Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Perfume.com

Perfume.comReviews 8,919

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
How would you rate Perfume.com?
grey stargrey stargrey stargrey stargrey star

Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
695
value
3,481
shipping
3,527
quality
8,256
This company responds to reviews on average within 12 days

Instant Feedback

133,120 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Tami T.
Unfollow Tami T.
Share Review
Report Review

Very satisfied.
June 23, 2024

This is a very stimulating fragrance it is light but it's long-lasting. It's fresh and crisp..

Date of experience: June 13, 2024
Colorado
1 review
0 helpful votes
Follow Kevin L.
Unfollow Kevin L.
Share Review
Report Review

Fast
June 23, 2024
Updated review

Fair price quick delivery nothing else to say.
50 words not needed.

Date of experience: June 13, 2024

Easy
September 1, 2019
Previous review

Easy

Date of experience: September 1, 2019
New Jersey
2 reviews
0 helpful votes
Follow Edward R.
Unfollow Edward R.
Share Review
Report Review

Good experience!
June 21, 2024

Always a simple, convenient shopping experience. I do not purchase often, but when I do, I buy from perfume.com Highly recommend!

Date of experience: June 11, 2024
Pennsylvania
1 review
0 helpful votes
Follow Sharon U.
Unfollow Sharon U.
Share Review
Report Review

Overview of perfume
June 19, 2024

Website is easy to use. Perfume came in a couple of days. Well packaged so it doesn't break. White Diamonds smells great and lasts a long time. Thank you for your websitd.

Date of experience: June 8, 2024
Illinois
1 review
0 helpful votes
Follow Nancy U.
Unfollow Nancy U.
Share Review
Report Review

Reliable
June 18, 2024

Quick and easy. Great variety of brands at great prices. My brand costs twice as much in the store.

Date of experience: June 8, 2024
Florida
1 review
0 helpful votes
Follow Debra B.
Unfollow Debra B.
Share Review
Report Review

You have a lot of great selection of fragrances for really great prices.

Date of experience: June 7, 2024
Texas
1 review
0 helpful votes
Follow Patricia R.
Unfollow Patricia R.
Share Review
Report Review

Wrong
June 16, 2024

I know that I ordered original Juicy as that is my signature scent. My copy says I ordered Viva but I don't see how that's even possible. Disappointed

Date of experience: June 6, 2024
Fragrance T. Perfume.com Rep
over a year old

Hello Patricia,

Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.

The order placed was for Viva La Juicy 3.4 oz and Viva La Juicy Pink Couture 1.7 oz - this can be seen directly in your account. However, if you do not wish to keep the items, we encourage you to take advantage of our 30-day return policy.
Our Support team at [email protected] is readily available to assist you through the process, or you can conveniently download a Return Label directly from your account.

We hope this information proves helpful. Wishing you a wonderful day!

Tennessee
1 review
0 helpful votes
Follow Tina T.
Unfollow Tina T.
Share Review
Report Review

Great
June 15, 2024

Great deals preferred to buy from this company easy to get the product from the company then the store

Date of experience: June 5, 2024
DO
2 reviews
0 helpful votes
Follow Franco V.
Unfollow Franco V.
Share Review
Report Review

Que llegue
June 14, 2024

Ajajajajaja*******eueueyeybfjcncjxbcbchbcbfbdjkabsudb

Date of experience: June 3, 2024
Puerto Rico
1 review
0 helpful votes
Follow Jorge W.
Unfollow Jorge W.
Share Review
Report Review

Perfect
June 4, 2024

Very good service. Excellent timing and packaging...👍

Date of experience: May 24, 2024
Colorado
1 review
0 helpful votes
Follow Linda W.
Unfollow Linda W.
Share Review
Report Review

Beautiful
June 2, 2024

I'm new to Perfume.com. Everything went smooth and easy. Didn't have any issues with delivery and package came in good shape.

