( 2.5 hrs from my home) this is after i wait 3-5 business days for them to send me a shipping label and only once fed ex has the package will they send me a new Item. Customer service was Courteous but the process is a joke the delay and inconvenience of something that could of been avoid by sending a undamaged item is very discouraging and makes me have reservations on purchasing from them in the future
I purchased a Gator bed cover and running boards for my wife's new truck on Sunday mid day. (Chatted with Morgan to get the deal done). Both packages shipped out on Monday. They arrived Wednesday morning. I got home from work and had everything installed in a hour and fifteen minutes Everything fit perfectly. This is the fifth Ram truck my wife has had. So yes, I'm a little experienced on the installation. I have to say, we love that Gator bed cover. Sleek. Easy to install. And never had one issue with it! Liked it so much, I even bought my son one for his Ram.
This company is very willing to take your money and sell you running boards but when it comes to the return forget that.
I ordered running boards were the wrong running boards. Ordered new running boards they immediately shipped and we're at my door. But when I asked for a refund it would be 2 to 3 days days before they ship me a label.
Still no label. When I call them back and ask where the label was. Now it'll be 5 to 7 days. They have my money for two sets of running boards and very slow to send a label for a return and credit.
The instructions could use a little help but the product is excellent.
Call for questions about a top that I got online spoke with Dan. Dan is a good guy easy to talk to made our conversation fun highly recommend all my friends to deal with you guys and ask for Dan. Just from talking with Dan he gave me a deal told me about a discount and there my final decision was just to order. I knew I was in the right hands
The cover was very easy to install, good price and quality. Shipping was fast. Overall transaction was a smooth and painless.
Sales rep was excellent, good communicator & knowledgeable. He worked with me to keep my vanity plate even though I was leasing. He came up to what I wanted for my trade without seeing it in person, only pictures. He made the whole experience very easy, including insurance, registration, and documentation.
The key was talking to some that spoke good English. Someone that knew what they were doing. Someone that knew the products & polite. Thank you
I chatted with an agent and he helped me and the order was placed. I received my Husky liners the very next day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members