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Perpay is a certified B Corp, which means that we are a part of the global movement for an inclusive, equitable, and regenerative economic system. B Corps are dedicated to using business as a force for good and meet high verified standards of social and environmental performance, transparency, and accountability to all of their stakeholders. Learn more at https://www.bcorporation.net/en-us/find-a-b-corp/company/perpay-inc/.
Perpay Reviews Summary
Perpay has a rating of 4.6 stars from 2,506 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay most frequently mention customer service, direct deposit and credit score. Perpay ranks 8th among Discount Shopping sites.
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Your response time is beyond horrible. Then when someone does help they don't answer questions that's being asked. Someone was helping then after I completed a step the person left chat or something because I was never told what the next step is. I've been trying to withdraw my cash from this account being that I need for an emergency, I've been getting in little to no help at all. This had been going on for almost 4 days now. I have a Td Bank account thts on file that I need the funds transfered to and seems like no one over there wants to help. Please email ASAP or call me so I can settle this issue.
My experience was very easy and straightforward. I got to buy my kids Christmas gifts and open a line of credit to help build positive credit. Each payment is deducted out of payroll via direct deposit so you don't even have to think about it or accidentally miss a payment. I would recommend this to anyone.
I ordered a new Xbox Series X. Unfortunately, there was no bundle like the PS5 but it came fast and with the payments coming out of my check,its quite easy to pay it off.
Any time I have had a need to contact Customer Support, they have always been helpful and given me the guidance that I needed to resolve my issue. I have never had a negative experience with this company, and in the day and time, that is RARE!
I purchased the second item which was a Tory Burch tote! That said it was delivered the 29th. I was Out of Town for the Holiday's. But when I returned home I did not receive my package. And I'm just getting from out of town! 434.00$ 20/pmts. I already have a TV50in. 4 payments left. And I purchased and another TV when I purchased the Pocketbook! So can someone Get back to me ASAP. PLEASE AND thank you
Thank you for sharing your experience Nadiyah. We’re sorry to hear about the trouble with your recent order and truly understand how frustrating this can be. While it appears the package was marked as delivered, we’d love to investigate further to help resolve this for you. Our team is reviewing your account and will follow up with you shortly. In the meantime, please feel free to reach out directly to us at [email protected] so we can assist as quickly as possible.
I haven't had any issues with perpay! Every agent in every department are swift and accurate when it comes to helping anyone. What we as customers have to understand is customer service representatives are human just like anybody else and they can only do so much but try to go above and beyond for the ones that need help.
I had an issue on an order and I have never used per pay before. THEO was very helpful on tracking an item that wasn't showing up on the tracking. THEO tracked and found my package location and time to be delivered. He was very respectfully and worked fast,but efficient, thank you very much THEO
So after about 10 emails of the same messages I was able to finally communicate with someone with out receiving another automated message. The Perpay agent is Thierry who responded to my concern who also responded with appropriate communication who also provided me with assurance that my issue will be resolved. That is how you communicate with your customers especially if we are the ones doing business with you. So shout out Thierry great job. You may be the only reason I shop again online 💪🏻
We appreciate you taking the time to share your experience Bernard. We’re thrilled to hear that we provided the level of communication and support you needed to resolve your concern. At Perpay, we’re committed to creating a positive experience for all our customers, and it's great to know we made such a lasting impression!
If you ever need assistance in the future, don’t hesitate to reach out—we’re always happy to help. You can contact us anytime at [email protected].
I was helped quickly and she took care of what I needed without hesitation. Thank you for the help and quick response 👍
I already knew that I would be paying 2/3x the amount using them. I set up a payment plan and they just took all the money from my account in one swoop instead.
Hi Sylvester, thanks for bringing this to our attention and we are sorry to hear about the inconvenience this has caused. I can see that a member of our Team was able to resolve this for you and send back any overpaid funds. If you have any further questions or concerns please feel free to respond to our last message or reach out to us at [email protected]!
My package that I absolutely needed for business, hasn't arrived at all. I have received poor communication on my package and everyone keep asking the same questions but no one is updating except the automated service! It's been since December 5th, 2024... No update, and this was very much needed!
We’re truly sorry to hear about the delay with your package and the frustrations with communication along the way. Our team is ready to assist in resolving this matter. Please email us at [email protected] with your order information so we can provide an update and get this resolved promptly. We truly appreciate your patience as we work to make this right.
Since joining perpay it's been an amazing experience i have recommended perpay to my coworkers and family 10 stars
We appreciate you bringing this to our attention. We're sorry to hear about the tracking delay for your order! Our team is here to ensure you receive your items as quickly as possible. Please email us at [email protected] with your order details so we can provide an update right away.
Fast shipping great service easy to order you wouldn't notice the money gone because it come straight out your check
Very nice and helpful answered my question. Great customer service
First off I wasn't expecting to be assisted on a Sunday at all rather receive an actual person willing to communicate and handle the issue at hand in a timely manner. Thanks again!
I will love it here I hope my spending limit will increase so I can get more stuff
They've always been there to help me with every order or issue I have and are very prompt when doing so which is raw for a company to do no a days
I haven't received my credit back. Nor was my email updated like requested. An item I brought never was received and upon talking to someone I was supposed to be notified back
We’re sorry to hear about the trouble you’ve experienced, and we appreciate you letting us know. If you could reach out to us directly at [email protected], we’ll ensure this gets addressed as quickly as possible. Your experience is very important to us, and we appreciate your patience while we make this right!
Complete all purchases never received item which I was refunded and they shutdown account …This extremely unacceptable after I have spent thousands of dollars
We’re sorry to hear about your experience and understand your frustration regarding your account. While we’re glad the refund for the undelivered item was processed, we’d like to address your concerns about your account directly.
Please contact us at [email protected], and we’d be happy to review your case in detail!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Troy, we are sorry to hear about the delay you experienced and understand how important it is to get your funds transferred promptly! I can see that a member of our team was able successfully send your overpayment back to your personal bank account. If you have any further questions or concerns, feel free to reach back out to us at [email protected]!