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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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Julie provided excellent online chat customer service, answered all my questions, and completed my transaction. At this time I'm waiting for my order to be fulfilled and sent, but if Julie is an example of this company, then I'm very satisfied to date.
We haven't received the product yet. But the customer service was excellent the lady I spoke to was very helpful and even saved us some money with the military discount
Questions were easily answered. Employee was knowledgeable about my needs. If the need arises will do business with Real Truck again.
Sherri was EXTREMELY helpful in answering my Questions with my order and assisting me on completing my order. The Technical staff was just as helpful on questions I had as well. EVERYONE had a good positive attitude and was more than happy to assist me.
I WOULD RECOMMENED REAL TREE TO ANYONE.
Sincerely,
Joe.
Eugene Or.
Very professional and knowledgeable, and pleasant,
I have been looking for a while for these replacement parts. So happy to find them. Very quick response and friendly service staff.
Dealing with sales person was great, not so sure how I feel about the shipping process, seems to be moving slow, updates are poor.
An efficient process in ordering, the delivery date seems a bit prolonged for delivery inside the continental US.
The easiest order and installation of anything I have ordered. Everything fit perfectly.
The purchase process was outstanding, the representative Julie H was very professional and helpful. She deserves a salary raise. I have not received the item yet. Thanks
Called customer service to inquire about inter wheel wells for my 2025 F150 and and the person I talked to was very helpful and got me the right ones I needed for my truck.
Great video link - better than written instructions. Fast delivery (bed cover).
Called to order a bed rack for my pickup truck. The advisor was very knowledgeable and made ordering the item easy. Just waiting for a notification of the ship date so I know when the items will arrive.
I am trying to cancel my order and have not received any feedback or response for over multiple days
I have received the order even yet. My rep on the chat was aces. She helped me find what was looking for. These folks are a great company to do business with.
My first experience, 2008, was for a topper for my truck bed. I just replaced it, after all those years. Durable and good looking.
Worked with a nice sales rep and was able to find and purchase what i was looking for. Thank you very much.
Excellent service I definitely would recommend two family and friends 2 shop with you guys if you want a good looking truck
My product questions were answered in a very customer friendly, professional manner.
A pleasure doing business with you! I'd ordered the wrong part and you guys were splendid in helping me correct my mistake, get the correct part, and expedite the refund process. Your website and online ordering process is easy to use…but your customer service assistance exceeded all of my expectations. What a pleasure to do business with you! I recommend your company to all of my pals without reservation…you guys are exceptional across the board! Thanks Jay
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.

