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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
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This is a very stimulating fragrance it is light but it's long-lasting. It's fresh and crisp..
Always a simple, convenient shopping experience. I do not purchase often, but when I do, I buy from perfume.com Highly recommend!
Website is easy to use. Perfume came in a couple of days. Well packaged so it doesn't break. White Diamonds smells great and lasts a long time. Thank you for your websitd.
You have a lot of great selection of fragrances for really great prices.
I know that I ordered original Juicy as that is my signature scent. My copy says I ordered Viva but I don't see how that's even possible. Disappointed
Great service ell great thank you for making it great I appreciate it
My wife used to like this fragrance when she was younger, so I thought it'd be a gift with a twist of nostalgia. Then, despite paying extra for expedited delivery, it was a day late than promised. She appreciated the thought but hated the cologne. Maybe she never liked it and never told me, but I don't think she's that good of an actress. I doubt you go from liking to hating a fragrance, so they must have changed the scent, or it was a counterfeit, or something. And now, since the package is opened, I can't return it or swap it for something she likes. $100 down the drain.
Excellent choices and fragrances at all prices I've ordered from this site a few times
Great experience, received product in a fast and efficient time
Do not order from this company and do not trust them! I ordered from them for the first time 2 weeks ago I ordered a Vera Wang princess perfume it was $36 roughly and I ordered a 0.15 ounce bottle of Jimmy Choo blossom I did not get the Jimmy Choo in the Box it got delivered USPS, the paper Inside the Box said they were both in there but there was only the princess. I called them two days later on Monday morning because they weren't open on Sunday and the gentleman was very rude he told me that they would absolutely not send me another bottle of perfume they had to investigate and talk to the carrier that delivered my package I explained to him there was no tape on it except the tape they put it was not retaped and that I was not lying he said they would never accuse the customers of lying but they had to open an investigation! I told him maybe an employee stole it he got loud with me talked over me he said absolutely not it's verified and then it goes down to belt and I said well machines make mistakes I never heard back from them he said give 24 to 48 hours for them to investigate last night I got out of work I emailed them they emailed me back this morning they're sorry for the delay and that they gave me a refund I only got $11.13 refund when I paid $13.97 for the small bottle of Jimmy Choo to begin with! Do not trust them because I still haven't found out why my second bottle wasn't in the box and they didn't even give me back all the money that I paid for it that makes no sense at all they're horrible company I wouldn't even trust that it's authentic perfume it's probably a knockoff!
Hello Jennifer,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with our service and products.
Kindly note that the original price of the item is indeed $13.97 however you applied a 20% off discount code, reducing the price of the item to $11.18.
We apologize once again for the confusion. In case you have additional questions, please do not hesitate to contact us.
Have not shopped yet just getting membership stuff
Great prices! ( with discounts!)
Constant compliments when either is worn.
Great price perfect product I recommend everyone order from here
Never thought you'd ever get it.Thanks, that's why I bought two bottles, I wasn't taking a chance on missing out again.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!
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Hello Patricia,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
The order placed was for Viva La Juicy 3.4 oz and Viva La Juicy Pink Couture 1.7 oz - this can be seen directly in your account. However, if you do not wish to keep the items, we encourage you to take advantage of our 30-day return policy.
Our Support team at [email protected] is readily available to assist you through the process, or you can conveniently download a Return Label directly from your account.
We hope this information proves helpful. Wishing you a wonderful day!