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RealTruck

4.4

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Indiana
1 review
0 helpful votes
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Good Price and Quick Delivery
December 5, 2022

The product apparently had a nearby distribution hub, as it came within 3 days, and was several days sooner than the estimate I was given.

Date of experience: December 5, 2022
Lauren S. — RealTruck Rep
over a year old

Thank you for sharing your shopping experience!

New York
1 review
0 helpful votes
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Great Customer Service
December 5, 2022

I give this company 5 stars. I talked with a rep on the chat feature and she was very good and very helpful. I received the order, which was a Christmas present, in like 2-3 days. I've never received such great service with an online company and I do ALL my shopping online. HIGHLY recommend!

Date of experience: December 5, 2022
New Jersey
1 review
0 helpful votes
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Love the cover but
December 5, 2022

First time speaking to rep she didn't follow up with me as requested and left me hanging had to call back a 2nd time to place order with another rep after giving all my info to the first rep no notes in system of my original call

Date of experience: December 5, 2022
Texas
2 reviews
0 helpful votes
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Great customer service
December 4, 2022

I called because I was having some problems completing my order online. The customer service agent was very helpful and also told me that there was a new upgraded version of the bed cover that I was trying to order AND offered a discount that wasn't online (because it was Black Friday).

Date of experience: December 4, 2022
Arkansas
1 review
0 helpful votes
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Salesman sent the wrong parts after I had him check them twice on the way to be sure however the parts were wrong and sent in flimsy packaging. The packaging was beat up and parts arrived hanging out of boxes within the beat up shipping box.

Date of experience: December 4, 2022
Lauren S. — RealTruck Rep
over a year old

Hi Jody, I apologize for your less-than-stellar experience with our sales agent and for hearing that your product was damaged when it arrived. If you can provide us with additional information regarding your order, I’d be happy to work on getting replacements sent your way.

Nevada
1 review
0 helpful votes
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2nd to none customer service!
December 4, 2022

Chelsea was incredible! She was not pushy and she was very patient in answering all my questions. We used online chat first then spoke on the phone. I will continue to buy from Realtruck.com

Date of experience: December 4, 2022
California
1 review
0 helpful votes
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BAK Flip
December 4, 2022

Great job, customer representative was very helpful and did great in answering my question.

Date of experience: December 4, 2022
Michigan
1 review
0 helpful votes
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Truck bed cover
December 4, 2022

Easy transaction product arrived on time would do business again

Date of experience: December 4, 2022
Colorado
1 review
0 helpful votes
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Phone support was great
December 4, 2022

Was great calling in and asking questions and having them help me with the order

Date of experience: December 4, 2022
South Carolina
1 review
0 helpful votes
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Super service
December 4, 2022

I have received great service from Mr.Keenan W he has very good knowledge of the product

Date of experience: December 4, 2022
Ohio
1 review
0 helpful votes
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Truck bed Cover
December 4, 2022

Chris did a wonderful job with my request. I would recommend your company.

Date of experience: December 4, 2022
Virginia
1 review
0 helpful votes
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Easy shopping
December 4, 2022

Very satisfied! The assistant found exactly what I needed and placed the order.

Date of experience: December 3, 2022
Oklahoma
1 review
0 helpful votes
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Quick & Simple
December 4, 2022

Website and ordering process was very simple and clear!

Date of experience: December 3, 2022
New York
1 review
0 helpful votes
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Great Company
December 3, 2022

I ordered some Husky Floor Liners for my 2023 Honda Ridgeline truck and also topper for the box and was told they would be delivered in 2-5 in 2-5 days. And they were delivered as promised. I dealt with RealTruck previously and was not disappointed. Getting together another order for my truck accessories and I will be ordering from RealTruck again.Thank you for outstanding service.
Tom Gebhard

Date of experience: December 3, 2022
Texas
1 review
0 helpful votes
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BX4
December 3, 2022

Assisted by Alex Pendleton, very easy and professional experience. Ordered on Friday, received on following Monday. Very impressive, will definitely use again and highly recommend.

Date of experience: December 3, 2022
Virginia
1 review
0 helpful votes
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Friendly, fast and efficient
December 3, 2022

Communicating with representative was easy, they knew what they were doing and efficiently so. My delivery came in wonky a couple of days and ahead of the expected date. Great product

Date of experience: December 3, 2022
Massachusetts
1 review
0 helpful votes
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T cover
December 3, 2022

Very professional and knowledgeable of the products we talked about!

Date of experience: December 3, 2022
Connecticut
1 review
0 helpful votes
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5 star review!
December 3, 2022

Excellent! KUDOS! Very efficient and answered all my concerns in a very patient helpful manner.
I would recommend Real Truck to anyone.
Great service! Professional all the way!

Date of experience: December 3, 2022
Iowa
1 review
0 helpful votes
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Nice people, easy ordering
December 3, 2022

Talked to someone who knew what he's doing and made ordering my havoc h3 easy!

Date of experience: December 3, 2022
Colorado
1 review
0 helpful votes
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Helpful and fast
December 3, 2022

Excellent knowledge and got the order placed quickly.

Date of experience: December 3, 2022