PrestigiaReviews 2,949

Easy. Good price. Not so clear about what it all included like resort fees.

So far so good, good response time to my questions

Very good fast experience. We got the best deal with one of the luxurious hotels/casinos

This is going to be lengthy. I booked with Prestigia and read the reviews AFTER I did, making me regret my decision. Tried calling Prestigia to cancel, but couldn't reach anyone after being on hold for an extended amount of time. Another red flag. So I decided to stick it out— my trip to Vegas wasn't until January of 2022 and the cancelation policy said I would be fully refunded up until a few days before. Then I found an Airbnb a couple of weeks later that I had already stayed in, and wanted to book that instead. Again, shaky to cancel with Prestigia because reading other reviews made it sound like the refund may or may not happen, so I didn't book the Airbnb right away. I will say the Prestigia website is AWFUL. Makes you feel like it's a scam because you can't get anywhere trying to "log in" to your account, sometimes the page is in a different language even after you try to correct it, etc. So rather than doing the cancelation myself, I decided to reach out to the email support—complete game changer. I spoke with a lady named Anna and told her my concerns about getting my money back based on past reviews. She reassured me the money would be refunded, but due to covid and high cancelation volumes, it was going to take about a month. I had her confirm the card I used to book the hotel stay, and told her I would be patient and contact her in a month if I hadn't gotten a refund. A few days shy of a month, SHE contacted me and let me know the refund had been processed and would show up on my statement in 3-4 business days. I don't know of many customer service sites where the employee reaches out to you again, especially after their side of an issue has been resolved! I figured I would've had to explain my situation to another rep or deal with a bot to get the ball rolling on a refund again. Nope. Today I looked at my credit card and the money was refunded. My advice—use the email customer service option for all of your concerns. I would recommend this company solely based on that. I can't vouch for the actual hotel stay, obviously, but their problem solving and refund policy seems stable. Just have to have some patience. Also Prestigia if you're reading this, Anna Silkana deserves a raise. Thank you.

Bon séjour, rapide pour réserver et un prix intéressant