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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Quick and easy delivery got the product within couple days and so far the hubby and I absolutely love it on my truck!
Great experience from ordering to fast shipping.
Ordered a cover on Wednesday, received it on Friday.
Ordering was a breeze. Daniel was a great help.
I'll definitely shop here again.
I've yet to receive my return but feel all is well
David was a tremendous help. I called trying to get some info for my older truck (1997 Ford F350), i asked the lady who answered to give me someone who was born before my truck was built. I got David so far he fit my needs. I was asking about headlight replacements and i wanted to know the quality of the Anzo LED. He reassured me they are high quality. I asked a lot of questions and he had a good answer for everything. I mentioned I was just tire kicking and looking for info and he said he would give me a few $ off if I ordered them now, what the heck my questions were answered why not get them now instead of in a few weeks as originally planned. Neither David or I could find the 70% off deal a friend of a friend's brother's girlfriend's dad said was on the internet. I mean with it on the internet it has to be true.
Also he mentioned if i need any tech help installing these he has people who will help
After being unable to find seat covers for my exact model I reluctantly tried the chat feature. I usually do not do this due to poor experiences in the past. In this case, while it did take some time, we were able to locate just what I was looking for, and it saved me $10!
Ordered a $2000 Tonneau cover from them and they shipped it without all the parts. When I contacted them they said it would take 5 business days for them to open a ticket to review. Then they emailed and wanted me to provide photos of the serial number and possibly other photos so the manufacturer could review and see if they could find the missing parts. The missing parts are just the clamp kit which is boxed and sold individually if needed. I requested they send me the parts kit and they can deal with the manufacturer. All I received in return was the exact same email they previously sent. Never will buy from this company again. I went and ordered the clamp kit from etrailer.com for $25. Do yourself a favor and order from anywhere but RealTruck.
Kip explained and answered all questions very good experience
Great site and online ordering experience. Response from the chat window was quick and addressed my questions.
Friendly and knowledgeable staff. Answered all questions promptly. Waiting on the arrival of my orders!
Great person on the phone he was very helpful I told him what I was looking for and he gave me the part number
Good and quick process. I hope the product is good as well
Salesperson was very knowledgeable about the product as well as helpful with all my questions
My on line chat with Kevin was very helpful and made my purchasing experience pleasant and easy.
I dealt with Donald at extension 1557 which involved several calls back n forth. Very pleased with his promptness. Thank you guys
One of the best online sites for truck accessories. Customer service is top notch.
Really bad... fedex delivered my package but it don't ask for a signature.
Contact customer services they told me wait 3-5 business days for a response. So package was delivered but I did not receive it.
Hello William, I am terribly sorry for the frustrating experience you had with the shipment through FedEx. We appreciate your feedback and see that you have been refunded as of 9/21/22.
Website was easy to use and provided good information. I used chat line to clarify discounts and confirm the correct part number. The agent set up the order and confirmed discounts. Status of order and shipment were very timely. Product was delivered within 3 days. Great service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael, We are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number. Looking forward to your response!