On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Perpay is a certified B Corp, which means that we are a part of the global movement for an inclusive, equitable, and regenerative economic system. B Corps are dedicated to using business as a force for good and meet high verified standards of social and environmental performance, transparency, and accountability to all of their stakeholders. Learn more at https://www.bcorporation.net/en-us/find-a-b-corp/company/perpay-inc/.
Perpay Reviews Summary
Perpay has a rating of 4.6 stars from 2,511 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay most frequently mention customer service, direct deposit and credit score. Perpay ranks 8th among Discount Shopping sites.
We monitor reviews for authenticity
Perpay is a great app to get merchandise. I love the active shipping and how the app works and doesn't have any problems. Navigating through the app is very easy and not difficult.
I had an issue with the overpayment and ROB the customer service representatives fixed all my issues
Thanks Perpay.
I keep getting feedback but nothing is being done about replacing my order with another pair ofwonen nike joggers. I emailed the order number last week. Please credit my refund to my marketplace acct so that I can order something else. Thanks.
Product delivery quick, contacting customer service with an issue is not hard and responses are in a timely manner.
Per pay has exceeded my expectations! They are quick when it comes to shipping my items! Credit goes higher as well! Love that I came across this app!
I have been with Perpay a little over a year and the products are severely overpriced. Every item is already priced higher than the store. Most of the items are discontinued from retailers and have clearance prices online but are almost double on Perpay. They also charge extreme shipping fees. You will be charged around $20 for EVERY item. I ordered 4 items totaling $500 and was charged $70. You have no shipping options. High ticket items are sometimes $500-$1000 more than the retail prices. Be sure to compare the prices online before you buy.
I've had an amazing experience throughout every purchase and even working with customer service! I could not be anymore pleased than I already am!
Love using the app to order and have a credit card but it can be frustrating sometimes. I thought that once I updated my new order it will get here before Christmas but I was wrong. Other than that great way to order with
I have been a PerPay customer for a few years. After explaining the defect with an item I bought from them, they quickly agreed to replace the item. I will continue to utilize PerPay as my provider for high ticket products I could not otherwise afford at this point in time.
So I just ran across this site\app let me tell you this is awesome for someone like my self that lives paycheck to paycheck and enjoys big ticket items that I can't afford to go to the store and drop a 1000$ at one time this is a very good business and it gives me the freedom
To have the nicer things and the opportunity to build my credit as well. You get 5 stars from me will be a long time customer for sure. Thank you for providing such a wonderful service/ opportunity
I love the flexibility of shopping with perpay. The only negative have is the shipping costs seem extremely high. Other than that I love it!
No I have not enjoyed my service with Perpay. I have tried for days to get in contact with customer service about my order. Yes I made a mistake and put my email in wrong. All I get is I can't give you any information. I want my items shipped or a refund. I am beginning to think Perpay is a scam.
Hi Joshua, thanks for your feedback. We’re sorry to hear about your experience and any frustration caused by the delay in resolving your issue.
Please reach out to us at [email protected] so we can verify your account details and get this resolved for you as quickly as possible. We appreciate your patience and look forward to making this right!
My products arrived within a week of making my first payment!
Needed to update some information dealing with my job payday!
I have been a customer at prepay for going on 3 years now. Because of this company I was able to give my children the gifts that I wanted to give them but couldn't afford to pay all at once and for that I like to thank them.
I had a first experience with perpay where my payroll accidentally deposited the wrong amount of funds into my perpay account. The amount was a lot more than what I expected to deposit. The perpay team notified me immediately that they received more than I set up for them to receive. They worked fast to resolve the issue and they returned my over payment to my bank account immediately! They were honest and quick to respond to me and they. Notified me even before I was aware this happened. They were so fast and efficient and honest! I will definitely recommend them to everyone and I will definitely continue to do business with them in the future!
I had a hiccup with my order where my employer sent my entire paycheck instead of the requested amount and within moments of the over pay hitting Perpay service team was calling and emailing to correct the overpayment. They have been extremely helpful in correcting this error as quickly as possible
Placed order for tires, crook pot, and remote control kids cars still have not received crook pot I don't know if I am being charged for those tires that were canceled agent did help me order more but fedex put them on the side walk with no name or covering and I never received I have questions thy need to be answered and sending message is becoming overwhelming
Thank you for sharing your experience with us Sharon. We’re sorry to hear about the issues with your order and the delivery.
We’d like to assist you directly and resolve this for you as quickly as possible. Please email us at [email protected] with your ticket number RPM9-TY6D34P82XQ, and we’ll be happy to address all your questions and ensure everything is taken care of.
Thank you for your patience as we work to make this right!
I spoke with the help and you guys were speedy with n resolving my issue. I feel your app should be more self- savvy however you are fast and efficient.
They were very considerate and fast with resolving my issue.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Discount Shopping Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to share your thoughts. At Perpay, we aim to balance convenience, flexibility, and value. While some prices may differ from standard retail due to our unique payment model, we’re committed to continually enhancing our offerings. If you’d like further assistance or have additional questions, please email us at [email protected]—we’re happy to help.