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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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My wife's favorite fragrance (an old one) at a price well below dept store pricing. Shipment came well packaged and relatively quickly. Great communication of progress.
I been ordering from Perfume.com for a few years and never had a problem. Delivery is always on time and they update you with your order.
Hi Joann! 😊
Thank you for your feedback.
We are thrilled to hear that your experience with Perfume.com has always been great. It is wonderful to know that delivery is always on time and that you appreciate the order updates.
We appreciate you choosing Perfume.com!
I been ordering from Perfume.com for a few years and never had a problem. Delivery is always on time and they update you with your order.
This was my first time ever doing something like this, i would do it again. The smell I received was really good.
Hi Dajha!
Thank you for choosing perfume.com on your very first try! We are so happy to hear you enjoyed the fragrance you received 😊
We appreciate you giving us a chance and we hope to see you again soon!
No redelivery or card.took to miles away a town centre cant get to.stole my money did not offer solution.DO NOT USE
Hi Jo,
We are very sorry for the issue you experienced and understand how frustrating this must have been.
After reviewing your order, we can confirm that DPD attempted delivery to the address provided but were unable to complete it. Following this, the parcel was left at a local pickup shop. We also see that the parcel is now being returned to the sender.
We will be contacting you directly via email to provide a resolution once the package is returned to us. We sincerely apologize for the inconvenience this has caused and appreciate your patience while we work to resolve this matter.
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Hi Nicholas!
Thank you for your wonderful feedback!
We are thrilled to hear that you loved the quality of your purchase ❤️
It is great to know you are so happy with it.
We appreciate you choosing us and look forward to serving you again soon.
I have been a customer for many years and have ordered my favorite perfume Beautiful. It has always been a fast and good experience for me and I can make low easy monthly payments.
Hi Bonita!
Thank you for your wonderful feedback!
We are so happy to hear that you have had a positive experience over the years and that ordering your favorite perfume Beautiful has always been fast and easy 😊
It is great that our monthly payment option works well for you too.
We truly appreciate your loyalty and look forward to serving you again soon.
Getting ready to travel and this is exactly what I was looking for. Small and compact and exactly what I needed
Hi Karen!
Thank you for your wonderful feedback!
We are thrilled to hear that your purchase was exactly what you needed for your travels ✈️
It is great that the size and convenience worked perfectly for you.
We appreciate you choosing us and look forward to serving you again soon.
Me han cobrado dos veces un mismo pedido y nadie sabe dónde está el dinero los perfumes, escribí un Email no saben nada
Hola Mary,
Lamentamos mucho el inconveniente que nos comenta. 😔 Basado en la información que nos ha proporcionado, podemos ver que las transacciones aparecen como pendientes y, además, no vemos el nombre de nuestro comercio en esas imágenes.
Tambien, cabe destacar que nuestros numero de ordenes son solamente numéricos y de ocho dígitos.
Usualmente, esto sucede cuando las órdenes no se completan correctamente y la transacción se revierte automáticamente en un período de 1 a 10 días hábiles, dependiendo de su entidad bancaria.
Si necesita mayor información, por favor comuníquese con nosotros a nuestro correo y envíenos los comprobantes de las transacciones con Perfume.com.
Le pedimos disculpas por el inconveniente y estamos para servirle.
I've purchased from perfume.com for a few years now and all had gone well. However after my last order I realized that I didn't hear from them for several days. Then I got an a mail "hinting" that it was delivered and was asked to either confirm or state that I was still waiting. I checked that I was still waiting and emailed customer service. I received a very nice email back from them and my perfume arrived a day or 2 later. So, I will continue to order from them given their quick response to my issue.
Hi Ilene,
Thank you for sharing your experience!
We are glad to hear that your issue was quickly resolved and that your perfume arrived shortly after. We appreciate your patience and are happy to know our customer service was helpful.
We truly value your continued support and look forward to serving you again! 🌸
Love your selection, quick, easy and economical! 😊
Daisy by Marc Jacobs 8 ml Travel Spray forWomen-this item was not in the package and it was paid for.
The order was on nov 2 2025. Order # is *******.
I would like a refund or the item-thank you
Hello Adina,
We sincerely apologize for the inconvenience with your recent order.
A full refund has been processed for the missing item, Daisy. 27 oz Travel Spray for Women. Please allow between 1–5 business days (excluding weekends and holidays) for the funds to reflect in your account.
If you have any further questions or concerns, please don’t hesitate to contact us via email at [email protected]
I am looking to reorder Star Trek Pon Farr. I have signed up on the waiting list. I keep getting promos for Star Trek Pon Farr, only to access the website and find it still unavailable.
Hi Holly,
Thank you for your feedback!
We understand waiting for Star Trek Pon Farr can be frustrating, and we really appreciate your patience. You’re on the waiting list, and we’ll notify you as soon as it’s back in stock at Perfume.com.
