Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Placed the order. Order is pulled. Order is shipped. I receive order. Wife is happy. Happy Wife, happy life.
I got myself and my husband a new perfume/cologne that neither of us had tried before but were highly recommended based on what we used in the past. I have to say, they're both amazing!
The perfume was good but very much different from the one I bought on the Versace website... Also got charged 2 time on my card two different amount for the perfume I called customer service and got no where the conversation was recorded both times I called by both of us. Also have my bank statement to show it was withdrawn from my account and never refunded... So I lost out on $66.71 out my account that I'm getting the run around on how to get it back and the perfume price was $42.29 which was also charged on my card I received my perfume but not my refund LOST OF MONEY NEVER AGAIN
Easy to order. Responsive internet answer. Package was delivered promptly.
Like it and sue it every day.; What more do you want to know?
Quick and easy. Had everything I was looking for. Plus my package was here in 2 days.
I usually shop at Frangrancenet.com and compared prices, and it's WAY cheaper than them. Also glad to see some oldies, but favorites!
I usually shop at Frangrancenet.com and compared prices, and it's WAY cheaper than them. Also glad to see some oldies, but favorites!
Great selection and easy purchase, they have been consistent for years.
The shipping was faster than I thought and my selection was excellent and at a good price.
Omg this Bond No. 9 FiDi made me want to eat my husband! It was so masculine and sexy! You don't need to spray a lot. One spray is plenty. I love that when I hug him I can smell him on me a little. If you love woodsy sexy tones this will blow your mind. If you don't like it, still but it! There is no way you won't like this fragrance.
Received items in 3 weeks from
US to Malaysia. I love Perfume.com. Really lucky to find this web store. All these while my hubby bought perfume from boutique shop... its so expensive. Will buy again... Save money save time... love love love
My sample arrived fast and promptly. It was the scent for me but I enjoyed being able to test a scent.
No problems product came securely wrapped and in a timely fashion.
Easy order coupon received with first order
No problems with shipping
Nicely packaged
Wonderful experience
Easy order coupon received with first order
They delivered what they advertised very happy with my experience with them will be using them agian for future purchases
I am so happy with my discount and my purchase that I am in the process of ordering another bottle of Burberry!
I love perfume.com, they have a huge selection of fragrances for men and women old and new. The prices are reasonable and shipping is fast.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account