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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
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I found Prestigia easy to navigate and it was the best price which stuck out for me on Google's comparison
Very good! Everything went simple and easy to understand. We hope it stays like this in the future
Wonderful and seamless. I had no issues with your booking process. You were also very prompt in confirming and responding.
Their service is really bad. They don't return emails and pick up phones. Is it a fraud website?
Never used befor but it was very quick and easy I have secured a really good deal also so very pleased
Easy to use and happy with the price! Booked a hotel for a weekend stay in Amsterdam and the deal offered was fantastic compared to other websites. Would definitely recommend Prestegia!
I have booked for holidays and the website was good and straightforward.
Easy, fast! Would recommend once I arrive on the day
Very easy and straightforward, good description and details
Good so far, the experience will tell after the trip is completed.
Very good and so helpfully and I will be back again
Great as always
I will recommend to any one I know
Bis jetzt hat alles sehr gut geklappt.
Warte noch auf meinen Vaucher
Answer: I doubt it. I didn't get a refund when I cancelled way before the deadline for free cancellation. I have heard from no one, no one answers the phone. I was on hold for an hour and thirty minutes as " the next one in line" I gave up. Don't waste your time, energy or money on this reservation site.
Answer: Dear Nattacha, Of course, with a refundable rate you get refunded the full amount including the deposit. Best regards Prestigia.com Team

