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Queenfy Reviews Summary
The company has garnered a mixed reputation, with a notable divide in customer experiences. On the positive side, some customers have praised the aesthetic appeal of the clothing and timely delivery, expressing satisfaction with specific items. However, a significant number of reviews highlight severe issues, including poor product quality, misleading advertisements, and an inflexible return policy that often results in high shipping costs for returns. Additionally, customers frequently report inadequate customer service and difficulties in resolving order discrepancies. Overall, the feedback suggests a need for improved transparency and customer support to enhance the shopping experience.
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Within an hour after placing an order, I canceled the order. Instead of processing a cancellation, I received an email asking why I canceled. The email exchange is below:
*******@queenfy.com: Hi there, Could you please tell us the reason you want cancel this order?
Me: I changed my mind after ordering.
*******@queenfy.com: Hi there, Why? Could you please tell us the reason?
Me: I was concerned about reviews I was seeing after ordering and changed my mind. Could I get a refund on the amount, please?
*******@queenfy.com: Hi there,
That most of the items are of high quality, and hundreds of items are sold every day, there may be a problem with very few items and we've tried out best to avoid the problem.
NO REFUND, NO CANCELLATION. I did receive, three weeks later, a jumpsuit that was made of a weird polyester material that stunk really bad. It also did not fit. I worry that I will never get the money I spent on this.
I've opened a claim with PayPal to hopefully get my money back. Avoid this seller at all costs!
I had to wait over 5 weeks to receive my package and only received 2 of 3 items. The items that came were the wrong size. I will never order from this company again.
IF YOU ACTUALLY EXPECT A PACKAGE AFTER SPENDING HARD EARNED MONEY - DO NOT BUY FROM THESE SCAMMERS.
THEY ARE NOT IN NY- THEY ARE OVERSEAS AND WILL CONTINUALLY LIE TO YOU ABOUT THE STATUS OF YOUR ORDER
**STAY IN YOUR OWN COUNTRY AND SCAM PEOPLE**.
I will NEVER buy from anyone but a USA company again
My Lord. From the very day I ordered I have been emailing them about the tracking number.
I WILL LIKE MY MONEY BACK. IM SO SO SORRY I DIDN'T READ BEFORE PLACING THE ORDER. I BOUGHT A DRESS ON APRIL9TH. NO INFO OF THE PRODUCT A OF YET. TODAY IS 4-23-18
THEY SENT ME AN EMAIL
"HI THERE"? WHERE? WTF/!¡/$@%@%@
DONT BUY QUEENFY PLEASE
I had a good experience with Queenfy. So... try them for yourself and see what you think. Have a great day
I purchased my order on March 17th, and I have not received my shipment and it is currently April 22nd. Please reconsider doing business with the company if you are thinking about ordering from the site. It will be more of a headache for you in the long run.
I'm a plus size curvy chick i received 2 dresses that fit perfect on this body. I'm 5ft 9 small waist. I ordered XL. Pics soon to come. Took about 3 weeks to receive but communication was good. Thanks to Michael
I bought 3 shirts and they are ripped on one side the quality of the fabric its bad I will no buy again and for sure will tell everyone about this company I fee I was robbed horrible decision
Their return policy is not consumer friendly, if you want to pay to return your item that cost more than the item itself this is not the company for you. Just Dont! Shop at your local mall you will find something just as cute and you will help keep your local economy alive! Yes going out, getting fresh air and to walk around the mall is good for you. Queenfy is not friendly to the unsatisfactory customer!
I ordered a cute red jumpsuit and found it to be entirely too small, so I chatted with Queenfly via Facebook and they provided me their return address but said since it would be so expensive for me to send it back, they would send me another jumpsuit for free but a size larger. I thought that was great service and I really appreciate the quick response and prompt resolution to my problem. I will certainly order from this company again!
Just received my order and I have to say that I am very impressed with the quality of the fabric and the fit. I recommend sizing up like they recommend and you will have no problem. Thank you for the fast delivery and Will be ordering again soon.
Just received my order and I am overjoyed! This is a real site for all the doubters. The clothes come and are exactly as pictured. I ordered medium but a bit too big (going to get them tailored) so order a size down if material stretches! Other than that I can't wait to order more! So excited!
I got the wrong clothes.
I ordered a sexy bandeau jumpsuit and it came 3 weeks later as well. I opened the package and to my surprise it was a long red ugly dress! I called no working number. I emailed nothing, I chatted on there website to Elle and she kept repeating questions. Give me the order no? Can you give me pics? Over and over! I did this 5 times! Finally I called my credit card company and they will look into it! I told Elle deal with my credit card company. Then I immediately got an rely! Thank you for your kind words. I looked on ebay and found the exact same outfit I ordinally ordered from CHINA! Then finally I got an answer, to return the red dress and they would refund me half. NO WAY!
The majority of my order was met satisfactorily. Unfortunately one item was incorrect. When I contacted the company, Michael assisted to address the issue promptly.
Received my order in a timely manner. Was absolutely in love with this out for. Great quality! Perfect fit! Will order more colors soon!
Company deserves no stars, but could not post without it!
Phone number listed on website not work? Order has not shipped three weeks after order? No one responds to emails.
SHAM, SHAM, SHAM!
I wear a large but ordered an XL because i know how these companies can be. Well the dress i received can fit my sister that wears a MEDIUM. I would never order from this company again.
We have stated size details on our ad. If buyer still has problem about size, please contact us before purchase. Thank you.
I ordered from this site the package came 3 weeks later. The dress is the half sleeve dress that looks like it would be made out of like a jersey net cotton look. The dress look nothing like the picture, the material was cheap like a material you iron and it gets shiny and if you put it in the washer it would come apart. Then when I tried to return it she stated she wanted to give me a better looking dress. Then she said what about a 10% return and then a coupon. I kindly said no thank. The she said send it back to China for my refund. What in the world? Dont let this company get you.
I saw a blue off the shoulder dress and fell in love with it wore it yesterday to a wedding wow the dress fits so nice. I will order again only thing it take to long to arrived.
From the business
Queenfy is your online destination for modern, irresistible and affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories and outerwear are always on trend and always available at the web’s best prices.
Queenfy is dedicated to delivering high-quality clothing to women that will make you look and feel your best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot of money to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We want to know the reason of cancellation because we want to improve our service. We try our best to fulfill buyers' orders.