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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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Easy Scheduling and cost savings made this the perfect platform to schedule my upcoming vacation!
DESDE EL INICIO DE LA CONSULTA DE BUSQUEDA DE PAQUETES DE VIAJE, EL SERVICIO FUE BUENO, CLARO Y SIN OCULTAR INFORMACIONBUEN SERVICIO
It was not hard to understand, I enjoyed my experience with Prestigia. Thanks..
I had to cancel a trip that was booked with Prestigia. I cancelled well within the window and received an email from Prestigia stating I would get a full refund within 7-10 business days. When the 10 days passed by, I called and was told they were working on it. I emailed and was given an auto generated response. Now I can't even get someone to pick up the phone when I call. Absolutely terrible.
Received my confirmation right away. Great low rates. OTA kept in touch to make sure booking experience was seamless.
Are we guaranteed the booking on our requested dates. We called accommodation and they do not have a record of the booking we have paid for.
The room was 25% less than through other agents. Booking was smooth and easy.
I have used this site before few times. This time it was quick and went well. I am extremely happy with the service. I got my mail confirmation with my all the details. Thanks
I had to cancel my hotel, and Prestigia made it an easy process. Greatly appreciated.
I was choked when saw my 7,45€ credit card comission. I did not know I was paying in a currency other than euro! Next time show that to me! If not, I Will not buy from you again and I will tell my friends what happened with me!
Everything was easy thanks for everything and lm use next time for sure
OTTIMA ESPERIENZA FACILITA NELLA PRENOTAZIONE E BUONI DETTAGLI
Careful when you use this company they hide behind their customer service. It's in some foreign country that will not help you when you need help their website created an error for me and double charge me and they refuse to give me my money back. They just said there's nothing they can do horrible company. I don't use them if I ever can stay away.
Very nice and fast reservation. I hope everything is going to be nice and smooth when we arrive in Las Vegas.Thank you
Good experience can't wait to see the fireworks. President Trump
We reserved one night at Trump International Hotel. The Hotel exceeded any and all of our expectations. Fabulous, Clean, wonderful dining experience, room was magnificent. Staff was well above average in service and efficiency.
I tried to book the rooms 6-7 times. Not sure what the delay was. It finally received my third credit card.
The booking was easy. The Prise-Performance relationship is very good
Thanks so much! Very easy to use the website and navigate to find what I was after.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members