Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Priceline

Priceline

1.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Priceline?
grey stargrey stargrey stargrey stargrey star

Priceline Reviews Summary

The overall reputation of the company reveals significant dissatisfaction among customers, primarily due to issues with booking accuracy, hidden fees, and inadequate customer service. Many reviews highlight frustrations with non-refundable reservations and uncommunicated changes, leading to feelings of being misled. While some customers appreciated the initial pricing, the subsequent hidden costs and lack of support during disputes overshadowed these positives. A recurring sentiment is a lack of accountability from the company, prompting numerous customers to vow never to use the service again. This feedback indicates a critical need for improved transparency and customer support practices.

This summary is generated by AI, based on text from customer reviews

service
710
value
667
shipping
280
returns
440
quality
588

We monitor reviews for authenticity

Brazil
2 reviews
13 helpful votes
Follow Kayleigh M.
Unfollow Kayleigh M.
Share Review
Report Review

Best one
November 21, 2015

Their services are best. Especially hotel service.

Date of experience: November 21, 2015
Australia
3 reviews
17 helpful votes
Follow Oliver H.
Unfollow Oliver H.
Share Review
Report Review

I had really amazing service. These guys care client very much.

Date of experience: November 21, 2015
Ohio
2 reviews
14 helpful votes
Follow Elliot W.
Unfollow Elliot W.
Share Review
Report Review

I am very glad, I used their car rental service. That is very valuable. Everything worked 100%.

Date of experience: November 21, 2015
New York
3 reviews
14 helpful votes
Follow Katie H.
Unfollow Katie H.
Share Review
Report Review

They are amazing
November 20, 2015

I love the deals provided by these guys. I spent a wonderful night at valuable hotel on reasonable price. This is what i desired.

Date of experience: November 20, 2015
Germany
2 reviews
14 helpful votes
Follow Jake M.
Unfollow Jake M.
Share Review
Report Review

Better Choice
November 20, 2015

I am very happy because I have chosen good service at right time.

Date of experience: November 19, 2015
Arizona
3 reviews
14 helpful votes
Follow Bethany D.
Unfollow Bethany D.
Share Review
Report Review

Deserve 5 Stars
November 20, 2015

Recently I booked my reservation. They did my order on priority bases on regular charges. This is what I loved.

Date of experience: November 19, 2015
GB
3 reviews
17 helpful votes
Follow Calvin F.
Unfollow Calvin F.
Share Review
Report Review

I am thankful priceline
November 18, 2015

I have used many other hotel reservation services. They were not good as priceline provided me hotel services. I am happy and thankful too priceline.

Date of experience: November 18, 2015
GB
3 reviews
21 helpful votes
Follow Joseph R.
Unfollow Joseph R.
Share Review
Report Review

Do not have any regret
November 17, 2015

When i was hiring priceline's services, i was worried. But now after using their services, I gave them 5 star because they deserve this.

Date of experience: November 16, 2015
Virginia
3 reviews
19 helpful votes
Follow Thomas A.
Unfollow Thomas A.
Share Review
Report Review

Very professional
November 17, 2015

I am so happy these guys have very professional services. I never got very much professional services like this.

Date of experience: November 16, 2015
New York
1 review
1 helpful vote
Follow Jessica A.
Unfollow Jessica A.
Share Review
Report Review

Cancelling a Reservation
November 14, 2015

This company is the absolute worst. I prepaid for a hotel and had a meeting cancelled and they wouldn't allow me to cancel because I "hadn't spent enough money to warrant a refund", when I asked about cancelling but paying a fee, rescheduling my booking at a later time for a different location, getting the money as credit toward another booking I was told over and over there was nothing that could be done. This is absurd. Other companies, even hotels themselves will allow you to cancel within 24 hours and this was well over 3 weeks in advance. When I asked if I could file a complaint with the company I was told they would "make a note". Needless to say I will not be giving them another dime. Pay more somewhere else- where customer service actually means something!

Date of experience: November 14, 2015
New York
3 reviews
18 helpful votes
Follow Mia N.
Unfollow Mia N.
Share Review
Report Review

Deals are amazing
November 15, 2015

I am big fan of its deals. They offer best deals in town.

Date of experience: November 14, 2015
GB
3 reviews
19 helpful votes
Follow Charlie P.
Unfollow Charlie P.
Share Review
Report Review

I had superb experiencw
November 15, 2015

Very first time I used their services. They are the best. I have no complain.

Date of experience: November 14, 2015
Australia
3 reviews
18 helpful votes
Follow Chelsea L.
Unfollow Chelsea L.
Share Review
Report Review

It was an amazing gift from you guys. I'll definitely come again for more services.

Date of experience: November 13, 2015
GB
3 reviews
19 helpful votes
Follow Spencer H.
Unfollow Spencer H.
Share Review
Report Review

Beyond the expectations
November 13, 2015

When i hired their services i was worry about it. Now i am so happy that their services were beyond the my expectations. Thanks priceline.

Date of experience: November 13, 2015
Virginia
5 reviews
3 helpful votes
Follow Hulusi K.
Unfollow Hulusi K.
Share Review
Report Review

Very helpful site
November 13, 2015

It is very helpful website and can get the best price in the market.

Date of experience: November 12, 2015
Connecticut
2 reviews
17 helpful votes
Follow Corey P.
Unfollow Corey P.
Share Review
Report Review

Their response is really admirable. When i contacted them, they really guide me with correct info

Date of experience: November 12, 2015
Czechia
3 reviews
17 helpful votes
Follow Hayden H.
Unfollow Hayden H.
Share Review
Report Review

Best of the best
November 13, 2015

Priceline is the best, and what is like most, their customer support service is awesome. There is no any comparison with priceline

Date of experience: November 12, 2015
Georgia
1 review
0 helpful votes
Follow Tuson J.
Unfollow Tuson J.
Share Review
Report Review

They are horrible
November 11, 2015

I went to Miami for a family vacation and decided to use wire for the living situation. When I booked the room over the phone The lady informed me that it was a four star room. When I actually arrived to the room it was a dormitory style room which had 12 people in one room which The lady over the phone forgot to mention Not only did she forget to mention that but she also lied about the rating of the room I immediately called Priceline back and was very upset because I was mislead she told me that they would get me a refund and it is going on 3 weeks and I have still not received my refund yet I would not recommend anyone not even a dog to book thru Priceline because they will lie to you just to get you to book with them and they don't take care of there customers AT ALL!

Date of experience: November 10, 2015
Michigan
5 reviews
3 helpful votes
Follow Sam S.
Unfollow Sam S.
Share Review
Report Review

I love Priceline.
November 11, 2015

Thank the good Lord for Priceline. I have been using Priceline since 2009 and I love it. I used it for Hotel, Airfare. Car rental just awesome.

Date of experience: November 10, 2015
Illinois
1 review
0 helpful votes
Follow Bernie T.
Unfollow Bernie T.
Share Review
Report Review

In October 2015 used an Express Deal through Priceline for a 2 1/2 star hotel. This was the highest ratings for hotels for this area. On their website they had 4 hotels with a 2 1/2 star rating(Hampton Inn, Holiday Inn Express, etc.). Well, the hotel we were given was not even listed on their website. When I contacted them was informed the this hotel was part of their "partner" hotels and that I was unable to change or cancel the reservation. In addition was told I should have read the fine print on the offer screen.

So arrived at the hotel. Can only say I have no way of understanding how this hotel could be rated a 2 1/2 star hotel similar to Hampton Inn, Holiday Inn Express, etc. You could see light around the door leading to the room.

Needless to say, I will never use the Priceline Express deals again.

Date of experience: November 9, 2015