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Perfume.comReviews 8,920

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
How would you rate Perfume.com?
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
695
value
3,481
shipping
3,527
quality
8,258
This company responds to reviews on average within 10 days

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133,127 reviews

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California
1 review
0 helpful votes
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Satisfied once more
April 5, 2021
Updated review

Placed the order. Order is pulled. Order is shipped. I receive order. Wife is happy. Happy Wife, happy life.

Date of experience: April 5, 2021

Always perfect
March 29, 2021
Previous review

Always perfect

Date of experience: March 29, 2021
Texas
2 reviews
0 helpful votes
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I got myself and my husband a new perfume/cologne that neither of us had tried before but were highly recommended based on what we used in the past. I have to say, they're both amazing!

Date of experience: April 5, 2021
New York
1 review
0 helpful votes
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The perfume was good but very much different from the one I bought on the Versace website... Also got charged 2 time on my card two different amount for the perfume I called customer service and got no where the conversation was recorded both times I called by both of us. Also have my bank statement to show it was withdrawn from my account and never refunded... So I lost out on $66.71 out my account that I'm getting the run around on how to get it back and the perfume price was $42.29 which was also charged on my card I received my perfume but not my refund LOST OF MONEY NEVER AGAIN

Date of experience: April 5, 2021
Florida
2 reviews
0 helpful votes
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Great experience!
April 5, 2021

Easy to order. Responsive internet answer. Package was delivered promptly.

Date of experience: April 5, 2021
Wisconsin
1 review
0 helpful votes
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Like it and sue it every day.; What more do you want to know?

Date of experience: April 5, 2021

Easy to order and great discount
March 28, 2021
Previous review

Easy to order and great discount

Date of experience: March 28, 2021
Georgia
1 review
0 helpful votes
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Love the products
April 5, 2021
Updated review

Quick and easy. Had everything I was looking for. Plus my package was here in 2 days.

Date of experience: April 5, 2021

Quick and easy
March 29, 2021
Previous review

Quick and easy

Date of experience: March 29, 2021
Missouri
1 review
0 helpful votes
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Two thumbs up
April 5, 2021
Updated review

I usually shop at Frangrancenet.com and compared prices, and it's WAY cheaper than them. Also glad to see some oldies, but favorites!

Date of experience: April 5, 2021

I usually shop at Frangrancenet.com and compared prices,...
March 18, 2021
Previous review

I usually shop at Frangrancenet.com and compared prices, and it's WAY cheaper than them. Also glad to see some oldies, but favorites!

Date of experience: March 18, 2021
New York
1 review
0 helpful votes
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Baby maker
April 5, 2021

Fast delivery and exactly what I ordered. Thank you!

Date of experience: April 5, 2021
Minnesota
1 review
0 helpful votes
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Fast and awesome
April 5, 2021
Updated review

Good fast service. Reasonably priced. Would order again.

Date of experience: April 5, 2021

Good
March 28, 2021
Previous review

Good

Date of experience: March 28, 2021
Florida
1 review
0 helpful votes
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Long term customer
April 5, 2021
Updated review

Great selection and easy purchase, they have been consistent for years.

Date of experience: April 5, 2021

Great selection and easy purchase
September 25, 2020
Previous review

Great selection and easy purchase

Date of experience: September 25, 2020
New York
2 reviews
0 helpful votes
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Nice selection, good price
April 5, 2021

The shipping was faster than I thought and my selection was excellent and at a good price.

Date of experience: April 5, 2021
Virginia
1 review
0 helpful votes
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SUPERB!
April 5, 2021

Omg this Bond No. 9 FiDi made me want to eat my husband! It was so masculine and sexy! You don't need to spray a lot. One spray is plenty. I love that when I hug him I can smell him on me a little. If you love woodsy sexy tones this will blow your mind. If you don't like it, still but it! There is no way you won't like this fragrance.

Date of experience: April 5, 2021
Missouri
1 review
0 helpful votes
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One of the best
April 5, 2021

Quick shipping. Lower prices. Excellent customer service

Date of experience: April 5, 2021
Malaysia
1 review
0 helpful votes
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Received items in 3 weeks from
US to Malaysia. I love Perfume.com. Really lucky to find this web store. All these while my hubby bought perfume from boutique shop... its so expensive. Will buy again... Save money save time... love love love

Date of experience: April 5, 2021
North Carolina
1 review
0 helpful votes
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Sample
April 5, 2021

My sample arrived fast and promptly. It was the scent for me but I enjoyed being able to test a scent.

Date of experience: April 4, 2021
New York
1 review
0 helpful votes
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My purchase
April 5, 2021
Updated review

No problems product came securely wrapped and in a timely fashion.

Date of experience: April 4, 2021

No problems
March 29, 2021
Previous review

No problems

Date of experience: March 28, 2021
Georgia
1 review
0 helpful votes
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Wonderful service
April 5, 2021
Updated review

Easy order coupon received with first order
No problems with shipping
Nicely packaged
Wonderful experience

Date of experience: April 4, 2021

Easy order coupon received with first order
March 27, 2021
Previous review

Easy order coupon received with first order

Date of experience: March 27, 2021
Texas
1 review
0 helpful votes
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Very happy
April 5, 2021

They delivered what they advertised very happy with my experience with them will be using them agian for future purchases

Date of experience: April 4, 2021
New York
2 reviews
0 helpful votes
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Satisfaction!
April 5, 2021

I am so happy with my discount and my purchase that I am in the process of ordering another bottle of Burberry!

Date of experience: April 4, 2021
Pennsylvania
2 reviews
0 helpful votes
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My smellgoods
April 5, 2021

I love perfume.com, they have a huge selection of fragrances for men and women old and new. The prices are reasonable and shipping is fast.

Date of experience: April 4, 2021