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Perfume.comReviews 8,916

4.5

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perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
695
value
3,481
shipping
3,527
quality
8,253
This company responds to reviews on average within 12 days

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133,120 reviews

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Texas
1 review
0 helpful votes
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Horrible experience
January 7, 2026

I placed an order for cologne for my husband and my sons as Christmas gifts. When I received my order is was incorrect. I contacted Perfume.com and was told I needed to send photos of the box for order came in, packing slip and the items that weren't sent BEFORE I would receive a shipping label to return the incorrect item. I didn't all of that and waited another day for the shipping label (I had to contact Perfume.com again). I finally received the label and mailed the item back. Now I must wait for the package to be received before I can get my correct order. Seems backwards but in the end I missed out on Christmas gifts for my family and no compensation was provided to me for their error…just some crap email with the standard "sorry". I've purchased from this company before but not sure I will again.

Date of experience: December 27, 2025
Fragrance T. Perfume.com Rep
2 months ago

Hi Learless!

We sincerely apologize for the frustration you’ve experienced with your customer service interaction at Perfume.com. We completely understand how upsetting this situation must be.

Please rest assured that your case is already being handled by one of our agents, and an email with updated information has been sent to you. Our team is actively working to resolve the issue as quickly as possible 📦

We truly appreciate your patience and understanding, and we are committed to making this right.

Virginia
1 review
0 helpful votes
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What a wonderful experience
January 5, 2026

I am so happy with my purchase. Great price, speedy delivery and to follow up with me to make sure I receive my purchase is over and beyond great customer service. I definitely will be ordering more from this company

Date of experience: December 26, 2025
Fragrance T. Perfume.com Rep
2 months ago

Hi Diane!

Thank you so much for sharing your wonderful experience with Perfume.com.

We are thrilled to hear that you are happy with your purchase, enjoyed the great price, and appreciated our speedy delivery and follow-up. Going above and beyond for our customers is always our goal ✨

We truly appreciate your support and look forward to serving you again soon!

Georgia
1 review
0 helpful votes
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I love it!
January 5, 2026

I only order my perfumes from this company! It's priced so well and I'm always happy with my purchases! Thank you for being so awesome!

Date of experience: December 25, 2025
Fragrance T. Perfume.com Rep
2 months ago

Hi Brigitte!

We are so happy to hear how much you love shopping with Perfume.com. Knowing that you trust us for all your perfumes and are always happy with your purchases truly means the world to us ✨

Thank you for your continued support and for such kind words. We look forward to being part of many more wonderful fragrance finds for you.

Thank you for choosing Perfume.com!

Florida
1 review
0 helpful votes
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Extremely satisfied.
January 2, 2026
Updated review

Extremely satisfied. I can rely on them. Good customer service and prompt delivery. Thank you so much.

Date of experience: December 23, 2025
Fragrance T. Perfume.com Rep
2 months ago

Hi Ivonne!

Thank you so much for your wonderful feedback about Perfume.com. We are thrilled to hear that you are extremely satisfied and that you can rely on us for good customer service and prompt delivery. ✨

Your kind words truly mean a lot to our team, and we are grateful for your trust in Perfume.com. We look forward to continuing to provide you with a smooth and enjoyable shopping experience.

Thank you again for your support!


Very happy with Your company
December 23, 2025
Previous review

Very happy with Your company. GREAT PRICES!

Date of experience: December 12, 2025
Illinois
1 review
0 helpful votes
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PLEASE READ THIS
January 2, 2026

