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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Michigan
1 review
0 helpful votes
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The perfect floor mats...
January 6, 2023

I sure had a great experience buying my truck mats from Realtruck, salesman Robert J was very polite and courteous, thanks again Robert J.

Date of experience: January 6, 2023
Missouri
1 review
0 helpful votes
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Excellent customer service
January 6, 2023

My tonneau cover was not securely latched, and came loose/flopping while on interstate. As a result, I lost the endcaps on the tailgate rail. I emailed support and within the hour they responded and helped me order replacement parts! Very helpful support!

Date of experience: January 6, 2023
Nebraska
1 review
0 helpful votes
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Super
January 6, 2023

Fast response on the phone call with the sales representative knowledgeable and courteous good feeling

Date of experience: January 6, 2023
Wisconsin
1 review
0 helpful votes
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Perfect. I have not received the product yet but the sales experience was great

Date of experience: January 6, 2023
North Carolina
1 review
0 helpful votes
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Great job
January 6, 2023

Excellent, Very informative was able to answer all my questions, and was very polite.

Date of experience: January 6, 2023
New York
1 review
0 helpful votes
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BUSHWACKER Wheel well flares
January 6, 2023

Start to finish, great experience!
Quick delivery too

Date of experience: January 6, 2023
Oklahoma
1 review
0 helpful votes
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Great customer service
January 6, 2023

Customer service was very knowledgeable about the products He was helpful and not pushy

Date of experience: January 6, 2023
Oklahoma
1 review
0 helpful votes
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Good customer service
January 5, 2023

Was friendly and ensured that if my floor mats didn't fit that there would be no return charges, giving me confidence to buy them after buying previous floor mats from another site that didn't fit.

Date of experience: January 5, 2023
Georgia
1 review
0 helpful votes
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A happy customer
January 5, 2023

Please with the entire transaction, from online vedios, how to instructions, complete to fast shipping, thanks Guys.

Date of experience: January 5, 2023
Iowa
1 review
0 helpful votes
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Fun shopping
January 5, 2023

I was all set to order on Amazon but I had questions so I called Real truck. The gentleman I talked to was very informative and very nice. After visiting with him a couple of minutes I knew I was in the right hands so I what I needed and more. Thank you very much!

Date of experience: January 5, 2023
Arkansas
1 review
0 helpful votes
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Always a pleasure to do business with! Staff has answers to questions for products they offer without delay and product pricing is fair.

Date of experience: January 4, 2023
Illinois
1 review
0 helpful votes
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Great customer service
January 4, 2023

Change my mind after placing my order called customer service for assistance in the changes I have made they did a fantastic job at helping me. Everything went smooth and yes I definitely will shop here again.

Date of experience: January 4, 2023
New Jersey
1 review
0 helpful votes
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Price change
January 4, 2023

I saw a sale but was unable to get the price when checking out online. I was helped by victor r ext 1362 I believe and he was extremely helpful.

Date of experience: January 4, 2023
Idaho
1 review
0 helpful votes
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Problems Solved!
January 4, 2023

I had ordered a bed cover in the wrong size from Amazon. They put me in touch with your customer service. The customer service was extremely helpful and knowledgeable. They were able to not only assist me with the order cancelation but they were also able to help me order the correct part. This is a company that I will be doing business with in the future.

Date of experience: January 4, 2023
Florida
1 review
0 helpful votes
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Savings by texting rep
January 4, 2023

That was a pretty good deal on my first experience buying from real truck using texting with a rep. Hoping installation will work the same.

Date of experience: January 4, 2023
Oklahoma
1 review
0 helpful votes
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Patriot stealth tonneau cover
January 4, 2023

I worked with Samantha who assisted me in finding what I wanted and needed. Samantha also assisted me in getting the best price.

Date of experience: January 4, 2023
Michigan
1 review
0 helpful votes
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Great full and satisfied
January 4, 2023

She was very helpful and answered all my questions and I got the seat covers that would fit my son and his truck thank you so very much Kim

Date of experience: January 4, 2023
Arkansas
1 review
0 helpful votes
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Jeep Gladiator steps
January 4, 2023

We received our side steps so my lady can get into her jeep in a timely manner. The install was easier than I thought it would be. I would buy from them again.

Date of experience: January 4, 2023
Nevada
1 review
0 helpful votes
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The sale representative was very friendly and took her time looking up the right products for my 2023 Chevrolet Tahoe. She even made great suggestions and that was very helpful because looking at hundreds of Consumer brands to pick from was very confusing to me.
Thank you very much. William Gibson

Date of experience: January 3, 2023
Missouri
1 review
0 helpful votes
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Head lights
January 3, 2023

The person I talked to on the phone was very helpful and answered everything I need thank you

Date of experience: January 3, 2023