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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Clear ordering options. Very good and fast call from manufacturer to confirm final order before manufacturing my order. I appreciate that!
Everyone I have talked to is amazing with customer service! Their parts are not cheaply made as all!
Called to make sure tires were available. Once confirmed the order was placed. Then I receive an email saying 45 days or sooner my tires will ship. I can't wait 45 days.
Wheels were delivered without the lug nuts. Found out after taking the Heavy boxes to mechanic for installing wheels. No communication from company that they were not included. Called customer service and was told they could not get lug nuts and they cancelled the order. Why send out an order knowing parts are not available. Called the sakes person who initially took my order and he said this has never happened before. Seemed like he did not care. This was a very disappointing and disheartening purchase. Horrible and I will never buy from you or refer anyone to your company. Very POORLY handled. Your CEO should be made aware of this nonsense. Your poorly handled wheels was returned!
Hello Kathy, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number. Looking forward to your response!
The lady that took my order is a super asset to your company. She assisted me to make sure i was getting the right part and that it would arrive in a timely manner. Overall i give Real Truck the highest rating possible. Will definately use Real Truck in the future.
I was pleased with the product and the quick delivery of the parts. I would recommend them to a friend.
Shopping was a breeze because I was able to compare dozens of bed covers and read lots of reviews to figure out the pros and cons of each. I was able to get a great buy on my Undercover TriFold Bed Cover by chatting online with my sales agent. Super fast shipping and an easy buying process.
Called to ask a few questions. Ordered shortly after that. Great knowledge of there products.
Didn't have what was listed on your website. You should take down what you don't have.
Hello Steve, we apologize for any miscommunication with the inventory. Due to the circumstances over the past 18 months, inventory is very fluid and we do our best to provide accurate information but inventory can change at any moment, even during the ordering process.
I have purchased from you before and enjoy the quality and the professional help that I get when I have questions. Great job
I was looking for flares for my husband. The website was easy to use. I called because I wanted to make sure I was ordering the right ones. The gentleman on the phone was amazing. He was so very helpful. I ordered them on Friday and they were here on Saturday.
I had no problem with this company it came earlier than I thought it would so I'm happy
Thank you for your support!
My customer rep was on point she anticipated my thoughts!
Great response and appreciated the discount given as advertised
Working with Amber was very pleasant. She was extremely patient with me and very considerate. It was a pleasure working with her.
I needed a track bar and RealTruck was able to answer all my questions, verify the right part for the my truck, and made sure that I received the part asap. I would most definitely recommend using RealTruck!
Help on the weekend was fantastic. I was having some trouble figuring out what I needed online but the person helping me walked me through it patiently thoroughly and spoke clear English
Knowledgeable help. Other places would not provide installation guide.
Cover had a broke piece and had to jump through hoops to get it returned. Will have to eat the interest from my CC since the return will not be done in a timely manner.
Hello Donald, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jason, I hope you can accept our apology for the delay in shipping. For me to personally address this for you, would you please provide me some information about your order such as order number or support ticket number, or email? Looking forward to your response.