My mom is sick and this is the last Christmas I am going to have with her and the only thing she wanted was her favorite perfume that I couldn't find, but I found it here, well my card got declined and I called and I was upset and I was short with the guy but I had found it somewhere else and had them cancel my order, well I called back to tell the man I was sorry for being short with him because I am not like that and I was wrong, so all was good except the company has multiple websites under different names and the one that I had placed the second order with is actually this company or they have the same company do there orders, so the charge goes thru my credit card fine but then they reversed the charge and when I called basically laughed and said they couldn't help me sorry, which they had did it on purpose I called my card company and they said they had cancelled the charge, so that means that my mom here last Christmas won't get her gift now till after Christmas, I wanted so bad for her to have her gift Christmas morning and that is all I can afford, so this time I did I told him that he made me sick for laughing for ruining my some woman who raised me as a single mom on minimum wage, did not without to try give me everything she could and never let it show how stressed I know she had to be all the time, so like anyone would be I was upset because when I say I was short with him the first time that's all I was was short, I wasn't rude I wasn't mean but short and I am not like that so that's why I called and apologized, and I had no idea they had anything to do with the second company so there was no motive other than wanting to apologize, but the second time when he laughed about making my order cancel yeah there was no excuse for that and I have placed two more order online and they continue to do the same thing. I hope nobody does that to them, ruin someones mother's last Christmas just to be spiteful and the reason why I was short the first time was I thought he was being smart but I thought no I was just thinking that about that poor man, well I was right, I will never be able to change having nothing for my mom our Last Christmas. You can look me up, whatever you will see I am a good person, I have been a first responder since I was 18, had the privilege of saving many life's and to have someone be spiteful and with something that means so much, I have never done anything spiteful or anything not when someone intoxicated has spit in my face when I was trying to help them, I turn the other cheek always gave every person I came across care like they were my loved one and when something like this happens it's like what is the point in being caring and good to every person you come into contact with but I am glad that thats natural and I couldn't be any other way instead of a mean spiteful person, that's would be horrible to have a heart that enjoyed bringing upset and hurt to others

Date of experience: December 22, 2025
Fragrance T. Perfume.com Rep
2 months ago

Hi Matthew!

We are truly sorry to read about your situation and understand how meaningful it was for you to try to have this special gift for your mother during such an important time. We recognize how emotional and difficult this experience must have been for you.

After reviewing the order details, we can confirm that the order was canceled because the billing information provided for the card did not pass verification. You were advised to contact your bank for assistance, however the order was later placed again using the same billing details and was canceled for the same reason. These cancellations are processed automatically for security purposes and are not done intentionally.

We sincerely regret the frustration this caused and recommend working directly with your bank to ensure the billing information is verified so future orders can be processed successfully. Thank you for taking the time to share your experience with Perfume.com, and we truly wish you and your family the very best. 💫

Texas
2 reviews
0 helpful votes
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Good Smell
January 1, 2026
Updated review

Love my Monte Blanc Explorer Platinum. You guys had it on sale, so I took advantage and ordered two bottles. It took less than a week for them to come in; was pleasantly surprised. The smell stays with me all day and am constantly getting compliments. Will Mos Def order from you guys in the future. Keep up the good work.

Date of experience: December 21, 2025
Fragrance T. Perfume.com Rep
2 months ago

Hi Rene!

We’re thrilled to hear you’re loving Mont Blanc Explorer Platinum and that the great sale made it even better to stock up with Perfume.com.

It’s wonderful to know your order arrived quickly and that the scent lasts all day and earns you compliments. Thank you for your support and kind words. We look forward to serving you again! ⭐


Great selection; great site; great prices
December 21, 2025
Previous review

Great selection; great site; great prices.

Date of experience: December 11, 2025
Georgia
1 review
0 helpful votes
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First time buyer
December 29, 2025

I bought cologne as a christmas gift for my pookie dookie and it got here so quick! Its taking everything in me not to ruin the packaging and open lol

Date of experience: December 17, 2025
Fragrance T. Perfume.com Rep
2 months ago

Hi Samone!

Thank you for choosing Perfume.com for your first purchase. We love hearing how quickly your order arrived, especially when it is for such a special Christmas gift. 🌸

We completely understand the temptation to open the packaging, and we are so happy everything arrived just in time. We truly appreciate your trust in Perfume.com and hope this gift brings a big smile!

West Virginia
1 review
0 helpful votes
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Purchase
December 25, 2025

My experience buying my perfume was great. Easy payment and ordering and it arrived fast. It was a little expensive for such a small bottle,, but the brand was high end so I expected that. Good place to find the brand of perfume u r looking for.

