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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Never thought you'd ever get it.Thanks, that's why I bought two bottles, I wasn't taking a chance on missing out again.
I have ordered perfume more than once, thank you very much, the wheel of fortune is a special thrill. Everything arrived intact, original products!
Place order send me wrong item call them email them and still I didn't get my items or my money they close the case without solve the issue
Great price compared to retail stores. Shipping super fast.
Good explanation of purchase before selecting product
Love the smells. I always get compliments on the smell of White diamonds.
A $#*!ing rip off, cancel my subscription, or I will cancel my card, taking money twice a month, and don deliver $#*!.
You take money from my account, but has only sent one small bottle of obsession, took 14.00 today, please explain!
I ordered 2 perfumes. Bright crystal and Happy. They sent two perfumes Noone has ever heard of and wouldn't evensend me my order until I sent the wrong perfume back. This company truly sucks
Ordered online - then paid with paypal - then the order was cancelled. Will not do business with this company going forward. Since i used paypal - my billing and shipping address are all the same - there should be no issue to cancelled my order.
I've ordered from this website twice now and both times I've had issues with receiving my package! In December 2023 I ordered two bottles of perfume from them and this time I never received my package however the tracking history shows my package was delivered in my mailbox which was located at my physical address in Sulphur, OK at the time so after days of never receiving the package I contacted them and they informed me that USPS had noted my package was delivered to my front porch not my mailbox and I was informed no refund would be given nor would a replacement order be shipped so basically it was my loss but they was able to provide me with a picture from USPS however it wasn't a picture of my front porch it was a picture of the neighbors front porch across the street from me so I had to retrieve my package from the neighbors front porch or I could just take a loss because they wasn't willing to make it right! On January 23,2024 I decided to give this website another chance because they had my perfume at a discounted price and according to tracking history my package shipped on January 24,2024 and was delivered to my P O Box on January 26,2024 and todays date is January 30,2024 and I still don't have my package so I contacted them again about this order # and once again I'm informed that they aren't going to send a replacement for my order and they will not do a refund!
Awesome perfumes at a great price. I like being able to choose
I have not got it yet. I hit the wrong response but I will gladly do a review when I get it
I ordered 5 bottles of Joy perfume, and only 2 were shipped. Also the bottles of perfume were not in the original box and the perfume smell different than the real Joy perfume. Despite multiple emails back-and-forth, the company did not admit their mistake, and would not refund my money. Do not waste your time on this company!
Fast at getting the products to me and very good price.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!
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