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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered Paul Sebastian coloneTicket # ******* Re: Perfume.com Delivery Confirmation - Response Requested (Order ID: *******)and twice I have never received my cologne. So send me my order and make me whole
Great perfume, I was really on the fence about this perfume. But after I got it and put it on. I was more than happy that I purchased it! Thank you. Will be back to get pool Bur- burry
Hi Mildred,
Thank you for your feedback! We’re thrilled to hear you’re so happy with your purchase and that the perfume exceeded your expectations.
We look forward to helping you find even more amazing fragrances at great prices on your next Perfume.com order!
Hi Susan,
Thank you for your enthusiastic feedback! We’re so glad you’re loving your Perfume.com experience — all those emojis say it all! 😄
We look forward to helping you enjoy even more amazing fragrances in the future!
The shopping experience was straight forward, and the price was reasonable for such quality product.
Hi Trica,
Thank you for your feedback! We’re glad you found Perfume.com easy to shop and appreciated the value of your purchase.
If you’d like assistance or suggestions reach out to us at [email protected], we’re happy to help!
Love my "Light blue" cologne... 2nd time ordering from Perfume.com & will continue ordering! Love all the choices available as to size & type... cologne, perfume or tester etc! Also great to get it at a sale price.! I appreciate their emails when it is on sale! The ENTIRE experience was pleasant from ordering to receiving, which did not take long! Many THANKS!
Hi Valerie,
We are thrilled you love your Light Blue cologne and had such a great experience!
Thank you for your kind words and for being a loyal customer 😊✨
The service was great because I didn't expect the products was going to get to my home so fast. I just love the service. The prices are reasonable. I love it. I don't have to go to the store Perfumania now. I'll just shop online on Perfume.com. THANK YOU
Hi Shirley,
We are so happy you love our perfumes and the fast service!
Thank you for your wonderful feedback, and we are thrilled you enjoy shopping with us online 😊✨
I seen an ad on Facebook i signed up for the monthly thing and saw yall had mans so I ordered my husband some he may like and will be ordering more
Hi Tina,
We are so happy you had an awesome experience and that your husband enjoyed his fragrance!
Thank you for your support, and we look forward to your future orders 😊✨
I was treated very bad by customer service, and was straight up told that the order error was my fault, even though it was absolutely NOT and they will not do anything to help me. If I didn't want the wrong item I had to pay out of pocket to return it. I was going to be charged for the error regardless. I was spoke to like I was a moron. I am actually floored at the way this was made out to be my fault. So just be cautious when ordering from this site. If something goes wrong, it will 100% be your fault and they will refuse to help in any way.
Hi Lisa,
We are very sorry for your experience and the frustration you felt with our customer service.
For more information on how to manage the queue of items, please contact us via [email protected] or by phone, and we will gladly assist you in building the queue correctly.
The service and prices are great here, just want to make that clear. Your fragrance is shipped timely and well wrapped against damage.
I ordered, Miss Dior Gherie, which is my absolute favorite fragrance. It is impossible to get retail.
Instead I got, Miss Dior, which is also a lovely fragrance just not what I wanted.
I have purchased, Miss Dior Cherie, from Perfume.com. And i have never had an issue. Just very dissipointed is all.
Hi Lorna,
We are very sorry for the mix-up with your fragrance and understand your disappointment.
For future reference, if there is ever an issue with an order, please contact us via email, phone, or chat within 30 days of receiving it, and we will provide a resolution.
We sincerely apologize again for this experience and appreciate your understanding.
I had to wait for what seemed forever but was put on a waiting list. I was notified it was here, ordered it and just received it. Fast delivery. It smells really good.
Hi Cheryl,
We are so happy your perfume arrived and that you love the scent!
Thank you for your patience and kind words about our service 😊✨
This is the most bull crap service. Says delivered then all of a sudden said I refused the package now still no product or refund!
Hi Jasmine,
We are sorry for the confusion regarding your order.
Upon checking, it shows the order was marked as refused on 10/04, but USPS delivered the package on 10/06. Because the package was not returned to us, a refund was not issued.
If you need further assistance, please email us at [email protected] and we will be happy to help.
I bought for a bday gift shipping said 2-5 days took 8 days didnt get till after her birthday because of that ill never buy from u again
Hi David,
We are sorry for the frustration regarding your order and understand the importance of a birthday gift.
Your order was shipped on 09/29 and delivered on 10/04, which falls within our 2-5 business day delivery timeframe (weekends are not included).
We apologize for any inconvenience and if you have further questions, please email us at [email protected].
My order was so fast and it came with the best fragrance i ever had. I will continue to do my order with Perfume.com
Hi Juanita,
We are thrilled you love your fragrance and that your order arrived so quickly!
Thank you for your kind words and loyalty 😊✨
When I first sprayed it on, I thought it smelled like a mans cologne but after it was on for a few hours it seemed to have a sweet smell like a flower. I like it, its different than I usually wear.!
Hi Michelle,
We are so happy you enjoyed your fragrance and loved its unique scent!
Thank you for sharing your experience 😊✨
Are you looking for a specific scent that is difficult to find? Check here instead of driving around town.
Hi Debra,
We are so happy you found Amazing Grace with us!
Thank you for choosing Perfume.com instead of searching around town 😊✨
Easy and prompt order and shipping. Product is great and comes in a quality atomizer. I recommend this company ti anyone looking for quality designer scents for an affordable price
Hi Kennard,
We are so happy you had an easy and prompt experience!
Thank you for recommending us and for your kind words about our products 😊✨
I know it's going to come within 2 weeks. I wish shipping was free. Taxes are enough. I love the little spray bottles. Wish they offered them more. Good business. Easy to order. Good product. Thank you.
Hi Pamela,
We are so happy you enjoy our products and find the ordering process easy!
Thank you for your feedback about shipping and spray bottles. We appreciate your suggestions and support 😊✨
Shipping prices are almost double now compares to 3 months ago. Why? Almost pricing me out🙄
I recommend perfume.com to anyone looking for cologne/ perfume who doesn't want to spend a fortune but still smell amazing and get name brand products, this site is my go-to, definitely a game changer!
Hi Chelsea,
We are so happy your first experience with Perfume.com went perfectly!
Thank you for recommending us and for your wonderful feedback 😊✨
I have being buying from this company for over three years to date and I have never been disappointed in my purchase, authentic products and on time delivery. I will continue to recommend Perfume.com.
Hi Christine,
We are so happy you have enjoyed shopping with us for over three years!
Thank you for your loyalty and for recommending Perfume.com 😊✨
Hi Mary,
We are glad your order arrived quickly and that you would recommend us!
Thank you for your support 😊✨
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Hi Donald,
Thank you for your feedback.
We understand your concern regarding your orders. After reviewing your account, we see that we previously contacted you with an explanation as to why the orders were not processed and all transactions were reversed.
If you need further details or assistance, please reach out to us at [email protected], and our team will be happy to help.