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business logo of Prestigia

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From the business

Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.


prestigia.com
Founded in 2006
London, CT
How would you rate Prestigia?
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Prestigia Reviews Summary

The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.

This summary is generated by AI, based on text from customer reviews

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18,459 reviews

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Texas
1 review
0 helpful votes
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Overall good
July 8, 2022

Overall good. But the website didn't show all the possible hidden fees which is concerning.

Date of experience: July 7, 2022
Texas
1 review
0 helpful votes
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Easy booking
July 8, 2022

Easy booking. This is the first time I have ever used Prestige.

Date of experience: July 7, 2022
Australia
1 review
0 helpful votes
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First time user experience
August 6, 2022

First time user experience. Pretty straightforward.

Date of experience: July 7, 2022
Canada
1 review
0 helpful votes
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...
July 7, 2022

...

Date of experience: July 7, 2022
AE
1 review
0 helpful votes
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Offer is so bad that from your side charging and hotel also charge so is total price almost is same to realle price from hotel
And so slow sending reservation my booking to hotel
My bad experience to booking from your web site
other website withe my experience is moor better than yours offers

Date of experience: July 7, 2022

So fast for booking good offer
July 4, 2022
Previous review

So fast for booking good offer

Date of experience: July 4, 2022
Connecticut
1 review
0 helpful votes
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Great experience
July 7, 2022

Great experience. Very easy to book and a fantastic price!

Date of experience: July 7, 2022
New Mexico
1 review
0 helpful votes
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Awesome deal
July 7, 2022

Awesome deal. I highly recommend. Website easy to use

Date of experience: July 7, 2022
Florida
1 review
0 helpful votes
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The process was easy and quick!
July 7, 2022

The process was easy and quick! The best option for our needs, will definitely use again and recommend to others.

Date of experience: July 7, 2022
Brazil
1 review
0 helpful votes
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Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok

Date of experience: July 7, 2022
AE
1 review
0 helpful votes
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Nice service with excellent options. Very easy and user friendly

Date of experience: July 7, 2022
Denmark
1 review
0 helpful votes
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The site was very easy to understand and book a room

Date of experience: July 7, 2022
Texas
1 review
0 helpful votes
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Easy booking
July 7, 2022

Easy booking.
I will wait and corroborate the amenities advertised in this site.

Date of experience: July 7, 2022
Canada
1 review
0 helpful votes
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Best prices
July 7, 2022

Best prices. Still waiting on an email response on a booking inquiry.

Date of experience: July 7, 2022
GB
1 review
0 helpful votes
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Booking was very easy
July 7, 2022

Booking was very easy. Just a few clicks and it was done. Confirmation and receipt were send to me instantly

Date of experience: July 6, 2022
Indiana
1 review
0 helpful votes
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I wish the site would include all taxes and fees in the price.

Date of experience: July 6, 2022
Mississippi
1 review
0 helpful votes
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It was easy to book on this site. The pictures look awesome and we look forward to staying here.

Date of experience: July 6, 2022
GB
1 review
0 helpful votes
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Was good cheers orange hot frog crisp doctor platypus gradient sentimental

Date of experience: July 6, 2022
GB
1 review
0 helpful votes
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Booking Procedure went ok
July 6, 2022

Booking Procedure went ok. Straight forward and simple to use.

Date of experience: July 6, 2022
California
1 review
0 helpful votes
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It did not show me the final money that I had to pay

Date of experience: July 6, 2022
Australia
1 review
0 helpful votes
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Yes easy to use, but could be easier to access room photo's

Date of experience: July 6, 2022