Date of experience: May 23, 2024
Texas
1 review
0 helpful votes
Follow Vanessa N.
Unfollow Vanessa N.
Share Review
Report Review

Great
May 27, 2024

Great service ell great thank you for making it great I appreciate it

Date of experience: May 17, 2024
Pennsylvania
2 reviews
0 helpful votes
Follow Juan N.
Unfollow Juan N.
Share Review
Report Review

A swing and a miss with Tatiana
May 27, 2024

My wife used to like this fragrance when she was younger, so I thought it'd be a gift with a twist of nostalgia. Then, despite paying extra for expedited delivery, it was a day late than promised. She appreciated the thought but hated the cologne. Maybe she never liked it and never told me, but I don't think she's that good of an actress. I doubt you go from liking to hating a fragrance, so they must have changed the scent, or it was a counterfeit, or something. And now, since the package is opened, I can't return it or swap it for something she likes. $100 down the drain.

Date of experience: May 16, 2024
Indiana
1 review
0 helpful votes
Follow kevin Z.
Unfollow kevin Z.
Share Review
Report Review

Powerful scent
May 24, 2024
Updated review

Excellent choices and fragrances at all prices I've ordered from this site a few times

Date of experience: May 13, 2024

Thanks
March 15, 2021
Previous review

Great & Amazing

Date of experience: March 15, 2021
Jamaica
1 review
0 helpful votes
Follow Khaleel W.
Unfollow Khaleel W.
Share Review
Report Review

Definitely recommend
May 21, 2024

Great experience, received product in a fast and efficient time

Date of experience: May 11, 2024
New York
1 review
0 helpful votes
Follow Jennifer P.
Unfollow Jennifer P.
Share Review
Report Review

Horrible Business
May 16, 2024

Do not order from this company and do not trust them! I ordered from them for the first time 2 weeks ago I ordered a Vera Wang princess perfume it was $36 roughly and I ordered a 0.15 ounce bottle of Jimmy Choo blossom I did not get the Jimmy Choo in the Box it got delivered USPS, the paper Inside the Box said they were both in there but there was only the princess. I called them two days later on Monday morning because they weren't open on Sunday and the gentleman was very rude he told me that they would absolutely not send me another bottle of perfume they had to investigate and talk to the carrier that delivered my package I explained to him there was no tape on it except the tape they put it was not retaped and that I was not lying he said they would never accuse the customers of lying but they had to open an investigation! I told him maybe an employee stole it he got loud with me talked over me he said absolutely not it's verified and then it goes down to belt and I said well machines make mistakes I never heard back from them he said give 24 to 48 hours for them to investigate last night I got out of work I emailed them they emailed me back this morning they're sorry for the delay and that they gave me a refund I only got $11.13 refund when I paid $13.97 for the small bottle of Jimmy Choo to begin with! Do not trust them because I still haven't found out why my second bottle wasn't in the box and they didn't even give me back all the money that I paid for it that makes no sense at all they're horrible company I wouldn't even trust that it's authentic perfume it's probably a knockoff!

Date of experience: May 5, 2024
Fragrance T. Perfume.com Rep
over a year old

Hello Jennifer,

Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with our service and products.

Kindly note that the original price of the item is indeed $13.97 however you applied a 20% off discount code, reducing the price of the item to $11.18.

We apologize once again for the confusion. In case you have additional questions, please do not hesitate to contact us.

Ohio
1 review
0 helpful votes
Follow Melissa G.
Unfollow Melissa G.
Share Review
Report Review

Love it
May 11, 2024

Have not shopped yet just getting membership stuff

Date of experience: May 1, 2024
Utah
1 review
0 helpful votes
Follow Patricia X.
Unfollow Patricia X.
Share Review
Report Review

Poeme and Euphoria perfumes
May 9, 2024

Great prices! ( with discounts!)
Constant compliments when either is worn.

Date of experience: April 29, 2024
New York
1 review
0 helpful votes
Follow EULOGIO F.
Unfollow EULOGIO F.
Share Review
Report Review

Perfection
May 7, 2024

Great price perfect product I recommend everyone order from here

Date of experience: April 26, 2024
Texas
3 reviews
0 helpful votes
Follow Robert H.
Unfollow Robert H.
Share Review
Report Review

The Waiting Is Over!
May 7, 2024

Never thought you'd ever get it.Thanks, that's why I bought two bottles, I wasn't taking a chance on missing out again.

Date of experience: April 22, 2024