PetFlowReviews 128

My cat needs a special prescription kidney food diet. Pet flow had a better discount than most sites I saw, and I signed up in October for auto ship every three weeks and got the shipment when expected the first time. However, the November shipment didn't show up at all so I emailed them in the end of November and told them I hadn't received it. I was emailed back and said there was a mix up and they would ship it immediately as well as fix the issue. I then received her November order December 17th and haven't received another order since and it's now March 1st. My cat has a kidney disorder and cannot skip her food.
I do NOT recommend Pet Flow. Especially if the food you need is essential to your pet's health.

Three months in a row they didn't have my dogs pet food available, so they shipped (and charged me for) me treats instead of food and did not tell me they didn't have the food available. Each time I called to complain they apologized and said that they would apply a credit to my account. Three times. And no credit ever appeared any of those times. I've been a customer for 12 years. No more.

10 days after putting the order for Rx food for a very sick kitten, 4 calls to customer service, had no choice but cancel the order and food at more reliable sites

I switched from another auto ship company mainly because of PetFlow's charity work.
Now I've been waiting a week for my food to arrive; not really their fault, but they are refusing to respond to my emails asking for a refund...

Very shady. My cat was on a limited ingredient that was out of stock everywhere. Petflow claimed to have the order in stock which eventually proved to be untrue. I complained to the manufacturer. Low and behold, years later, they leak my email and password to the Dark Web. Stick with Chewy.

Despite not utilizing the authorship feature, Petflow consistently double shipped my orders for dog food. Once I got to the point of having 45 lbs of food for my 20 lb dog, I decided that enough was enough. Their phone support staff is very friendly but clueless as the numerous calls I have did no good. Their response; You are on Auto-Ship... Too many other options out there to purchase dog food on line.

Screwed my frenchy bulldog out of his veterinarian ordered prescription diet. They LIE and never even contacted the vet! Below is poor quality dogfood that I waited all day to be picked up for a refund. THEY LIED.Fed ex pic up never arrived and they refuse to refund rancid dogfood.My poor dog has to now wait over one week for the arrival of his canine caviar that is being shipped from 3k miles away! They don't tell you about delayed shipments until AFTER they charge your credit card. This is very poor customer service with all of these employees working straight out of their living rooms. ZERO!

After placing my order of over $200.00 and processing my payment with the $50.00 coupon that was advertised on their website, I noticed two charges on my Pay Pal. They had split the order and not applied the $50.00. This company is horrible and if happened to my order, I am more than certain that is happening to others. Check what they charged you, they call it an error. Certainly, an error in their favor. Staying with Chewy, they are great. Petflow will never compare.

Definitely use Chewy instead. A much better company with better prices and much better customer service

We ordered food, a kennel, and a bed for the new poodle puppy we were picking up on Monday 7/5. Got an order confirmation and email with FedEx tracking for delivery on Monday. So we headed off to get our new girl expecting her supplies to be at home when we returned. NOTHING was delivered. On Tuesday afternoon we received her kennel and an email saying her bed was out of stock. We had already set up an old kennel we had with some bed pillows and it worked fine so didn't really need the new one. Still no food?! Petflow said FedEx must still have the box and it should be here Wednesday. Nope, today is Thursday... FedEx does not have the food so I guess it was never shipped. We cancelled the food order, still waiting for the bed, and no longer really need the kennel (but they charge fees for returns so guess we are keeping it. TOTAL WASTE of time with the Petflow run around. Will stick with CHEWY - they have been great for 10 years, but don't carry new pup's food.

UPDATE: Received tracking info for replacement order of food at no cost so have changed review to 3 stars. Now waiting to see if it arrives.

This company came to my rescue when all the other big retailers ran out of my 2 dogs food. They were the only ones who had it in stock and I received it within 2 days to nj from Las Vegas! Pretty impressive! They were also cheaper then petsmart and petco... I would definitely rate them 5 out of 5! Will be ordering again for sure!

I had cat food on an auto-ship schedule. The day my order was scheduled to ship, I checked and the order was listed as back ordered. I called their customer service to determine how long the delay might be, an was told it might be several weeks. I received no notification in advance of possible delays. Are my cats supposed to forage in the house for their own food source?

On 4/06/ I called petflow to make an order of dog food. Representative took the order and said it will be shiped tomorrow. With petflow, it might take a week to get the order delivered. Today is 4/15 and I still haven't received my order. I called them and find out that rep didn't even bothere to put the order in the system. They found info that I called that day, and made the order, but rep just ignore it! I have only one can of food left, and my local stores doesn't sell this brand! My dog has very sensitive stomach, (she can not hold food well) and she can handle only this brand. More likely it will take another week while I get the food. I asked to talk to the manager to speed up the shipment, but manager is not available in this company! What is the joke! This is not my first issue with pet flow, but definitely the last one! I am switching to chew! (Still don't know what to feed my dog for next seven days. It took us so long time to improve her digestion, and now it will be screwed again!)

Don't bother ordering from this company. You're better off going through Pet Smart, Chewy or Petco and paying a little bit more. Their shipping takes a while, and their customer service is sub-par.

Placed my order waited for vet verification to find out there's no food. I think this place wants your pets information for nothing. Very scratchy to think they got my information plus my pets knowing they had no food for my order. Makes me wonder why a company does that. They go threw third party places to get what's being sent out as well. Pet flow is a joke if you want your order and right then go elsewhere. Definitely won't ever make this mistake again. Worst place ever!

I usually shop at Chewy.com, but they were backordered on the veterinary formula cat food that I need, and Petflow.com showed it available, so I decided to order it from them. I placed the order on 2/25. When after a few days I had not even received an order confirmation email, I called them. They needed authorization from my Vet, which is understandable. My new Vet does not give this over the phone or fax, so my husband picked up a written authorization from them, scanned it, and we emailed it to Petflow. I called later that day to make sure they had received it and applied it to my account, and was told that they had. I then had to call every day to check on the status of the order, and was finally told it had gone to "prescription fulfillment". I finally received an order confirmation on 3/5 which stated it would be shipped on 3/8. Not trusting them, I called at end of day on 3/8 to confirm that it had shipped and was told they were waiting on authorization from my Vet. I cancelled the order, and am now waiting for them to refund my money to my credit card (yes, they will charge you immediately - before the order is even approved for shipment). The good news is that they $#*!ed me around long enough that Chewy now has it in stock and I was able to order from them - and it shipped the same day. Don't EVER use this horrible company! By the way, during all this delay I was forced to feed my cat an alternate food that I knew would make her sick - as she is only able to tolerate the veterinary formula that I ordered, but it was either that or starve her.

I have ordered from several other well known shippers of pet supplies. This one OUT PERFORMS ALL OTHERS! Great unbeatable prices, even on premium foods. I called customer service today to cancel my auto delivery, due to unfamiliar times and money due to COVID-19, they were happy to suspend my service for a considerable amount of time so I didn't have to cancel. The food I feed my baby Mathew (Maine Coone Cat) 12yo is normally $38 or better regular price and I get it here at $26 or less. Much better per case here.

The guy helping me at customer service was very friendly and seemed caring and concerned about my problems and understanding my needs. Thank you!

After not receiving reliable updates on my shipment, I called customer service and was verbatim told by their representative that the package will "get there when it gets there." After asking for a manager, which they supposedly didn't not have on site, I was told that their service is simply not reliable during the holiday season. Truly abhorrent customer service. The representative seemed jaded as though this was the 100th conversation that he had on the same issue. It was my first time using this service and it will certainly be my last. I am still awaiting my package.