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Perpay is a certified B Corp, which means that we are a part of the global movement for an inclusive, equitable, and regenerative economic system. B Corps are dedicated to using business as a force for good and meet high verified standards of social and environmental performance, transparency, and accountability to all of their stakeholders. Learn more at https://www.bcorporation.net/en-us/find-a-b-corp/company/perpay-inc/.
Perpay Reviews Summary
Perpay has a rating of 4.6 stars from 2,495 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay most frequently mention customer service, credit score and direct deposit. Perpay ranks 8th among Discount Shopping sites.
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I have been trying to contact support and NO ONE will contact me. Your links on my dashboard are all closed and will not work! SHAME ON YOU! I AM IN THE MILITARY AND HAVE BEEN TRYING TO GET THIS RESOLVED
Amazing app for those of us who don't qualify for a traditional credit card, better than a credit card you see the interest your paying up front in the price.
Using Prepay allowed me to spoil my family with incredible gifts and build my credit
I feel like they take you through a lot. I feel that if i already have an open direct deposit I shouldn't have to go through yet another direct deposit I'm currently waiting on a device that I ordered months and was approved for months ago when all they had to do was update my amount on there end…but yet I'm still waiting.
We appreciate you taking the time to leave feedback. We aim to keep the setup process simple, and we’re sorry for any confusion or delays you’ve faced - updating direct deposit details can sometimes be required depending on your minimum payment. Unfortunately, we are unable to update any information related to your direct deposit, including the amount that's taken out. To do this, you would need to manually change the amount on your end, or, connect with your employer or payroll provider to have them facilitate that change for you. If you would like us to help verify that the amount was changed, or if you have any additional concerns, please feel free to reach out to us at [email protected], we'll gladly assist you from there!
Best customer service experience I ever had. I always get the help I need when I reach out to customer service at per pay
I've been a good customer and was recently deceived buying some items that look nothing like the picture and description. I put in a ticket with customer support because that the only stupid way to get a hold of anyone. Well 2 weeks later, I've gotten one response from a Kevisha who said she refunded me but it was for a previous item that was already returned and refunded by the original very helpful rep Kylie. This Kevisha didn't bother reading my issue obviously and I'm sitting here sending messages everyday with no response. I have multiple tickets in and no reponse from anyone. It's absolutely ridiculous at this day in age the only way to contact anyone is by putting in a ticket for them to ignore. Why have a job if you aren't doing your job?
We apologize for the delay and confusion surrounding this issue—it’s never the experience the team wants for any member! It’s clear this situation has been frustrating, as it sounds like the initial messages were misunderstood, and there may have been a mix-up between past and current issues that you were experiencing, and for that, we sincerely apologize. We want to ensure that all of your issues and questions are handled and answered, respectively - if you still have outstanding issues that need to be addressed, please reach out to us via [email protected] and reference ticket #9TX7RPM9C5LQ to have your concerns escalated. A team member will be more than happy to assist you from there!
Prepay is wonderful. I am able to buy the new products and have enjoyed everyone of them have not had a problem at all with any of the items that I have bought. Easy payment and is deducted right from my paycheck
I was 30 days late once and they reported it twice. I'm assuming they're gonna do it a third time. Don't do it unless you really need or want something
We appreciate you taking the time to leave a review. Perpay follows a monthly credit reporting cycle, and we strive to ensure all updates are timely and correct. We understand your concerns and are more than happy to take a closer look if anything appears inconsistent. Please reach out to our team at [email protected], and a team member will connect with you and assist from there!
For some reason, I can't pay my MC with my bank account? I don't understand
They were able to apparently verify my identity but I still cannot place an order. I'm finding it difficult as i was trying to order a watch that is very expensive without this service.
Thank you for sharing this feedback! While we’re glad your identity was verified, we're sorry that you are unable to place your order. We understand how frustrating it can be to run into issues placing an order—especially when you're counting on Perpay to make a large purchase more manageable. Our team would love to take a closer look and help get things moving. Please reach out to us at [email protected] so we can assist you directly.
My. Experience was good I just think I should be able to reach staff on app immediately also I would love to see Arlo camera systems on here for purchase
Indeed helpful with credit building and buying items I want
I have been trying to get a response back from the support team about the Apple Watch that I didn't receive it's supposed to been delivered on the 19 and today is April 27,2025. So that they can contact fed x to help with the investigation, so I'm going to remove the payment until I get the item that I'm paying for.
We’re really sorry to hear about the trouble receiving your Apple Watch. It’s never our intention for delays like this to happen, and we’d love the chance to make it right. Our team is currently working through a large volume of customer outreach at this time, but we will get back to you as soon as possible, if we haven't already! Thanks for your patience.
It's kind of hard speaking with someone on per pay it would be a way better app if you would have live help when issues happen.
Thanks for your feedback! Perpay is always working to improve the way we support our community, and we understand how important real-time help can be. While we don’t offer live chat at the moment, our team responds quickly via email to make sure every issue gets the attention it deserves. We truly appreciate you sharing your experience! If you need anything else, feel free to reach out to us at [email protected].
Some times. Prepay has been strict and confusing but over all it's been very helpful to me in many ways
I love Perpay all of my products come on time. Also I was able to obtain a credit card from them, which is great. They are helping me with my credit. I love it thanks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so very sorry to hear about your experience and appreciate you bringing this to our attention! We’re especially grateful for your military service and want to make things right. Our team is currently working through a large volume of customer outreach at this time, but we will get back to you as soon as possible! If you haven't received any support at this time, I highly recommend reaching out again via [email protected], and I assure you, a team member will be in contact to resolve your issue.