RainbowReviews 169

I bought a few outfits from here for my daughter. First time wearing a cute "Fierce" set the shirt ripped. I sewed it up and she tried to wear it again and it ripped in another place. She wore a plaid top next with roll up sleeves. She came home with the sleeves down because the button fell off. While sewing on a new button a different button fell off and all the buttons have loose strings. I'm not sure that top will survive a wash. Then she got two unicorn tops they are better but most the glitter came off in the wash and continues to come off. The jeans so far are holding together but the patches are coming loose. Just pass on this place.

It seems the custom service departments hands are always tied and they can't do anything. The app kept loading and acting up so my daughter ended up with the wrong color shoes, they said the order was processing so it couldn't be canceled. So the shoes will be returned and I will not buy anymore because who's paying for the shipping? They know how to rip you off one way or another even if it's an issue with their app. Will not return!

We were in USA doing some shopping and decided to go into Rainbow. The male clerk treated us as though we were thieves. Following us around and making us very uncomfortable and not helpful. What kind of treatment is this when you're trying to shop? We left. Not an enjoyable shopping experience at all. I'm not sure what this clerk was thinking. We were there to shop, NOT steal! I don't think this location will last long! YOU DON'T TREAT CUSTOMERS LIKE THAT!

Rainbow is the type of store that you should shop in person for. Shipping the items is fine, I haven't had any issues there and the quality of the clothes is what you are paying for. However, it seems that the clothes themselves (size being) are all over the place. I ordered the same size I would normally wear and some are too big, some too small, and only 1-2 items were true to size. I don't like the fact that I can't tell you to size up or size down from your normal size because it truly ranges from outfit to outfit. Your best bet is to shop in store and try on the clothes to avoid any hassle of having to return items. I should also mention that if you buy bathing suits, underwear/bras, or a bodysuit the sale is final and they can not be returned (even more reason to just go to the store).

That being said, my overall opinion of rainbow is good when shopping in store but online not so much.

I read a lot of questionable reviews and was skeptical about ordering from this place... so I placed a small$20/30 order to see how it went. Mind you, I literally live in the middle of nowhere and didn't expect to receive my order. But to my delight not only did I receive my order but it was fantastic! I did pay for expedited shipping and it came 2 days later than it should have but to be fair it was memorial day weekend. I will be placing a larger order with rainbow shops this week for work out gear. I'm plus size and people have no idea of the struggles to find cute clothes for us larger ladies, I'm so excited!

My order was lost or delivered to the wrong address. I called rainbow and the first person I spoke to was nice and told me they would need a week to investigate where my package was. Well a week later I hadn't received any update, so I called them again this time the lady that answer was rude by not even letting me ask my question; if they had found my package?, and just told me "I was getting a refund and for future reference if any other package is lost or not delivered they won't be responsible" and just straight up ended the call. That's just rude.

Now, how am I supposed to order from them again, if they can't guarantee that package is properly tracked. I won't be buying from them anymore.

Yes I did request a tracking of my package through FedEx. They also said to give them a week to try to find it. However, no one ever got me an update.

I love this store so much any girl can go there to get clothing and with a good price. One day my mom didnt feel like washing so she had a few cash and took me to rainbow i saw the most cutest high wasted ripped jeans and a orange sure that says my favorite word... what? I know its kinda catchy im telling you and guess what the price was... 43.90 it was really good. You all should go there and if you do please wright a review so everyone will know how good this rainbow store is. LOVE YOU ALL

First of all I will say I love the store and I love the clothes, which is why I'm really disappointed about their policy. I bought a pair of pants that I absolutely loved. I went to wash them for the first time and they ripped, a lot! I took the pants back to the store to see if I could just EXCHANGE them. When the girl asked about the tags I said I forgot it but I will go back and get it if I need to. Her co-worker said once the tag is removed that they can't do anything. She also blamed my washer, but maybe it was poorly made clothing? I'm not sure how many people wear clothes straight from the rack, but I prefer to wash them first. Well, if you go online and look at their RETURN policy it says it must be in its original condition and tags must be attached? Again, all I wanted to do was EXCHANGE them. NOwhere could I find anything that said it had to be in the original condition and tags attached... just to EXCHANGE? Huge disappointment!

