PropertyRecord.comReviews 998

I contacted customer service to cancel my subscription. I was unaware that I had signed up for a service that required a monthly fee. Shirley was prompt in addressing my concerns and cancelling my account.

My situation was reviewed and correct by the agent. Amy was understanding and quickly corrected the situation.

I was unaware when I did a property search that I would be charges $9.95 per month. When I discovered this reoccuring charge I contacted the Property Record to request the service be cancelled. Anthony helped me via the chat feature and quickly resolved the issue. Great service much appreciated!

I could not find a phone number to call regarding extra charges. I did not sign up for anything. I only was paying for 1 record search. So I did a live chat with Margaret and she helped me get a refund for the extra charges. So it will be 3 to 5 business days before I get my refund. Margaret handled my request with professionalism and was very cordial. Thank you Margaret!

Used CHAT to ask for account closure and refund of the most recent charge. Samantha understood the request and took care of it quickly. She was great!

I had forgot about this account but Ryan the online customer service was able to close it out and refund my monthly subscriptions. He was efficient and did not try to sell me on anything additional. It was greatly appreciated.

Easy, fast and not expensive to get the info I needed when the county didn't have a good list of all the owners on property search. I needed to verify that I was setting up rent from a legit owner. We are moving from out of state and we wanted to verify the owner was the owner to not have a nasty surprise on arrival or loose 2 months rent to a scammer.

I was able to obtain a report on a property easily and for a very reasonable price. I thought I purchased just the one report, but then saw a charge on my account a few weeks later and when I reached out to customer service, they were extremely helpful and not only helped cancel my subscription but issued a refund without any hesitation. I really appreciate their help and the service they provide.

Answered chat promptly, was able to take care of my issue completely, AND showed me courtesy and kindness. ALSO did not waste my time.

Your service provided the info I needed, but I was surprised to receive monthly charges, as I thought I was ordering only one report. When I contacted customer service, they promptly closed my account and sent a confirmation number. I appreciate the prompt action.

Easy and fast. Didnt understad why I was being charged for a service I did not receive or a membership that I did not commit to. My monies were not reimbursed but I did receive a confirmation number to close my account.

Customer service found my account and remedied the error immediately. I was impressed with the response time and the ease at which I was able to resolve the issue.

Nora was great with assisting me. She was easy to work with and she was also resolution focused! I appreciated her kindness and swift action.

I needed to cancel my membership and was taken care of immediately. I don't like when you try to cancel a membership, that was so easy to set up, and it takes several emails, text, phone calls and 2 drops of blood before the cancel. This was so easy and I was so very impressed with the promptness.

Had an issue and saw there was a chat button. Within 5 minutes everything was taken care of, and I am so grateful to them. Fantastic customer service. Other companies should model this one!

I wanted to cancel my subscription. It was accomplished online via chat in less than a minute!

I sent a chat as I had received a charge on my account that I need researched and also discovered that I had an account open that should not have been. Katherine was very helpful and pleasant to chat with. I pt my account closed and charge reversed. Thank you.

Steve the customer service representative took care of my problem right away. He was respectful and professional