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Perpay is a certified B Corp, which means that we are a part of the global movement for an inclusive, equitable, and regenerative economic system. B Corps are dedicated to using business as a force for good and meet high verified standards of social and environmental performance, transparency, and accountability to all of their stakeholders. Learn more at https://www.bcorporation.net/en-us/find-a-b-corp/company/perpay-inc/.
Perpay Reviews Summary
Perpay has a rating of 4.6 stars from 2,511 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay most frequently mention customer service, direct deposit and credit score. Perpay ranks 8th among Discount Shopping sites.
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I absolutely love prepay. There are lots of amazing products to choose from, shipping is fast and payments are easy to manage being that it comes from payroll. Prepay even improved my credit the app is great. I would recommend adding more "children" items like coats or other wearable items
Thank you for handling the shipping issue! You all are awesome!
My oder has been delivered to the wrong address this the second time its my grandkids presents
This is an awful company
Thank you for sharing your feedback Kevin. We’re sorry to hear that your experience with Perpay did not meet expectations. Our team is dedicated to providing excellent service and would love the opportunity to address your concerns. Please contact us directly at [email protected] and reference ticket RPM9Q8Z4B56T so we can assist you further.
Best experience! Shipping came ridiculously fast! Very easy to use I would recommend in a heartbeat! Customer service is the best!
Wow what Great customer service give this representative a promotion
It's been days and I can place an order or apply for the credit card because you can not call and talk to a person for a quick fix everything has to be done online and it's taking way too long just to fix something probably simple. About to just delete the app and spend my money elsewhere if it's not fixed.
We’re sorry to hear about the trouble you’ve had with completing your order or application. We aim to make the Perpay experience as seamless as possible, and we apologize for any inconvenience this has caused. To ensure we address your concerns quickly, we’ve set up ticket number RPM9-8KJ432X210 for you. Feel free to reach out at [email protected] with this number, and our team will prioritize getting everything sorted for you!
I had ordered a pink hoverboard for my daughter for Christmas and it ran out while waiting for my deposit through my direct deposit. Customer Service immediately contacted me and told me and ask me to order a different one to replace it and thank God there was at least a gray one and they immediately pushed my order through and I'm very thankful!
I have been with prepay since 2018. They have worked with me so much and really care. I lost my job a few years back and they worked with me to ensure I was able to keep my account and avoid late fees. They respond quickly to emails and ensure a great customer service experience.
Great communication and response time was also wonderful.
I love I don't have to worry about making my payment on time. It's nice to buy and then it comes out automatically.
They give you a credit limit in which you cant even use up to the limit they give you. I got approved for1200 and of the 1200 i was only allowed to use 250. Even after a few payments were made on what i ordered it still wouldnt sllow me to order anything else. Why tell me my limit is 1200 when its not. It eas really only 250. Had i known i could only use 250 only of the 1200 i would have nvr ordered anything at all. I got a Nike hoodie abd try to get the matching jogger pants but was only able to get the hoodie smh… so much for matching set i wanted!
Thank you for sharing your feedback with us. We understand your frustration, and we want to ensure your experience with Perpay is as smooth as possible. While your credit limit reflects your total potential spending power, your available balance may start at a smaller amount, increasing as payments are made successfully.
If you’d like to discuss your account in more detail or if you have additional questions, please don’t hesitate to reach out to our team at [email protected]. We’d love to help!
I wasn't getting any tracking information,so I reached out to customer support and they were very prompt with getting back to me. I now have all the information I requested thank you so much to customer support for your outstanding support.
Wonderful selection of things to purchase from everyday need to big purchases! Payments come directly from your direct deposit so it's a win win! I couldn't be happier with the customer service team and how quickly they are able to help! 100% recommend!
I had awesome customer service experience from the customer service agent named Tanner. They helped me out so much and had great customer service skills.
I had an unusual issue with my Perpay marketplace not allowing me to do active shipping. I tried reaching out and creating a ticket. Will picked up my ticket and did nothing but piss me off and not listen to anything I was saying. He definitely shouldn't be in customer service, especially not resolving the ticket and leaving me on read only to leave for the day and leave me beyond frustrated. However Francis picked up my ticket, understood what I was saying and came to a resolution to help me and resolve the issue completely. I was days away from just closing this account out because of how pissed I was. So thank you Francis for being the prime example of how customer service should go and helping me find a resolution.
Since I first made a purchase with you guys It changed my life in a good my. Ive become way more responsible and you all helped me build my credit up a little bit so. My experience with PerPay EXCELLENT
Just needed to change some personal info and the person that helped me took care of everything I needed.
Awesome customer service. Perpay has been a no hassle way to shop and makes it possible to get the high end products you want with the option to pay over a period of time that allows you to make it possible without having to pay the whole price up front. Also helps to build your credit score while doing so.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention Josette. We sincerely apologize for the inconvenience and the frustration this has caused. This isn’t the experience we strive to provide, and we’d like to resolve this as quickly as possible. Please contact our team at [email protected] with the ticket number RPM9A4T2PL7X so we can investigate and ensure this issue is addressed.