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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Trouble with getting any email with tracking, then Fed Ex delivered to my neighbors place 1/2. Mile away but that was Fed Ex that dropped the ball on that because The address was correct on them package
Great service... associate was excellent and patient with me and answered all my questions. Only problem I had wad FedEx delivered to wrong house
Very good And satisfactory help from the person With no problems
I wanted an option for the impact mat that didn't include the tailgate section but not available. So I'll have to cut it off and use it somewhere else.
Between lee h and mi-mi. They we're a pleasure to work with. Answered any questions I had and nice to talk to.
I worked with the Real Truck team member on-line and got the right product for my truck at the best price I could find anywhere. The best part was that it was delivered the next day!
Had to wait 2 1/2 days to get a response to a basic question. The solution that was provided was to watch a video (not a helpful video). There was a 2 sentence explanation of my problems resolution (not helpful at all). Would not deal with this company again.
I HAVE A PROJECT TRUCK AND ORDERED A PACE EDWARDS FULL METAL JACKRABBIT TONNEAU COVER FOR OVER $1800. 00. I DIDN'T KNOW THAT THEY MADE A POWERED TONNEAU COVER AND THOUGHT FOR THAT PRICE IT WAS POWER. I KNOW I WAITED OVER 30 DAYS TO FIND THIS OUT AND THEY WOULD NOT TAKE IT BACK EVEN WHEN I WAS GOING TO EXCHANCE IT WITH A POWERED ONE FO R OVER $2600. 00. I'M DISAPPOINTED THAT THEY WOULD NOT EXCHANGE IT FOR ME ESPECIALLY WHEN THE BOX WAS NEVER EVEN OPENED.
Hello Gunnar, we are terribly sorry to know about your frustrating experience with our company. This is not how we usually work, and we would appreciate an opportunity to look deeper into the issue and aid in a resolution process for you. Please reach back out to me with some details about your order such as order number, email, or support ticket number so we can help.
Once I find a vendor with good products, helpful customer service and competitive pricing I don't shop around. Real Truck has been that vendor for me. I know when I place an order it will be delivered on time and help is only a phone call away if needed.
I called about one website and the product I wanted, They no longer carry it. They sent me to a sister company and I had my purchase completed in less than 15 minutes and had my product with in a week.
The guy was very helpful to make sure we got what we wanted for our truck!
He answered all my questions and then some. Others I called DID NOT! That is why I bought from Real Truck.
Ordering was very easy. Their on-line chat system is a winner. That made all the difference for me. They were able to answer my questions and provide detail product information.
We're thrilled to hear your order was a complete success!
Butch helped me quickly with the wheels I needed and shipping was fast! Very pleased with this transaction!
This is my first time doing business with this company, and I can say with confidence that I would recommend this company to anyone looking for parts to upgrade their truck.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
John, we apologize for the delay in response to your request. Please reach back out to me with some details about your order such as order number, email, or support ticket number. Looking forward to your response!