PetCareRxReviews 650

This business gives discounts had 30% off. Said sitewide. But some products are exempt. They said we say that, guess where word for word what they said. At the very bottom of the page in small print. Deceptive practices will have you join membership, say its free then charge you. Or renew without telling you. Check their BBB Complaints there are a ton. Do not use this company!

The process is very inconvenient for busy people. When I place an online order, it is for convenience, but after I placed my order with them, I had 3 phone messages and 2 emails asking me to call back. The first time I called back, I had to confirm my address which seems strange. I never had to call the company I place an online order with to confirm my address. Imagine Amazon had to call every customer for every order placed... After that call, I had two more phone messages asking to call back. This time, it was to confirm the weight and age of my cat. I did enter her age on the online form, and selected "I don't know" for her weight. Did they think the information changed within 12 hours? This process doesn't want me to order with them again.

Unfortunately, my veterinarian, no longer supports online pet pharmacies. As an alternative, I have been informed that I can mail in prescriptions. Peggie Barron-Pauldo from the Lynbrook NY location provided me great instructions on what to provide on a note and that I can go ahead, place an order, and the PetcareRX pharmacy will take care of the process as soon as they receive the prescriptions.

Thank you Peggy and team! PetCareRX has been so helpful and saving me money over the years!

My experience with PetCareRx has been wonderful. All the Customer Service personnel are delightful and very proficient. Thank you for all your help today, as in the past!

My dog has lots of health issues and take multiple meds daily. PetcareRX always comes through. I spoke with Peggy today and she is always a pleasure to talk to.

The lady I spoke to was super friendly and helpful. I have a little bit of a tricky situation going on and she handled it for me without any hesitation all while she was friendly, polite and happy. I can't recommend PetCareRx enough to my friends and family. I do not use anybody else even if I would pay less somewhere else. I'm one happy customer

Peggy followed up via phone and email within the span of a day to resolve prescription approval issues between my vet and PetCareRx. Thank you, Peggy!

I tried to order pain meds for my older dog as in the time frame of 30 minutes I was given 4 very different prices. When I questioned them I was told that I should have taken a snapshots to prove it. After it was implied I lie I was offered the higher price item at their higher price but they could not sell me the other prescription because it was not allowed over the state line. I have never been told I had to prove I was telling the truth. I am appalled by their business ethics. I was a customer for many years but am no longer.

My prescription needed renewal, during this time I had to let go of my male dog due to cancer. I called the company and they switched the quantity down to one dog and shipped it. All was fine until the charged me to double and shipped enough for two dogs. I had to explain that l had to put my dog down to 4 or 5 people, which was unpleasant to say the least.

The first person failed to update the quantity on auto ship.

The second person was just lazy and did not check to see if it had shipped and kept asking me was l sure they only sent me 60 instead of 120 pills. I offered to send a picture of the bottle but was declined.

The third person blamed it on the auto shipping and by then I just said cancel it. Over this span is had talked to 3 people before I was sent to another to close my account.

I again had to explain what happened and how I had to put down my little buddy. I told her to just cancel and stop taking my money and the pets plus or whatever needs to stop - it didn't even have a discount.

Chewy, which we bought treats from, sent flowers to us for our loss. You can bet I am going there, you should too.

I've been a very loyal customer of PCRX for 6 years, and purchase much of my prescription food and all of my medicines here.
Today I cancelled my account when, after four phone calls and almost an hour on the phone with them throughout the week (mostly due to them "forgetting" to return my calls as promised), a manager informed me that I'd gone into my account, and changed my auto ship address a few hours before the shipment was mailed. He said I'd redirected my order to my old address, which is 2,000 miles away from where we currently live…we have a tenant there now.
I attempted to explain over and over that my account had been hacked. I asked them to show evidence of the IP address used to make the changes—they claimed (verbatim) "we know it was you who made the changes." Would not provide proof. Would not refund the cost of the prescription food. Would not send me a return shipping label.
My favorite part was when a "supervisor" named Jessica said, "Oh, well if someone lives there, just have them mail it back to you, it's not a big deal." Apparently she doesn't know how much it costs to mail a 10 pound box when you don't have a national account with USPS. And apparently it's totally fine for me to *harrass* and bother my tenant with this idiocy.
I informed Jessica that the attitude I was encountering, and the insistence that I was lying, was extremely upsetting and if she wasn't going to do anything to help, I'd be cancelling my account. It's probably obvious at this point that she just kept repeating herself and so I went in and removed all forms of payment from my account, removed the shipping address, removed all auto shipments, removed all pet profiles, and will now be using my vet's online service.
To clarify, all of this was over a $45 order. They lost a very loyal customer who spends thousands every year (I have four dogs) because it was more important to them to…I don't know, be stubborn? Try to shame me? Whatever. It didn't work. And now I'm done with them.

They signed me up for PetPlus ($139.00) a YEAR without notification or consent. I did not sign up for this service. They are incredibly intrusive and call you / send mail pressuring you to pay for their subscription service.

I innocently subscribed to PetCareRX to buy my 3 old rescue dogs' heartworm meds and my blind cat's eye antibiotic. After one year I thought I had FRAUD on my credit card when I was charged $439.95, so I closed it.
Then I got an email that my cat's repeating Rx was cancelled. When I called to ask why, I was told that the reason was that I had refused to pay the $439.95 "ANNUAL FEE"! When I expressed shock at this amount, the rep explained that my 1st years membership was a "Reduced fee" and that my 4 pets amounted to this "regular' annual fee! I told her that I believed this was a DECEITFUL practice, and I felt that a reputable company would not have to use such a TACTIC!

I spoke with Pamela regarding a couple issues. I had originally registered with an email address that is no longer valid. I also was ordering 2 boxes of Tri-heart which needs authorization from a vet, one box for each of 2 dogs. She processed my order and changed my email address very quickly, efficiently, and professionally. I have used this company for years without a single problem.

I have been ordering from PetcareRX for a year and am very impressed by the helpfulness of the Customer Service team and the good prices of the products. If there is any question or issue, the Customer Service team express concern and eagerness to resolve any situation in a positive way.

Price seems ok but more than a week later the meds are nowhere to be found?
We
Have no meds unacceptable!

Tanya Williams was the lady who had taken my call, so glad she did, I could not have chosen a more friendly professional "nonrobot " to speak with. Wish I had a review last year, thats why I just picked up box and ordered again this year I remember it was no hassel at all, same this time! In this time we are in I love hearing a human non call center sleepy person who could care less,. Very refreshing... Thank you all keep up the leadership! Have a wonderful day!

They go way beyond the usual "everything on sale" click bait, by calling EVERY time causing concern stating "we have questions about your order", when it is just to solicit for their subscription service. EVERY time they threaten to cancel the order because they havent heard from our vet for approval (inside 24 hrs of order). Additionally, this time, they actually said my VET said they couldnt approve without my increasing my order to include smaller weight size pills because my dogs were over weight limit of pill (I cut in half the larger weight pill). My vet made no such statement. That was last straw for me. The little I saved isnt worth the irritation.

PetCareRX does not stand behind mission statement. "We understand that pets are family and we prioritize your pet's safety and well being"

Barkworthies Elk antlers did not come individually packaged as shown on PetCareRX website. The antlers I received were thrown in a box and were different than what I ordered. Quality control and customer care is horrible. Requested a FULL refund and was declined. Will not order from PetCareRX in the future.