If you need any help in the meantime, please reach out to us at [email protected].
Thanks again for choosing Perfume.com! 💫
I ended up with 2 subscriptions by mistake, it is confusing when you are signing up. I got cancellation of one subscription immediately upon request. I am very satisfied with the products I received and can't wait til next month
Hi Sherri,
Thank you for sharing your experience!
We’re glad our team could quickly resolve the subscription mix-up and that you’re enjoying the products you received. It’s great to hear you’re looking forward to next month!
If you ever need assistance in the future, don’t hesitate to reach out at [email protected].
We truly appreciate your support of Perfume.com! 💫
With all the scams around i was a bit worried but went ahead and tried your site, I had not bought oscar in so many years I decided to splurge. Imagine my surprise when the bottle was 3 times the size I was expecting! THAT is when I realized what a bargain it was. I def will be using your site again.
Hi Pamela,
Thank you for your feedback! We’re thrilled to hear your experience with Perfume.com exceeded your expectations — especially that amazing surprise with your Oscar fragrance!
We can’t wait to help you find more incredible bargains and scents on your next order!
If this is for real I will be a constatn customer
I ordered the Jimmy Choo man blue, Coach as well as the Dolce & Gabbana and I must say THEY SMELL PRETTY DAM GUD!. Will be shopping again soon
Hi Melvin,
Thank you for your feedback!
We’re thrilled to hear you’re loving Jimmy Choo Man Blue, Coach, and Dolce & Gabbana — sounds like your fragrance lineup is on point!
We’re also glad our team could provide good support.
Can’t wait to help you discover more amazing scents on your next Perfume.com order!
The last was order I purchased D & G was like putting alcohol without a scent of anything
Same with other orders I made seems like they were watered down sad.
Hi Louis,
We’re very sorry to hear that you’re not happy with your purchase. Please know that at Perfume.com, we only sell 100% authentic fragrances, never imitations or knockoffs.
If you’re not satisfied with your order, our Customer Service Team would be happy to help. You can reach us at [email protected] to inquire about our return options or a possible refund.
Thank you for sharing your feedback! We truly appreciate the opportunity to make this right.
Perfume.com is an easy, inexpensive way to get my favorite perfume! Easy to order and prompt service at great prices!
Hi Deborah,
Thank you for your feedback! We’re glad Perfume.com makes it easy and affordable to get your favorite Oscar De La Renta fragrance, and that you enjoyed the quick service.
We look forward to helping you discover more amazing scents on your next order!
It was relatively quick and easy to shop and window shop around the website. Lots of interesting scents it seems. I got my scent not too long ago, and it smells quite well. I'm a happy shopper as of right now! 😁
Hi Andrew,
Thank you for your feedback!
We’re thrilled to hear you enjoyed shopping on Perfume.com and that your new scent smells amazing. It’s great to know you’re a happy shopper! 😁
We can’t wait to help you explore even more interesting fragrances on your next visit!
I liked the jimmy cho men's but the blue women I didn't care for I'd like a more soapy clean smell and it took awhile for my order to get here like 1.5 week
Hi Khadija,
Thank you for your feedback! We’re glad you enjoyed the Jimmy Choo Men’s fragrance. We understand you’re looking for something with a more soapy, clean scent and that the Blue Women took a bit longer to arrive — we appreciate your patience.
If you’d like, our team at [email protected] can help suggest fragrances that match the clean scent you’re looking for!
I've spent so so much money on perfume. Trying to find the right scent for me. I could never find one that stays long enough or in general finding perfume I like. This is my first time doing scentbird! I got my first one & I already love itttttt. I can't wait to see what I'll get next!
Hi Jessica,
Thank you for your feedback!
We’re thrilled that your first Perfume.com scent has already made such a great impression.
Finding that perfect fragrance can be tricky, so we’re glad we could help you discover one you love!
We can’t wait to help you explore even more amazing scents on your next order!
Very excited to see what my new scent will be! After so many years, trying different types. I've never been able to find the one. Praying this works!
Well I like the Sample just thought it was going to be all three I seen on the website. An I didn't get to pick the one I wanted. They sent Cool water which is not my favorite so wasn't that happy.
Hi Andrew,
Thank you for your feedback, and we apologize for the confusion.
As stated on the site, only one sample is sent per month. If you’d like guidance on how to arrange your queue to receive the fragrance you want each month, please reach out to us at [email protected]. We’ll be happy to assist!
We appreciate your understanding and look forward to helping you enjoy the scents you love.
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Hi Sean! 😊
Thank you for sharing your experience.
We are thrilled to hear that your wife’s favorite fragrance was available at a great price and that your order arrived quickly and well packaged.
We’re also glad our communication kept you informed throughout the process.
We truly appreciate you choosing Perfume.com and look forward to serving you again!