Publicrecords.usReviews 270

I didn't know my way around the site and I was confused on how things worked. The agent cleared things up for me and provided assistance immediately to correct it. I am grateful that it was handled in a kind and prompt manner. I was very thankful for the agent.

They did what i need them to do, no asking questions or trying to make me keep it, Ill use them again if i need to.

I did not remember signing up for the service or using it and needed to cancel service. I was dreading it, because of prior experieces with other companies. This process was quick and efficient!

It was quick and easy to relay my issue and get the refund I needed. Rachel was super efficient and quick.

I chatted with a tech named Donna and she handled my issue in 2 minutes. Very nice to have people that get you taken care of so quickly!

This person was right on it with my issue, and was able to solve it immediately. Thanks again

I used and paid the site just for one time not knowing that I will be charged monthly. I used the chat system and Stephanie, agent, was able to help me and did a refund. Stepahie was great and I appreciate her help.

I came to the website and agreed to a one time fee to pull records, but somehow got signed up for monthly access. I was charged on 02/23 then 03/11 again. Thankfully, the second charge was quickly refunded through the chat, but this company's deceptive practices are highly questionable.

I had a repeat payment over time I didn't notice and they reimbursed me all of it. Very straight forward and helpful.

No hassle, no questions and my account was cancelled and credited immediately!

I needed to cancel my membership. Agent was fast and efficient.

I paid $5 for important information which was both useful and correct. However, it was not apparent to me that I would be signed up for a $9.95 monthly fee. I asked to be removed from their service, and Gary of customer support said that he would have the charge cancelled and I would see the refund in 3-5 business days. If this happens, then I will be content.

Saw that publicrecords.us had charged me a number of times and did not know what it was for. Asked to get a refund and cancellation and was PROMPTLY helped.

Was able to close my account easily and even was able to get a refund for the non-planned charge that was sent to me. Thank you!

I was amazed by how the representative acknowledge and understood my issue in no time he was very sharp, fast and understanding! Kudos to Thomas

Using the online chat feature was quick and easy. Thomas assisted me with a professional and courteous demeanor.

I used the Live Chat option for Publicrecords.us and I must say this agent was very helpful and understood my situation. Typically in Live Chats you get either an AI or someone who isn't really focused on you and your situation. This Live Chat Agent was different in a GOOD WAY!

The initial request did not give me the information i was looking for. Then i was charged $5 every other week for 2 months before i noticed it. When i contacted customer support, they were very helpful and refunded me promptly.