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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
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I wanted running boards for my new 2023 Honda Ridgeline and turned to YouTube to see what"s out there. One video fit my needs but was discontinued by the manufactured for my car. Rats! I came across your website and when I called to verify part numbers I was transferred to a home phone number because it was a weekend to Mirrya Renn, working for RealTruck out of her house. She knows her stuff and understood that I didn't want something cheap for my new baby and in fact, where running boards usually run between 90 and 125 dollar, I had to have the Black Horse's best version (I gladly paid with NY tax 363.00).Mirrya stayed with me on the phone, checked the computer, made sure there were no discounts that could be had elsewhere, and generally did everything to help me. She stayed patiently on the phone and responded to my talkative rap with kindness and professional courtesy, and is lots of fun. We closed the deal and my running boards were delivered in two days! It's a job to installed them because you are working on the ground and upside down but with a little patience you can do it. Well, my Black Horse boars are beautiful with heave duty extruded frames, thick vinyl soles and a belt of of stainless steal along the edge that reflects two similar bars atop and below the windows. I'm very satisfied with my purchase, with RealTruck and especially with Mirrya. Without her it wouldn't have occurred. Simply, I'm happy, and you should give Ms. Renn a raise. Cheers.
Purchased a few items couple days ago. Sales person was very friendly and knowledgeable. This is one of my favorite places to shop for my van.
I was shopping for seat covers on line and had a question on an item. I started a chat and then the individual actually called me to verify the item I had added to my cart matched what I wanted. He discovered it was the wrong item and fixed it for me. Excellent assistance on a Sunday afternoon to boot.
Guy on the phone was great-double checked the PN we were looking at was for a 2023. And it arrived 2 days before I am leaving on vacation!
Needed a Bak truck bed cover, local RealTruck dealers wanted $1500. For same I got online from RealTruck for $1129. Much thanks to RealTruck, Bak bed cover is great.
Great people and helpful new about products that weren't on the website yet. Great to deal with the man I talked to.
Customer service made it happen. Almost cancelled my order of wheels and tires because it was going to take too long to get to me but John pulled of a magic trick.
I spoke to a customer service representative to order my bed cover, they were so helpful with placing my order. I received the order on the day it was promised. The installation was easy and it looks beautiful. My uncle made a point of coming over to tell me how nice the bed cover looked.
Victor was very helpful the gentleman know his products.
Raffiel Cooper is fantastic. He got me pricing and Undercover bed cap information. I am helping a small dealer who needs a new one for his Shelby F150.Waiting to see what happens on insurance paying but will get back with Mr. Cooper. Thank you!
Jeremy Carter, Sales Rep, has been enjoyable to work with and knows all the products that I purchased well. Very please with Jeremy and this is my second Tacoma that RealTruck has made look great with new wheels, tires, and bull bar.
Product was very easy to install and looks and functions as expectedSeamless and the chat rep saved me $
I spoke with a Rose in FL. She helped me locate the correct part and completed the purchase, Sunday evening. Well done and great job!
I had talked with Chris about some products and he answered all of my questions. I wanted to think about my choices. After mulling over my decisions, I choices, I called; had more questions and revised my decision about one product. Thank you, Chris for your help!
Had to call for a broken part but website did not have links to anything. Called the number and lady gave me the part number so then I could do on site myself. But it came fast and worked exactly.
Great products, speedy delivery and great customer service!
As I would do normally, I researched the product that I intended to purchase. But, of course, I had a few questions that needed to be asked concerning my specific application. The staff was very helpful with "verifying" the products fit. I appreciated their help.
Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members