PetFlowReviews 128

By far, the worst experience I have ever had. Do not order from them. My order has apparently fallen through the cracks. I placed my order on 7/15. I'm still waiting. I tried to cancel the order on 7/21 but they told me it was too late, it was already shipping. It is now 7/30 and I still haven't received anything. Their explanation is poor and no one can tell me what happened. They should shut down. I should have read the other bad reviews before I ever placed an order. Spare yourself the frustration and order somewhere else. Chewy.com is a great alternative. When I ordered from them, I received my order the next day! Again... DO NOT ORDER from them.

Ordered prescription pet food for dog receiving oncology treatment. Shipment was to be the same day. My account profile said shipment had been made. SIX days later I receive an email stating PetFlow is experiencing problems having the vet approve the prescription. Vet -- part of a national chain of veterinarians -- said they were never contacted. Other online pet supply company contacted the same day as PetFlow said they had not received authorization was able to ship the next day to me.

I placed an order for my dogs food about 5 days before she was going to run out. After almost two weeks without food, I checked the status of the order only to find out that they didn't have it in stock, but they never notified me either.
On top of all their BS, they still charged my card and let my dog almost starve (Thank goodness for CHEWY.COM). Now I have to fight the charges for something I never received. This isn't like clothes shopping online, this is a living creature, have a little respect and notify customers of order cancellations before it's too late.

I submitted an order with a coupon code, received a confirmation email stating my order would be fulfilled from their warehouse and my credit card was charged for the order. I never heard from them again until, two weeks later, I got one of their many spam email advertisements in my inbox and remembered my order. I logged into their site where there was no record of my order. I searched and found my email receipt and inquired about my order only to have them tell me they cancelled it because the coupon code had reached its limit. They then offered to fulfill the order without the coupon code substituting one of much less value. At minimum they are a poorly operated site, at worst they are scammers. Best to just go with known legitimate sites and avoid these people like the plague.