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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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You can't go wrong with it and you will be very satisfied with the choices you make
The bottle of cologne was broken and I sent pictures as requested. Now they won't do anything about it. Just got a sorry. Just another scammer company. I suggest not doing business with them
No comments,, don't force people to leave a comment if they don't have one
It has not yet met my expectations, But I hope that improves with me
Thieves got the money they didn't send the perfumes I ordered customer service doesn't answer shame don't buy on this site!
Hello,
Thank you for reaching out to Perfume.com! I sincerely apologize for any inconvenience you may have experienced.
To ensure a swift and efficient resolution, we kindly request you to contact our dedicated support team at [email protected] and provide your order details. Our team is ready to assist you with any concerns or questions you may have.
Thank you for your understanding.
I was told it would be in Friday but I did not receive my product till Monday
Good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good
The fragrance didn't smell anything like the original and the subscription was very misleading. I was sent a fragrance that I didn't even pick out 🙄
Hello Jocelyn,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
Kindly note that we fill the subscription vials with 100% genuine fragrances. As for your pick, it seems that you did not select a fragrance when you initiated the subscription and that is why a random fragrance was sent on your 1st shipment - we apologize for that.
Hope this information helped. Have a wonderful day!
I was pleased with the price, and the wonderful fragrance with notes of mandarin, rose & vanilla. Highly recommend buying, and I will buy again!
I usually find what I am looking for with easy checkout..
Very easy to use the site. Great prices with coupons. Quick shipping and delivery. Nicely packaged. Items as described.
Always great shopping here.Fragrances are affordable and smell is always the bomb... I'm a long time customer and I will remain here
The shipping was fast and great packaging. Everything came intact and brand new in the boxes.
I never received my order and they wanted to blame the US postal office. I lost my money and the postal office didn't receive no packages. Fragrance.com is way better this company is trash.
Hello Wesley,
We are very sorry to hear about your experience and understand your frustration at not receiving your order as expected. We aim to ensure every order reaches our customers on time and in perfect condition, and we apologize if we fell short of this commitment in your case.
Upon reviewing your order details, we can confirm that the US Postal Service has provided proof of delivery for your package on June 18th to the address specified during checkout. We also sent a follow-up email containing the tracking information and confirmation of delivery.
If you believe the package was misplaced after delivery, we recommend reaching out to your local post office or checking with neighbors in case the package was mistakenly received elsewhere.
We appreciate your understanding and thank you for expressing your concerns.
I ordered (2) Escada - Flor de Sol and one of the was delivered in the box but unwrapped and had greasy finger stains all over the bottle. The smell was unpleasant more like alcohol. I only purchased from here because this site was recommended. Definitely will not purchase again.
Paid for next day delivery on Friday so that my husband would receive his gift by Father's Day and the order is still processing. What kind of business is this company is running. Called and spoke to a representative and he advised that I can't get refunded for the next day shipping but they can cancel the next day shipping and get the order in 2 to 5 days. Remember this was for Father's Day and today is Tuesday.
Dear Mad,
Thank you for your feedback. We sincerely apologize for the inconvenience and disappointment caused by the delay in processing your order for Father's Day. We understand the importance of timely delivery for such special occasions, and we regret that we could not meet your expectations this time.
The delay was due to the order being placed on hold for verification, which is a standard procedure to ensure transaction security. Unfortunately, this meant that the order could not be shipped immediately.
Upon realizing this issue, we aimed to provide the best possible solution under the circumstances. We cancelled the order and processed a full refund immediately, as per your request.
We are continually working to improve our processes to better serve our customers, and your feedback is invaluable to us in this effort. We hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Very easy to use this site. I've been shopping here for years.
One scent was new to me, I had never smelled it before. I use Coach and love the scent. I was extremely satisfied with the new scent. The new one was a little more expensive than I normally like to pay, but I love the Neroli flower and so I gave it a chance. I'm glad I did.
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Hello Donald,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
Kindly note that we are verifying this internally. An update will be provided via email.
Wishing you a wonderful day!