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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Florida
1 review
0 helpful votes
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The product was fantastic
January 9, 2023

I am satisfied with the service I received from your company. I ordered a bed cover from my truck and the person help me very knowledgeable and help for. Thanks

Date of experience: January 9, 2023
Arizona
1 review
0 helpful votes
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Great product and customer service.
January 9, 2023

I was looking for a bed cover and found one on their website. They had great customer service and actually helped me find the best cover for my needs. They were very helpful and their pricing was very reasonable. I would highly recommend them.

Date of experience: January 9, 2023
California
1 review
0 helpful votes
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Truck driver
January 9, 2023

My experience was great. Can't wait for my cover to get here.

Date of experience: January 9, 2023
North Carolina
1 review
0 helpful votes
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Bed Cover
February 8, 2023

I found a bed cover on the site that I wanted. It was clearly marked in stock and ready for quick ship. The agent kept telling me that it was not in stock and would take 7-10 days before shipping. Once again it was marked as in stock and ready to ship. I just told him to forget about it and ordered one from another company.

Date of experience: January 9, 2023
Lauren S. — RealTruck Rep
over a year old

Hi Joseph, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.

Iowa
1 review
0 helpful votes
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Order up dates for a truck
January 9, 2023

I used the chat option for the first time. It was easy and my helper was nice and patient with me. Got it done. I've ordered other stuff from this company and everything was great. And I expected it will be the same when my new shipment comes in

Date of experience: January 9, 2023
North Dakota
1 review
0 helpful votes
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Experience was okay
February 8, 2023

I was over charged for my order and had to call back about a refund that I don't see on my credit card, I know it takes a couple days but just frustrating. I'm also unable to track my order

Date of experience: January 9, 2023
Lauren S. — RealTruck Rep
over a year old

Hello James, I am sorry for the experience you had with us. This is not the experience that we want to provide to our customers. In order to better assist you with any of your concerns, please provide me with your email or order number so we can help asap!

Washington
1 review
0 helpful votes
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Perfect Dodge Running Boards
January 9, 2023

I had been looking everywhere for frame mounted running boards and could only find rocker panel types.
Until I searched on RealTruck and spoke with John who was very knowledgeable and helpful to get my new order placed for the aluminum Luverne running boards.

Date of experience: January 9, 2023
South Carolina
1 review
0 helpful votes
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Above and beyond
January 9, 2023

Mature Pleasant and knowledgeable. Offered recommendations and comparisons. An asset to your organization

Date of experience: January 9, 2023
Nebraska
1 review
0 helpful votes
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Great customer service!
January 9, 2023

I was having trouble getting my order to go through after moving and Christopher Rodman was able to get my get my account updated and gut my order placed in minutes. This is why I always shop REALTRUCK for my truck parts.

Date of experience: January 9, 2023
Arkansas
2 reviews
0 helpful votes
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Great Service!
January 9, 2023

Victor helped me purchase floor liners and vent visors for my 2023 Toyota Corolla. Got them in and they are perfect. Will help protect my investment!
Thank you!

Date of experience: January 9, 2023
Pennsylvania
1 review
0 helpful votes
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Great experience!
January 8, 2023

Alex was helpful from start to finish, received my order quickly!

Date of experience: January 7, 2023
Illinois
1 review
0 helpful votes
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Tony
January 7, 2023

Everything was easy and convenient. Very satisfied.

Date of experience: January 7, 2023
Tennessee
2 reviews
0 helpful votes
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Missing parts
January 7, 2023

I didn't order the needed installation kit for a back rack. When I called salesman was very helpful and in minutes parts were on the way

Date of experience: January 6, 2023
California
1 review
0 helpful votes
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Great product, great service!
January 6, 2023

I ordered a rubber bed mat for a 1990 Ford ranger. The order was processed the same day and I received it earlier than anticipated. Mat was in excellent condition and fit like a glove- couldn't have been happier with this company!

Date of experience: January 6, 2023
Louisiana
1 review
0 helpful votes
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AWESOME PARTS
January 6, 2023

Awesome parts and fast shipping. The quality is second to none.

Date of experience: January 6, 2023
Indiana
1 review
0 helpful votes
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Very poor customer sevice
February 5, 2023

Parts wrong, stupid people in custom service. Would not recomned your company to my worse enemy. Will never use your company again. Have a terrible day

Date of experience: January 6, 2023
Lauren S. — RealTruck Rep
over a year old

Hi Douglas, thank you for taking the time to leave a review for us. Please reach out to me with your email, order number, or support ticket number so that we can discuss this further.

California
1 review
0 helpful votes
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Efficient and Friendly
January 6, 2023

Communicated exclusively via chat. Kip answered all my questions quickly and I appreciated the materials being in stock so I can proceed with installation without delay.

Date of experience: January 6, 2023
Oregon
1 review
0 helpful votes
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Great online purchase through Chat
January 6, 2023

I used the chat feature to buy some running boards and my agent was great! I would buy from RealTruck again!

Date of experience: January 6, 2023
Virginia
1 review
0 helpful votes
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Great customer service
January 6, 2023

Kip was the one who helped me out. Appreciate the military discount and great service.

Date of experience: January 6, 2023
Michigan
1 review
0 helpful votes
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Happy
January 6, 2023

Great customer service! The staff was extremely knowledgeable and helpful. Very courteous. They answered all of my questions and placed the perfect order.

Date of experience: January 6, 2023