Date of experience: December 14, 2025
Fragrance T. Perfume.com Rep
2 months ago

Hi Christine!

Thank you for sharing your experience with Perfume.com 🌬️

We are glad to hear that your purchase process was smooth, the payment and ordering were easy, and that your fragrance arrived quickly. We appreciate your understanding regarding the price, especially with high end brands, and we are happy to know you found the perfume you were looking for.

If you ever need assistance or are searching for another favorite scent, we will be more than happy to help you!

Virginia
1 review
0 helpful votes
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Have ordered from Perfume.com several times & am always pleased with my purchase & the prompt delivery!

Date of experience: December 14, 2025
Fragrance T. Perfume.com Rep
2 months ago

Hi Jane!

Thank you for sharing your wonderful experience with Perfume.com 💨

We are thrilled to hear that ordering has been easy for you, that shipping has been fast, and that you are always pleased with the quality of your purchases. We truly appreciate your continued trust in us.

If you ever need help with anything in the future, we will be more than happy to assist you!

Missouri
1 review
0 helpful votes
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Great service and product!
December 22, 2025

Ordering through Perfume.com is seamless and the selection is amazing. I enjoy the sales discounts. I always receive my package in a timely manner and in good condition,

Date of experience: December 12, 2025
Fragrance T. Perfume.com Rep
2 months ago

Hi Stanley!

Thank you for sharing your experience with us.

At Perfume.com we are glad to hear that ordering was seamless, that you enjoyed our amazing selection, and that your packages have arrived on time and in great condition 📦. We truly appreciate you mentioning the sales discounts as well.

Thank you again for your review!

Tennessee
1 review
0 helpful votes
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Container
December 19, 2025

I'm a senior and handicapped wasn't expecting the kind of container it came in. No info about if it's refillable or not how to open. Bought a similar product much cheaper from a different vendor.

Date of experience: December 9, 2025
Fragrance T. Perfume.com Rep
2 months ago

Hello Gloria!

Thank you for sharing your feedback about Perfume.com. We are very sorry to hear that the type of container you received was unexpected, especially considering your needs. We understand how important clear information and ease of use are. 💛

Some fragrance items come in different packaging styles depending on the manufacturer, and not all are refillable or designed to open in the same way. We appreciate you letting us know this was not clearly communicated, and we will review this to improve clarity for future customers.

If you would like help identifying whether your item is refillable or how to properly open it, our team will be happy to guide you. Thank you again for your feedback and for choosing Perfume.com!

Arkansas
1 review
0 helpful votes
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Fast delivery
December 19, 2025
Updated review

I found the fragrances I was looking for and they were delivered to my address less than a week after I ordered them.

Date of experience: December 8, 2025
Fragrance T. Perfume.com Rep
2 months ago

Hi Debra!

Thank you for sharing your experience with Perfume.com. We are so happy to hear that you found the fragrances you were looking for and that your order arrived so quickly.

We truly appreciate your feedback and look forward to serving you again soon! 🚚


Very easy to order
December 12, 2025
Previous review

Very easy to order

Date of experience: December 1, 2025
Georgia
1 review
0 helpful votes
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Service
December 18, 2025

Product is good service is good my entire experience was a good on just received package a few minutes ago

Date of experience: December 8, 2025
Fragrance T. Perfume.com Rep
2 months ago

Hi Melvin!

Thank you for sharing your experience with Perfume.com. We are glad to hear that the product and service were good and that everything arrived smoothly.

We truly appreciate your feedback and are happy your experience was a good one! ⭐

Georgia
1 review
0 helpful votes
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I would want it looked an checked before shipping it was poorly checked like I said the bottle was peeling off looked bad!

Date of experience: December 4, 2025
Fragrance T. Perfume.com Rep
3 months ago

Hello Bonnie! 😞

We sincerely apologize for the issue with the condition of your bottle and for the disappointment this caused. At Perfume.com we always aim to ensure items are carefully checked before shipping, and we are truly sorry this was not your experience.

We have contacted you via email so we can work on a proper resolution for you.

