ReadyRefreshReviews 904

This company has the worst, most fraudulent selling practices I've ever seen. They bait you with a low prices and over time, tell you the prices have gone up. I realized this when my parents started paying $12 for each 5 gallon mountain spring water. They were initially paying $8 per bottle. I started searching for more affordable options when I came back to their website. The same water is still listed for $8 per bottle. I called them and asked about the price discrepancy. One person said the price goes up after 3 months. I called again (because I knew I would get a different answer) and I was told the price changes after 6 months. Both representatives at ready fresh told me there is writing on the website that indicates that $8 is an introductory price and that it changes. There is no such writing on the site. I even went through the whole process of signing up and stopped at the last step. There is no indication that the price is going to change. This is a terrible company. They wait for you to set up and account and then send notices that the price is changing. If you are a current customer, get ready to start paying almost double what you initially agreed to.

1- I have given instructions over and over again online and to the reps that delivery should be inside the yard and not at my driveway.
2- I referred a friend who became a customer and tried to validate the $100 referral. It never went thru so she called a rep and spent half an hour and they said it is done. Now when I contacted ReadyRefresh as why it has never been applied to my account, first they asked what name and account number, after giving them they said she has to apply online! I think Refer-A-Friend program is a hoax.

WOW where do I begin? I joined with Ready Refresh on June 6 2020. The first problem I experienced was the water unit that they delivered starting leaking. They did deliver a better one, however I had to pay more money a month for a better one. Second if you don't remember to leave the empty water gallons outside your door you will have the empty water gallons at your house for almost a week before they pick them up. Third this company does not communicate well with the customers. I was expecting a delivery one time. It did not show up. I had to call the company to find out what happen. One hour later they sent me an email stating my delivery will not come until 3 days later. If I would have not called. I would have not known anything. Now today I just called to make sure they're coming tomorrow to pick up my 4 empty containers. There system is down. With all of this headache this company has caused me. I should have free water service for 6 months. They don't have any problems debting your account for payment.

Only giving one start because you have to. If it was up to me I would give them 0 stars... Absolute WORST water company ever! Have been nothing but issues and headaches! Water cooler leaked over brand new hard wood floor causing damage and wanted cooler replaced and still waiting on it. Almost all deliveries are incorrect and some never even show up. Your customer service department pretends to solve the issues by telling you that they will replace something but earliest delivery date is minimum 5 days. And then when the date does arrive, the items never show up! Your company is very unreliable and you make people wait on hold for a MINIMUM of 30 minutes. Don't waste your time with this company!

DO NOT do business with these ignorant people. They deliver too much water too often. We have tried to cancel our orders, over and over. We even had a sign on the door that said we did not need a delivery, and these boneheads left 2 more bottles right beside where the last month's 2 bottles were left. We didn't need either delivery and cancelled them both online and on the phone. I would rather not have water than to work with people that do not listen and possibly cannot read.

They have a program where you refer a friend and get a $50.00 credit. I referred 2 friends both of whom made large purchases so I should have 2 $50.00 credits. I only received one! I have a $50.00 credit that was supposed to be credited to my account for my last delivery and it was not. I have called in twice about this and was assured the 1st time over an hour on hold, that I called that my credit would be forwarded to this latest billing. It was not. I had to call in again on 7/25 and spoke to Kelly on was hold for an hour and she is trying to say she cannot give me credit. I want my credit that I earned through my referral! I referred 2 people both of whom made and paid for deliveries through my referral link that I provided. PLEASE GIVE ME MY CREDIT DUE!

Deliveries missed, guess who still got charged? Several price Increases per year. Cancelled service was told my building key would be returned. They did not return it, said they would come on another date. 3rd phone call - " our policy is to DISPOSE of keys when businesses cancel"... Nice, guess who is left to re-key the building? I wonder if ReadyRefresh will cover the tab. Asked for manager and was put on hold for 20 MINUTES, to get not an email, phone number, or business location. Just the first name. "Steve" smh forever