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RealTruck

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Florida
1 review
0 helpful votes
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Julie provided excellent online chat customer service, answered all my questions, and completed my transaction. At this time I'm waiting for my order to be fulfilled and sent, but if Julie is an example of this company, then I'm very satisfied to date.

Date of experience: September 9, 2025
Michigan
1 review
0 helpful votes
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We haven't received the product yet
September 20, 2025

We haven't received the product yet. But the customer service was excellent the lady I spoke to was very helpful and even saved us some money with the military discount

Date of experience: September 10, 2025
Kentucky
1 review
0 helpful votes
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Questions were easily answered
September 20, 2025

Questions were easily answered. Employee was knowledgeable about my needs. If the need arises will do business with Real Truck again.

Date of experience: September 8, 2025
Illinois
1 review
0 helpful votes
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Sherri was EXTREMELY helpful in answering my Questions with my order and assisting me on completing my order. The Technical staff was just as helpful on questions I had as well. EVERYONE had a good positive attitude and was more than happy to assist me.
I WOULD RECOMMENED REAL TREE TO ANYONE.
Sincerely,
Joe.
Eugene Or.

Date of experience: September 9, 2025
Maryland
1 review
0 helpful votes
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Very professional and knowledgeable, and pleasant,

Date of experience: September 9, 2025
Idaho
1 review
0 helpful votes
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I have been looking for a while for these replacement parts. So happy to find them. Very quick response and friendly service staff.

Date of experience: September 9, 2025
Virginia
1 review
0 helpful votes
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Dealing with sales person was great, not so sure how I feel about the shipping process, seems to be moving slow, updates are poor.

Date of experience: September 9, 2025
North Carolina
1 review
0 helpful votes
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An efficient process in ordering, the delivery date seems a bit prolonged for delivery inside the continental US.

Date of experience: September 8, 2025
Oklahoma
1 review
0 helpful votes
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The easiest order and installation of anything I have ordered. Everything fit perfectly.

Date of experience: September 8, 2025
Florida
1 review
0 helpful votes
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The purchase process was outstanding, the representative Julie H was very professional and helpful. She deserves a salary raise. I have not received the item yet. Thanks

Date of experience: September 8, 2025
Pennsylvania
1 review
0 helpful votes
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Called customer service to inquire about inter wheel wells for my 2025 F150 and and the person I talked to was very helpful and got me the right ones I needed for my truck.

Date of experience: September 6, 2025
Georgia
1 review
0 helpful votes
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Great video link
September 16, 2025

Great video link - better than written instructions. Fast delivery (bed cover).

Date of experience: September 6, 2025
Wisconsin
1 review
0 helpful votes
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Called to order a bed rack for my pickup truck. The advisor was very knowledgeable and made ordering the item easy. Just waiting for a notification of the ship date so I know when the items will arrive.

Date of experience: September 2, 2025
Louisiana
1 review
0 helpful votes
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I am trying to cancel my order and have not received any feedback or response for over multiple days

Date of experience: September 2, 2025
New York
1 review
0 helpful votes
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I have received the order even yet
September 15, 2025

I have received the order even yet. My rep on the chat was aces. She helped me find what was looking for. These folks are a great company to do business with.

Date of experience: September 5, 2025
Texas
1 review
0 helpful votes
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My first experience, 2008, was for a topper for my truck bed. I just replaced it, after all those years. Durable and good looking.

Date of experience: March 5, 2008
West Virginia
1 review
0 helpful votes
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Worked with a nice sales rep and was able to find and purchase what i was looking for. Thank you very much.

Date of experience: September 4, 2025
North Carolina
1 review
0 helpful votes
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Excellent service I definitely would recommend two family and friends 2 shop with you guys if you want a good looking truck

Date of experience: September 3, 2025
Texas
1 review
0 helpful votes
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My product questions were answered in a very customer friendly, professional manner.

Date of experience: September 3, 2025
Texas
1 review
0 helpful votes
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A pleasure doing business with you!
September 13, 2025

A pleasure doing business with you! I'd ordered the wrong part and you guys were splendid in helping me correct my mistake, get the correct part, and expedite the refund process. Your website and online ordering process is easy to use…but your customer service assistance exceeded all of my expectations. What a pleasure to do business with you! I recommend your company to all of my pals without reservation…you guys are exceptional across the board! Thanks Jay

Date of experience: August 21, 2025