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Perfume.comReviews 8,920

4.6

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
695
value
3,481
shipping
3,527
quality
8,258
This company responds to reviews on average within 12 days

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133,126 reviews

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Texas
3 reviews
0 helpful votes
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The Waiting Is Over!
May 7, 2024

Never thought you'd ever get it.Thanks, that's why I bought two bottles, I wasn't taking a chance on missing out again.

Date of experience: April 22, 2024
Armenia
4 reviews
0 helpful votes
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I smell nice)
April 29, 2024

I have ordered perfume more than once, thank you very much, the wheel of fortune is a special thrill. Everything arrived intact, original products!

Date of experience: April 19, 2024
Florida
1 review
0 helpful votes
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Place order send me wrong item call them email them and still I didn't get my items or my money they close the case without solve the issue

Date of experience: April 17, 2024
Illinois
1 review
0 helpful votes
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Great price, fast shipping
April 26, 2024

Great price compared to retail stores. Shipping super fast.

Date of experience: April 16, 2024
Florida
1 review
0 helpful votes
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Good explanation of purchase before selecting product

Date of experience: April 7, 2024
Wisconsin
1 review
0 helpful votes
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Awesome
April 12, 2024

Fast service,package well, great price, and smells great!

Date of experience: April 2, 2024
California
2 reviews
0 helpful votes
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Awesome
April 9, 2024

Love the smells. I always get compliments on the smell of White diamonds.

Date of experience: March 30, 2024
Virginia
1 review
0 helpful votes
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Satisfied
April 6, 2024

Fast ordering. Love the products. Satisfied. Will purchase from this company again.

Date of experience: March 27, 2024
Massachusetts
1 review
0 helpful votes
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Michael
April 1, 2024

My wife likes the product and would buy it again thanks dave

Date of experience: March 22, 2024
Minnesota
1 review
0 helpful votes
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Good
March 29, 2024

My experience was good alone with product an service.

Date of experience: March 19, 2024
Louisiana
1 review
0 helpful votes
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A $#*!ing rip off, cancel my subscription
March 15, 2024
Updated review

A $#*!ing rip off, cancel my subscription, or I will cancel my card, taking money twice a month, and don deliver $#*!.

Date of experience: March 5, 2024

You take money from my account, but has only sent one small bottle of obsession, took 14.00 today, please explain!

Date of experience: February 5, 2024
New York
1 review
0 helpful votes
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H
February 24, 2024

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Date of experience: February 24, 2024
North Carolina
1 review
0 helpful votes
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Terrible company
February 20, 2024

I ordered 2 perfumes. Bright crystal and Happy. They sent two perfumes Noone has ever heard of and wouldn't evensend me my order until I sent the wrong perfume back. This company truly sucks

Date of experience: February 12, 2024
Philippines
1 review
0 helpful votes
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Cancelled my order
February 15, 2024

Ordered online - then paid with paypal - then the order was cancelled. Will not do business with this company going forward. Since i used paypal - my billing and shipping address are all the same - there should be no issue to cancelled my order.

Date of experience: February 8, 2024
California
1 review
0 helpful votes
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Awful experience
February 6, 2024

I've ordered from this website twice now and both times I've had issues with receiving my package! In December 2023 I ordered two bottles of perfume from them and this time I never received my package however the tracking history shows my package was delivered in my mailbox which was located at my physical address in Sulphur, OK at the time so after days of never receiving the package I contacted them and they informed me that USPS had noted my package was delivered to my front porch not my mailbox and I was informed no refund would be given nor would a replacement order be shipped so basically it was my loss but they was able to provide me with a picture from USPS however it wasn't a picture of my front porch it was a picture of the neighbors front porch across the street from me so I had to retrieve my package from the neighbors front porch or I could just take a loss because they wasn't willing to make it right! On January 23,2024 I decided to give this website another chance because they had my perfume at a discounted price and according to tracking history my package shipped on January 24,2024 and was delivered to my P O Box on January 26,2024 and todays date is January 30,2024 and I still don't have my package so I contacted them again about this order # and once again I'm informed that they aren't going to send a replacement for my order and they will not do a refund!

Date of experience: January 30, 2024
Texas
1 review
0 helpful votes
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Amazing smells
January 18, 2024

Awesome perfumes at a great price. I like being able to choose

Date of experience: January 18, 2024
Australia
1 review
0 helpful votes
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Wrong response
January 10, 2024

I have not got it yet. I hit the wrong response but I will gladly do a review when I get it

Date of experience: January 10, 2024
North Carolina
1 review
0 helpful votes
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I ordered 5 bottles of Joy perfume, and only 2 were shipped. Also the bottles of perfume were not in the original box and the perfume smell different than the real Joy perfume. Despite multiple emails back-and-forth, the company did not admit their mistake, and would not refund my money. Do not waste your time on this company!

Date of experience: January 7, 2024
India
1 review
0 helpful votes
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Cool app
January 6, 2024

This app is very genuine, iam full off happy, I just open first off all full confusion but i understand this is so simple

Date of experience: January 4, 2024
Pennsylvania
1 review
0 helpful votes
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Good products and very good price
January 1, 2024

Fast at getting the products to me and very good price.

Date of experience: December 31, 2023