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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Wisconsin
1 review
0 helpful votes
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Cedric was great and the shipping was very fast. Would recommend highly

Date of experience: July 31, 2025
Michigan
1 review
0 helpful votes
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Absolutely a great experience, dealing with customer service they took care of everything I needed very kind and considerate

Date of experience: August 4, 2025
California
1 review
0 helpful votes
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Real Truck didn't send me part of my order. They have not resolved this for over a month, and stopped coumunication with me. It has cost me an extra $156 to order the missing part. The worst customer experience I have ever had.

Date of experience: August 3, 2025
Virginia
4 reviews
0 helpful votes
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Don at Real Truck was very helpful and super friendly when I called to ask some questions about some Husky products.
Don answered all my questions and gave me some tips and tricks for install.
Amazing! I placed my order with him and within 3 days I had my order.

Date of experience: August 2, 2025
New Mexico
1 review
0 helpful votes
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I received my orders so fast!
August 12, 2025

I received my orders so fast! I also watched a Real Truck video on YouTube to help with my installation, and that made it so easy. I could only be happier if the items were free🤣👍

Date of experience: August 2, 2025
New Jersey
1 review
0 helpful votes
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It's been a almost a week and I still haven't received it, Shipping method not the greatest,

Date of experience: August 2, 2025
Florida
1 review
0 helpful votes
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There was confusion about the product fitting. The service department could not have been nicer or more helpful. Wonderful service.

Date of experience: August 2, 2025
Ohio
1 review
0 helpful votes
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Easy to order what I wanted and already on it's way to me can't wait to get it on my truck

Date of experience: August 1, 2025
Wisconsin
1 review
0 helpful votes
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I had 2 order's 1st order is still pending (#*******)- 07/24/29.2nd order (#*******) 07/28/25, came within a few days, so order 2 Five stars Service, Order 1 there has been no communication on it status. So not real happy about that.

Date of experience: August 1, 2025
New York
1 review
0 helpful votes
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Reagan was great
August 11, 2025

Reagan was great. She explained everything and wasn't pushy at all. Very knowledgeable and courteous.

Date of experience: July 30, 2025
Florida
1 review
0 helpful votes
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The bug shield did not bolt up right, no holes fitting my hood, had to by the right stuff, had to drill all the holes in my hood, to make it fit, no directions to look at at all to say this if you sale something you should know about the product and how it works to fit what ppl want or need for there cars or trucks. Maybe it will be better the next time?

Date of experience: August 1, 2025
New Jersey
1 review
0 helpful votes
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Excellent product and superior service. All parts were shipped to me in 2 days time. What more can I say?

Date of experience: August 1, 2025
Missouri
1 review
0 helpful votes
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Butch was a real help finding what I needed! I needed a part and he found one that would work and it was very appreciated. Went right on and fit perfectly

Date of experience: August 1, 2025
Missouri
1 review
0 helpful votes
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Had to return and reorder, very helpful.Thank you for being so helpful.

Date of experience: July 31, 2025
Florida
1 review
0 helpful votes
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Their products are very good quality
August 11, 2025

Their products are very good quality. Their service and responsiveness are great. I had truck bed boxes delivered and damaged while in route, I called them, sent pictures of the damage, and they sent me new truck bed boxes within a week. Very good service.

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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Received incorrect part, but Realtruck immediately corrected that with the right one, and with free shipping

Date of experience: August 1, 2025
California
1 review
0 helpful votes
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Customer service was excellent!
August 11, 2025

Customer service was excellent! Website was easy to maneuver, but ended up calling and ordering through customer service. Very easy! Thank you!

Date of experience: July 30, 2025
South Dakota
1 review
0 helpful votes
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Jason was very helpful and made the transaction as easy as possible.

Date of experience: July 30, 2025
Florida
1 review
0 helpful votes
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After chatting with 2 different sales reps, they told me the tonneau cover would fit my truck. I sent an email to Retrax and they saiid it would not. I wish they would get their heads together and come up with one response and it be the correct one.

Date of experience: July 31, 2025
Washington
1 review
0 helpful votes
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The customer service representative I spoke with was very helpful, knowledgeable, and very friendly. He made my experience very easy and I should be getting my item sooner than I expected. Would recommend

Date of experience: July 28, 2025