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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I called looking for a tonneau cover and I was we helped with selection with all questions answered. Pricing was very competitive for what I purchased. Thank you!
Sales associate was very helpful, answering all my questions promptly. Order was easy. Delivery of product on the way as I write.
I was looking for a cover for my truck bed. The website had not caught up to 2023 models so I called the 1800#. The guy could not be nicer and very knowledgeable. He quickly identified what I needed and assured me that it would fit my truck. I will definitely shop at RealTruck again.
Great customer service.
He took time to make sure that I was getting the right product for my vehicle
Confusion with two companies selling the same product online at the same time.
Shipped faster than expected and arrived in great shape would definitely recommend
I worked with Daniel Diaz, he helped me find the best cover for my truck given the weather we have in colorado.
Great experience
All the staff were extremely helpful. Very please.
Ordered products through chat window with Morgan. Exceptional customer service representative. If you're ordering online, request Morgan.
Great product with a great customer service experience!
Excellent customer service. Very knowledgeable of the products and answered all of my questions.
..as the title says - you're charging me in state tax in Florida but the shipping notification states you're shipping this from Indiana
Hello Robert, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number so we can help asap.
The lady i talked to on the phone was very nice and helpful when i ordered my wheels.
Very very happy with the service I received from Real Trucks and their staff. No complaints. Very helpful and understanding and knowledgeable.
Hello Jeremy, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number.
Bought an item at black friday prices. Then I just found out that they didn't know about their stock on this item and they cancelled the order and now I can't get the sale price on that item anymore.
Hello Duke, we apologize for any miscommunication with the inventory. Due to the circumstances over the past 18 months, inventory is very fluid and we do our best to provide accurate information but inventory can change at any moment, even during the ordering process.
I would prefer the lowest price was listed on the site and not have to chat with sales people but good experience over all.
I don't have the mat yet and your asking for my experience. It was supposed to be Tuesday the 29 of November and it was to be here today and now it is supposed to be here tomorrow so right now I'm not to happy.
Arthur, I apologize for the delay and would be happy to look into your order status for you. Please reach out to me with your email, order number, or ticket number so we can help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bruce, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.