I placed an order online on February 15,2019, it is now March 13th and I still don't have my order. Each week that I contact their customer service I al told it's in transit. Finally in frustration I called and spoke with the customer service supervisor (Sharon) and she said essentially the same thing all of the others have said, she would put a trace on the package and if it can't be found, they will issue a refund. How long you ask? ANOTHER 9 DAYS! $154 worth of clothing folks. I will NEVER shop with this store again.

So I'll be quite frankly honest, upon reading previous customer's "horror stories" of spending money on online orders and either getting the order months later or not receiving all articles purchased or damaged, I was incredibly worried about my own purchase.
I just spent a decent amount of money on a lot of clothes, and I feared that I was either going to never receive my order, the articles would be damaged, or pieces would be missing. A few days after placing my order, to my dismay, I receive an email stating that one of my items could not be fulfilled, therefore I would not be charged for it and it would not come. As with anyone, this raised great concern, having read previous customer's experiences, and I feared for the worst.
Alas, a couples days later my tracking number was sent and then some time after that my order arrived. To say the least, I am incredibly happy with my purchase, the clothes are well-made for a great price (got everything clearance price), and the shipping was prompt and well-packaged.
While some customers may have had a less than enjoyable online shopping experience, I myself and very happy with my purchase from Rainbow Shops.

This Brooklyn family run business is a bunch of thieves I shipped back over 15 items worth $350 and they refunded me $88! Now I have to call the bank and dispute the charges to correct their thievery stealing and incompetence
They lost my business and they will miss my 5k in orders a year f. U.
I'll shop 21 and other online shop they are plenty

I called and when you ship back merchandise over 30 days they keep the merchandise and do not give a credit or refund! And will not ship the merchandise back to me!
That's stealing
No way does it state that, they will be out of business

Called senator Klein and complaint to district attorney! In NYC

Let me start by saying that I'm VERY skeptical with buying clothing online. So when I found Rainbow Stores online and their good prices, I thought there was a catch. Turns out, there wasn't.

I ordered 11 pieces of clothing that came to a total of $97 and change. Mostly rompers and tops. The clothing was true to size. The quality was not cheap. And the shipping was free because the order was over a certain price point.

Everything fit PERFECTLY. I have no complaints about the online site, but I can't vouch for the store, because I've never been. But if you're shopping online with Rainbow, you'll probably have no issues.

I HAVE NOT BEEN PAID, CONTACTED, PERSUADED, OR REIMBURSED BY ANY RAINBOW EMPLOYEE OR REPRESENTATIVE TO GIVE A POSITIVE REVIEW. THIS REVIEW IS COMPLETELY UNBIASED AND IS BASED ON MY OWN TRUTHFUL EXPERIENCE SHOPPING WITH RAINBOW ONLINE.

Cashier scanned 8 pair of kids shorts on my receipt and out of those 8 she double scanned 1/8 and put my 8th pair in the bag without scanning it so the one she double scanned I only had one of the particular upc number so instead of scanning the 8th pair she didn't scan she double scanned another pair I had one of so when I went to refund all 8 pair she out in my bag it looks like I only brought back 7/8 when she's the one made the mistake so the manager Sharita at 5751 Main Street north in Jax. FL ******* told me she can't refund the 8th pair because it's not in my bag that her cashier bagged up and handed to me that same day I purchased the shorts which never gotten taken out of my car because when I went back the next day to get my money back for that 8th pair she told me I took a extra pair from their store when I showed her the pair that her cashier double scanned before I left getting my refund that same day... so if I got charged for 8 pair and I showed that store mgr. The pair I got double scanned for why can't I get my refund because she claims I stole a extra pair but the regional mgr not the store has contacted me back yet about the issue which happened a week ago if they feel I really stole from them they would have called the police right!?