We appreciate your loyalty and look forward to continuing to serve you!

Texas
1 review
0 helpful votes
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Perfume
December 14, 2025
Updated review

The perfume I purchased was something that I use. It's very good. Perfume.com is very good and reliable.

Date of experience: December 4, 2025
Fragrance T. Perfume.com Rep
3 months ago

Thank you Naweh! 🙂

We are happy to hear that the perfume you purchased is one you enjoy and that it continues to meet your expectations.

We truly appreciate your kind words and are glad to know that Perfume.com has been very good and reliable for you!


Shopping was made easy
December 7, 2025
Previous review

Shopping was made easy.

Date of experience: November 27, 2025
Illinois
1 review
0 helpful votes
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Delivery.
December 13, 2025

Has not been delivered yet. Was informed that it was out for delivery but it never arrived. Not sure if it got misdelivered or of something else is wrong. Was told to wait an additional 48 hours for delivery but it's still not here.

Date of experience: December 3, 2025
Fragrance T. Perfume.com Rep
3 months ago

Hello Richard!

Thank you for sharing your concerns with us. We are very sorry to hear that your package has not arrived even after being marked out for delivery.

We understand how frustrating this is and appreciate your patience while the carrier completes their investigation. If there are no updates after the additional time frame, please reach out so we can assist you further.

We are here to help and will make sure this is resolved for you! 🙏

North Carolina
2 reviews
0 helpful votes
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Great selection and fast shipping!
December 13, 2025
Updated review

So glad I came here--I was able to find my mother in law's favorite perfume for Christmas! It shipped quickly and arrived safely. Thank you!

Date of experience: December 2, 2025
Fragrance T. Perfume.com Rep
3 months ago

Hello Jennifer!

Thank you so much for your wonderful feedback. We are thrilled to hear that you found your mother in laws favorite perfume for Christmas and that it arrived quickly and safely. Knowing that your experience was smooth truly makes our day.

If you ever need anything else, we are always here to help!


Easy to find items, very easy to purchase!
December 4, 2025
Previous review

Easy to find items, very easy to purchase!

Date of experience: November 23, 2025
Georgia
1 review
0 helpful votes
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I am a returning customer because I have had very positive experiences with Perfume.com. I always buy my own fragrance for after shave and shower, but this time I bought perfume for one of my wife's Xmas gifts. I found exactly what she wanted for much less than the department store. I bought two!

Date of experience: December 2, 2025
Fragrance T. Perfume.com Rep
3 months ago

Hello Michael!

Thank you for your amazing feedback. We are so glad to hear that you found the perfect gifts for your wife and at a better price than the department store 🙂. It is wonderful to know that your past experiences have brought you back to shop with us again.

We truly appreciate your trust and loyalty. If you ever need anything else, we are always here to help!

Indiana
1 review
0 helpful votes
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Beautiful
December 9, 2025

For it to be my first time shopping with you guys it was excellent delivering was amazing. I will order again from you guys. Thank you so much.

Date of experience: November 29, 2025
Fragrance T. Perfume.com Rep
3 months ago

Hi Leann!

Thank you for your wonderful review.

We are thrilled to hear that your first shopping experience with us was excellent and that the delivery was amazing.

We truly appreciate your kind words and look forward to serving you again! 😊

Florida
1 review
0 helpful votes
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On time perfume
December 8, 2025
Updated review

I like you get your order within a week or less. Good price and good smells.
One little thing the Cinnabar is not lasting long. It should because it's a spice frangce.
Thanks

Date of experience: November 28, 2025
Fragrance T. Perfume.com Rep
3 months ago

Hello Lola!

Thank you for your kind words.

We are happy to hear that your orders arrive quickly and that you enjoy our prices and fragrances. Your feedback about Cinnabar not lasting as long as expected is appreciated and we will be glad to pass it along to our team.

If you ever need help finding a longer lasting option, we will be happy to assist.

Thanks again for choosing us! 🌼


Like the price
December 1, 2025
Previous review

Like the price. I have order from you guys before.
Like l say l like the discount prices

Date of experience: November 20, 2025